Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've read posts with people saying check your welcome email if you can't remember the pin you chose when signing up. If it helps anyone that provides community assistance. The welcome email does not include the pin. Maybe it did in the past? Now it s...
I activated my sim card two days before the end of the month without knowing that they would charge me for that month.Is there anyway to receive some sort of credit towards it.
I have topped up 4 days ago on the $15 prepay plan but I can't use the phone. When I try a voice tells me that my plan does not have this service I will have to buy an add-on for long distance. The plan says I have 100 anytime minutes Canada wide. I ...
I have an Apple iPhone 7 and $15. Public Mobile plan, which gives meUnlimited International Text and Picture Messaging among other things. I am going to Europe in November 2020, to Croatia, for a few months. I would need to receive SMS messages fr...
whats up. I cant call my phone or my spouses phone. keep getting fast busy signal. Are accounts are all payed up and active??
I'm new to the community. How to change the user name in the community
How to reach out to a human agent
How to set up voice message and how much is it per month
My < 1 year-old Sim card is not working. I got a new one at a store but again it's damaged. Finally, I made a purchase via PM website and it's workingIt cost me over $30 to get just a SIM card. Ridiculous!
Hi, Just got a new sim. I'm new to the country so don't know much yet.How to activate sim under second month free promo?I don't have a Canadian address based credit/debit card yet. How to pay?
I just started with a new LG cell and transferring landline number to my new cell. How long do they take to complete the transfer ??? My landline is still on till I get confirmation. What am I to expect ???. Is PUBLIC a good source ?? I hope !!
I have had no servive now for 3 days. Nothing. I am not super web savy so i went to my local place to buy a new Sim card for my phone due to service has just stopped. Got a new Sim that was called in by London drugs and still nothing! I have verified...
I have tried 3 times to change my phone number and it keeps saying that it has failed. What can I do to get my new phone number?
unregistered sim is showing up but ive been using this sim and phone for years with problems. yesterday it just stopped working. i restarted it many times and tried to manually connect to PM network and still it wont work?
I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if...
I need to change my password but it's asking for my existing one...It won't accept my password. I'm trying to change it and it won't let me. Why? How can I reset my password if it won't take the one I set up originally?
Hello!I've been a PM user since 2018 and just in the last 24 hours or so starting not receiving phone calls consistently. They go straight to voicemail and I do not receive incoming call notifications. I've tried pulling my SIM card, doing a hard re...
My phone is asking for a PIN to activate when I turn it on. What is the PIN?
