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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76494 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77037 Views
  • 181 replies
  • 32 Bravos

phone

Please confirm that my account has been terminated for phone number **********. The SIM card never worked 

Diane1948 by • Good Citizen / Bon Citoyen
  • 989 Views
  • 3 replies
  • 0 Bravos

Trouble with activating iMessage and duplicate messages

I just recently got a Public Mobile plan and was before just using iMessage to text others with no phone plan. I noticed that I have sometimes been receiving texts twice or even up to 5 times by people who only sent it once. This only happens when I ...

lynnfletcher by • Great Neighbour / Super Voisin
  • 1929 Views
  • 2 replies
  • 1 Bravos

Resolved! New Samsung A71. Not on Supported phones list

I recently purchased my first Samsung and was reccomended to Public Mobile from a family friend. I have set up my account and now just need to connect my phone. little did i know that the phone i had selected was not on the list of supported phones. ...

NathanC24 by • Great Neighbour / Super Voisin
  • 1053 Views
  • 1 replies
  • 2 Bravos

SIM Card Blocked

Good day. Can anybody help me out? My phone says SIM Card blocked. Help?

habpierre by • Great Neighbour / Super Voisin
  • 878 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working

Hi , I have made a payment to top up my data when my balance shows zero . But the data is not working, I can’t google search nor play videos? What’s wrong? Please help ?

Modi2 by • Good Citizen / Bon Citoyen
  • 2429 Views
  • 6 replies
  • 0 Bravos

Resolved! Is this phone compatible with this public mobile sim?

I tried using the phone compatibility page to see if it works for public mobile sims, page seems to be down...   https://www.walmart.ca/en/ip/Samsung-Galaxy-A70-128GB-6GB-RAM-A705MN-DS-Smartphone-Dual-SIM-Blue-Unlocked/PRD6B08X0L0ORJM       

Shanedix1313 by • Good Citizen / Bon Citoyen
  • 1152 Views
  • 1 replies
  • 0 Bravos

Resolved! Translink shortcode 33333 is not working

You can text Translink 33333 for bus schedule.  It is supported by Public Mobile based on the list.  Somehow it is not working for me now.  I tried other shortcodes and they are working.  Any idea/help?

mortarheadd by • Good Citizen / Bon Citoyen
  • 8034 Views
  • 25 replies
  • 1 Bravos

Not receiving text messages

Hello,I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?

Denn1s by • Great Neighbour / Super Voisin
  • 1596 Views
  • 6 replies
  • 0 Bravos

My service is down

Hi I became a public mobile customer in November and i was told I would get my second month free renewal. December came and I got the text that my renewal was successful, but today my service was suspended. 

Ricardothomas by • Great Neighbour / Super Voisin
  • 1437 Views
  • 4 replies
  • 0 Bravos

Resolved! Report service outage?

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have...

ArcticLyn by • Good Citizen / Bon Citoyen
  • 3107 Views
  • 8 replies
  • 1 Bravos

Autopay

how do I update my account with my new card 

Jameskohlman by • Great Neighbour / Super Voisin
  • 1343 Views
  • 4 replies
  • 0 Bravos

My Internet Speed is Low

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, th...

Sherry1313 by • Good Citizen / Bon Citoyen
  • 1236 Views
  • 4 replies
  • 1 Bravos

Resolved! Short code 560560

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks Note: 560560 is a texting short code  for requesting the n...

saurieng by • Good Citizen / Bon Citoyen
  • 4701 Views
  • 14 replies
  • 0 Bravos

overcharged

hi I'm wondering if my plan has changed this month I payed it a couple days early but was charged 45 instead of 40 like I normally am.

carolgarant24 by • Great Neighbour / Super Voisin
  • 2157 Views
  • 10 replies
  • 0 Bravos

New acctivation

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messagesIs that normal to stay all those days for finish the transfer?Thanks a lot 

Tamermakar by • Great Neighbour / Super Voisin
  • 2448 Views
  • 7 replies
  • 0 Bravos

Video Edition - How to post!

Only a rough draft I made quickly and uploaded it to youtube with a throwaway fictitious email/name. Hope it works!  If not link is:     https://youtu.be/rPkShoNzGRQ 

Jb456 by • Mayor / Maire
  • 882 Views
  • 2 replies
  • 3 Bravos

Resolved! Auto pay rewards

Hi it looks as if I didnt get the auto pay reward on my latest bill. How do I go about getting this fixed?

Jtbajwa by • Great Neighbour / Super Voisin
  • 1571 Views
  • 3 replies
  • 0 Bravos
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