Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've had my SIM card for at least 2yrs now and randomly last night my phone stopped working on the Public Mobile network. Says "Network not available". I attempted to re-install the sim card several times, didn't make a difference. Device reads the S...
I would say Great experience... the Walmart lady was super nice and willing to help only problem is with PM... she entered everything.. waited long, she already warned me that it might crash, and it did. She tried to setup another sim but this time s...
hello I wanna make a payment by voucher. My plan is $25 plus tax And I bought $25 public mobile voucher already in London Drug but the system said cannot add. Maybe because my account is suspended. I just changed the payment way. Please help me....
I signed up with Public Mobile 2 weeks ago. When I signed up I tried transferring my old phone number from the plan I had with Fido. 2 weeks later this transfer still hasn't worked. Did I not enter the right information on the transfer page? I'm a bi...
Hello there, I have a new phone as my old phone is rather dated. The issue is that the new phone, which was gifted to me, takes the nano sim card, where my sim is a micro sim. I'm concerned that if I order a new sim card it will cause my loyalty bon...
My phone have no service . Bills are pay on time. Restart phone. unplug plug.. nothing is working.. is it because of the sim card?
Sorry, you've been locked out. Please contact Public Mobile for help
how to get my payment invoice for monthly payment in 2020?
I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks
I’m not understanding the transaction history on my account. This is the first bill for me after signing up and my bank account was overcharged. I have the $35 plan but there was another $24 charge from public mobile??
How do I add on Canada wide minutes , not Canada wide long distance?
If I port my number to another carrier, will i get refund on the number of days remaining on plan. The plan got topped up again today...
Hey! I lost my phone on the weekend (already reported it as lost/stolen) but got a new one today. I've had the same number for years and would like to keep it, if at all possible. Is there any way I could get a new sim but keep my number?
I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do
Hello, I applied for the promotion that said I would receive 1GB data for 6 months. I don't remember the exact date that I had applied, but once I entered my email id, it said that I would qualify for the promotion if I activated my account before De...
Hello, I have activated my public mobile sim yesterday (23-Nov-2020) and it showed that I have used around 30MB of my data when I checked today (24-Nov). I have my phone on Wi-Fi the whole day and i switched it off to test the speed of my mobile data...
This has probably been talked about before and I know that Public Mobile is the least of Telus's priorities, but is this on the roadmap at all?
If I click on "Plans and Add-Ons": I get sent to this error page: Here are my console logs:
I can not enter to my account
Hi everyone,Question: Do I get an additional reward of MB when I choose to do an autopay in my account?
Hello, Both my Mom and I are on public mobile, and have each of us have an iPhone 6. We live a long way apart (4 hour drive). Several of months ago my Mom starting having a problem where she would not be able to hear the other person on a call, bu...
I received a “you’ve used 75% of your data” and after reviewing my history, have only used 25%. Should I be contacting a moderator?
