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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $2 reward for autopay

Hello!i ned to know if the 2$ reward for auto pay also applies to the plans where you get the 500mb bonus for autopay...basically if you have autopay you get both bonusses ($2 off and 500 mb extra)?thanks

Service at Wal-Mart

Just wanted to echo the other reviews regarding service at Wal-Mart. I spent a ridiculous amount of time waiting in line to buy my $10 SIM card. Apparently of all the employees they have working in the electronics department only one is permitted to ...

Re: Share the love: get a $25 Credit for You and Your Friend by Referring them to Public Mobile

So far I referred 31 friends of mine, since Feb. 2019. I got confirmation via text each time and I have "Refer-a-Friend Reward ($31)" in my online. But I only got payment for 14 referrals, so far. What should I do?? Please help. Thanks.

Resolved! Koodo Connection?

Is Public Mobile owned by Koodo (or vice versa)?

Resolved! How are rewards allocated for community participation?

Just curious what determines how much credit users are rewarded for their participation in the Public Mobile Community?

Auto pay

My account is on auto pay an today is expiry date and says account expired but hasn’t paid ? Does it pay after midnight tonight or will I be canceled ? I verified all info an auto pay is on !

Resolved! Activate SIM and port phone number

Activated my new PublicMobile SIM card today, and requested to have my current cell phone number ported to PublicMobile (PM) as well. Just got a text from PM that told me I still had to activate the account and that I needed to click "Contact us" on ...

Fraud or cloned SIM?

Just before my working day was over I started receiving emails from paypal indicating there were changes completed to my account and new charges/payments to my account. I tried to recover paypal account to found out my phone suddently stopped working...

Re: activation

Hi I need to change my email on my account that I am still locked out of and also my phone will not allow outgoing calls

Resolved! Do I get charged for data over usage?

My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

Missed referal during activation

How to get the referal person in after activation of sim card.thanks for any feedback

password reset is not working

Hey guys,I just forgot my passwd, and I was trying to reset my password using:"https://selfserve.publicmobile.ca/forgot-password/"But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile. A...

Resolved! Receiving calls from USA, India, (worldwide)

I live in Canada and reside here. If I get a call from the USA, India etc... will I get billed extra or is it covered under my plan? The plan would be the $25 plan unlimited canada-wide calling.

6GB @ 4G LTE / 90 days plan = $135

I have just ported my number and signed up for this plan today. Does it mean that I will have 6GB to use every 30 days (every month within this 90 days period), or is it 6GB data divided over 3 months? If I opted for monthly (30 days) payments the sa...

Number Porting

I have two phone numbers under one acccount in a family plan. I want to port them to Public Mobile.1. Can i port them to two seperate accounts, one in my name and one in my wifes name. 2. Will this allow me access to any referal bonus if i use the f...

activation

Hi,I have ported my number from rogers and then called them to unlock, which they did, as I provided IMEI#,inserted SIM card, chose a plan, added funds, and nothing...no service,although in "history' shows calls I tried to make however all that happe...

Requesting a new phone number

Hello. I am requesting for a new phone number as my phone number that was requested is not available. I was hoping that my phone number could be close to the one requesting so it is easy for my kids to memorize it.

Resolved! Data not working

My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I h...

Resolved! My account got suspended after topping up my account

I topped up last monday, and the transaction shows PM have received the money, but it still suspended my account, can anyone help?

Resolved! Self serve account not activated

I lost my SIM card before i set up my self serve account . Now I am trying to activate a new SIM card under my old number .

Resolved! Can't Make Some Calls

I am currently job hunting and trying to return some recruiter's calls. However when I try to do this I get the "Talk is not a part of your plan" message. Unlimited provincial(Ontario) talk IS in my plan, and the number is in Ontario. In an attempt t...

Resolved! what happens when my data expires

hi, i purchase a $25 plan with 1g of 3G data, what happens like in 15 days I use the 1G data, how do i add another 1g of data?

No Service after Signing Up

Hi, I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

Resolved! message stating my # is out of service from any Rogers landline

A number of people are claiming that they can only call me from their cell phones and not their Rogers or Bell land line. Is this a common problem? Is there a solution? It’s pretty bad paying $40 a month and I can’t recieve half my calls

Resolved! Only recieved $3 instead of $25 for referring a friend

Hello...I received a $3 reward credit instead of the $25. We both activated online. How can I get the credit for both of us?

Plan Expired

I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.

Resolved! Stopped getting $1 referral on from spouses phone

Somewhere along the line I stopped getting my $1 refferal credit for our second phone. We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that? Cheers

No $25 friend referral / sign up reward?

I signed up last night anticipating to see you the $25 bonus for using a referral and new customer? How do I go about receiving this

Galaxy Note 3 'Searching for service' with Activated SIM card.

Resolved! How can I get my account number?

I lost the paper which had with my account number on it.How can i reach public mobile rep to recover my account number?Can anyone help and how it works?Any help will be greatly appreciated.Thanks

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