Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan is $33.00 a month. I had balance of $2.00 plus suppose to be reward of $5.00 should be payment of $26 for Aug. It is showing balance due $31. The reward wasn't taken off. It should have been I paid $26 which is correct amount due. Fix it pl...
Hello, I'm from Canada, currently in the US for the day. I had purchased an add on of 1 GB data + roam for 10 days (cheapest best option as I need GPS)...but it still says I am on roam and not able to use it any idea why?Also, I'm not able to make ...
I don't recharge by my credit card
Hey, A few days ago just before getting Public Mobile I broke the screen on my phone and I'm wondering whether I should spend the $50 on eBay for a replacement screen and fix it myself, buy another of the same phone for cheap or just suck it up and b...
I'm just wondering if anyone else didn't get a text yesterday about the 1gb of data. My account was active that day.
I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automaticall...
Hi, I'm new to Canada and just got a Public Mobile number.I don't have a bank account yet, so it's possible to use my Paypal account to pay for it? (A canadian paypal account, just to be clear). Thank you.
HiI want to transfer my old phone number with me to Public Mobile. However, my old phone number is registered under my sister's name when we first signed up. Is it still possible to transfer the number to Public Mobile if the holder's name changes?
Wont take my Public Mobile sim card.
I go to a tropical destination twice per year for about 10 days. Mexico, Bahamas, Domincan Republic, Aruba etc. The last time I went to ArubaI could not do banking because my text did not work for verification. So yesterday I went to Rogers to get a ...
I would like to know how to transfer my phone number from Koodo. I get the following message when trying to transfer my phone number via the self-serve web panel. We were unable to transfer the phone number you entered. Try one of the following optio...
I'm new. How do I keep my old phone number?
My plan expired a day ago and Iwas out of calls and mobile internet for a while. After I paid and activated plan I can use only data but no calls. When I dial any number I hear “sorry, we cannot process your call, please call *611 for assistance”. I ...
The 2 dollar credit for auto pay has not appeared on my account yet. When is it suppose to be applied.
When do I see the credit of $2 for autopay sign up
I've just signed up for a plan with unlimited international text...does it include local (within Canada) text?
it keeps telling that: Sorry, we’re unable to verify your email address.
I share on FB about promos and and things but haven't noticed any rewards I'm wondering why?
I just feel that the current Plans don't go far enough, especially the 3G Data, where the Speeds is laughable. Still wished PM did NOT do away with those LTE 4G Data, as it offers Choices. Hoping that this Chartr/ Lucky alignment thing doesn't go on ...
Last month I switched to Public Mobile. I selected a custom 90 day plan that (from what I could tell) gave me 3GB of data per month over the 90 days. It's now a month later and it seems like I'm out of data. I expected it would renew or something aft...
How do i get the code for my sim after i put it in my phone
Hello, I have a question about an old e-mail username.My mom signed up with public like 7~8 months ago, and then she did not continueas she was away for an extended period of time. Now that she is back, she wants to get a service again with public bu...
I am very disappointed that 4G plans are gone and Public Mobile offers 3G only now. Recently I visited Europe and this is what I got for 39.90 Euro (about 59 CAD tax included). The company is called Bouygues Telecom - if you want to check. 1. SIM (in...
So, I'm planning on switching to Public Mobile (or at least, I was). I purchased a SIM card and am going through the activation process. When I choose my plan and try to pay, it asks me for my Visa Debit card information - naturally. However, when I ...
Can't seem to be able to access it.. Tried it from all Edge/Firefox/Chrome, but still no luck. Anyone having same issue as me?
Hello I'm very new to Public Mobile just signed up a few days ago to the $40.00 prepay 5Gig plan advertised. My question is a couple days ago a promotion for new customers of 8gig data for $40.00 for first 6mnths $50.00 thereafter was sent to me. H...
Does the 400 international LD add on work when I was travelling the USA? The bundle $20 for talk/text/250 data is unlimited talk/text and 250MB data?
Hi - I've been a PM customer for about 2 years. I just got a new-to-me phone - an LGG5. Switched SIM cards, texting and data is working fine on new phone. I can receive phone calls, but I cannot make outgoing calls - I'm getting "emergency calls onl...
Update my MasterCard expiry date to 07/22My old account doesn’t work any more. I tried to login but I can’t.Marlene Wxxxxxx@gmail.com438-xxx-xxxx EDIT: Removed personal info by NDesai
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