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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Charged from checking account but mobile plan is still suspended

This month I changed the new plan, but on the deduction day, the checking account has been deducted, but the mobile phone plan is still suspended. Please help to find out how to solve it. Thanks @CS_Agent

Can make phone calls and send/receive text messages okay, but no data capability

No idea who I'm sending this to. So strange, but I'm a happy camper here with this service.I've already spent $10 on SIM, and then another $50 on a voice/data plan, but after 24 hours, I'm still unable to use data service. I can make phone calls and ...

Rewards

You can earn rewards for referring a friend,one dollar off your bill monthly for every friend you refer.This month Public Mobile has a promotion,when your friend registers his sim card online and gives your name and the referral they will receive a $...

New customer - problems to activate plan. PIN not working

Hello! I am new customer, bought the $50 plan, but I do not know what is happening because internet is not working and I can not make calls, it says that the plan needs to be activated, however I bought everyrhing on wednesday, april 18th.I appreciat...

5s to note5

Hey I switched my sim from my 5s to note5 and I can't call or text. It says service not available but sometimes it does show that I'm connected to public mobile briefly although I still can't call or text. Please help

Resolved! $10/30 days plan - carryover unused mins?

Can any unused minutes to carryover to following month? If so, for how long?

Sim card - view what cell# before purchase?

Will i be able to view what the available PM cell# before i purchase the SIM card??? It's non-refundable shouldn't customer have the right to see it first before buying?

Resolved! ANOTHER CREDIT CARD -- UNABLE TO PROCESS TRANSACTION -- Please Help

Too Inconvenient to go the Voucher route and wait for fix. This is an emergency phone. I used to have service with Public Mobile the other year (good terms). Trying to Sign up for new service, new email address, new SIM card. Selected phone number, e...

Resolved! Zenfone Max Plus cellular data Issues

I just purchased an Asus Zenfone Max Plus to replace my old Asus Zenfone 2 Laser. After putting the Sim card in the Zenfone Max Plus, the phone can make calls, receive data and e-mails on Wi-Fi but not using the cellular data. Putting the Sim card ba...

Charge twice.

I just recently registered to public mobile last April 10 and i choose the cost $135, unlimited talk to U.S and Canada, international text and 3GB, after 1 week (april 15) I wanted to add-ons on my data to 3GB+3GB bonus and charge me again for $135

Add on 400 min for $15 - any expiry?

I was considering to sign up for the $10/30 days plan. Add on 400 mins for $15... I understand i can carryover unused minutes but is there an expiry or not?

Plan changes for existing customers

Hey Community, I ran into an incident recently where due to lack of funds i had to let my account go into suspension. Fortunately i was able to make a little bit of funds enough to activate on a downgraded plan. Excited about the possibility of getti...

UTILISATION DES DONNÉES SUR LE TÉLÉPHONE

J'ai un forfait avec des DATA internet! Sauf que depuis deux semaines environs, ma connexion internet s'est désactivé sur mon téléphone. J'ai besoin de soutien technique pour résoudre ce problème SVP.Merci d'avance!

Password not accepted and password reset doesn't work

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help." I receive the email but when I click on it, it says its expired. Can I get assistance to help me reset my password. Thank...

Community notifications not working?

Am I the only one not getting the little red notifications at the top right corner of the community?I think is started (or I guess I should say "stopped" ) sometime today, since I had them when I first came here today, but I'm not having new ones an...

Resolved! Cash Money text message? and may be charged for replying

Hi Folks, A random text from unknown that requires me to reply Stop to end msgs, when I reply stop I get a message this may cost ME.. money ? I thought this stuff ended 10 yrs ago.. what is the best way to approach this crap. Cheers

Dear Public Mobile

Dear Public Mobile, I just wrote you a letter about things which are weird and fun facts.Let's start with the fact that i've been with Public Mobile Since Feb 2010. Since Opening.I always look forward to new improvment and things. I can see that thin...

Resolved! access voicemail with no voice plan

Hi, A few weeks ago I received a notification on my phone saying I have 1 voicemail. The weird thing is I have a data-only plan (using voip for talk+sms), so I don't understand how anyone could leave me a message (I didn't even know what my phone num...

Where can I unsubscribe from Public Mobile text offers?

I hate generally text messages especially when they are basically ads.

Walmart won't sell PM sim without having it activated on the spot !!

I wish I knew about that earlier. Save your time and go to WOW boutique if you just want to buy a SIM and activate at a later time. The guy at the cellphone counter at Calgary's Westbrook Walmart gave me the stupidest explanation ever when asked why...

Be aware of over charged on 120/ 90 day plan.

im on 120/90 day plan without any loyalty credit. but i got charged on my visa for 145.77 after tax.(means 129 before tax). can any mod help??????

Sim card purchased 9 days ago, still not delivered

I lost my sim card after switching to a foreign sim card while travelling. I ordered a new one 9 days ago, got a shipping confirmation 8 days ago, but there hasn't been any updates since. It shouldn't take that long if it's XpressPost and I live in T...

My review: “In Good Times and in Bad Times”

This vow was given to Public Mobile on April 29, 2016 when I signed up.At the beginning there were awesome times in the little family where peace and quiet kept us going strong together. The bad times started when Public Mobile gave us a scare at the...

Payment

Hey, I'm about leaving Canada for four months. I have registed 120days plan, so that I am looking for a way to let me not paying once for three months. Is it possible to work this way?

Porting issue

Hi,. I'm having an issue porting my number successfully from an outside VoIP provider. My cell and account show the ported number as being assigned. But aclling the number and trying to send a text show it as not yet assigned. The issue I have is t...

Account suspended for a few days and I can't renew

My account was briefly suspended while I was travelling. So I topped up my account to 52 dollars and tried to change my plan to a 52 dollar plan. However, the button "Change on next renewal date" is disabled. The only button that is enabled is the ...

Cell phone

Hi there I live in Saskatchewan & was wondering will i be given a cell number starting with -306 ? Also, how long it takes for public mobile to mail me the SIM card? How is network coverage in SK? ThanksDan

iphone 6 no data service ..

after i update my IOS9 to IOS11 i can no long have access to internet , need help, i still have incoming, outgoing calls, text message, wifi works fine. i try to look for solution on here but none match, i also don't have APN setting only for hotspot...

account locked

account log in locked. Please help. I need to update my autopay info

Accidentally purchased 200 mins US/Canada Long distance addon

Hello @Moderator_Team I accidentally purchased $8 200 mins US/Canada Long distance addon . The addon I wanted was 400mins international long distance. I would like to get that refund or credit . Please advise and Thanks in advance. Please let me know...

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