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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Try my number again

How is this supposed to work if I have nobody to call and the only way I can post is to reply to something but delete the subject? please try to activate my number again: edited by computergeek541: phone number removed

Resolved! Defective SIM

Hi,I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it...

Can't receive calls

Callers her 8B1 calls cannot be completed. I ported over 3 months ago and it started doing this last week. My account is Active on auto pay. I can receive txt, send txt and make calls. I just can't receive calls.

Resolved! locked out

i'm locked out of my self serve what do i do

calling and texting

i can text anyone or receive anything i can't call either or use my data . i have reset my phone and taken out my sim card and nothing still what can i do please help !?

Sim Card

Resolved! Sim Card

I have an iphone 11 pro. I just ordered a new sim card from Public Mobil, it arrived and it is too big. Can I buy a sim card from someone else? Do I have to buy one from Apple?Thanks in advance

Resolved! referral

my number********* and I've referred 3 people to get public mobile. they got it but forgot to add my referral code. my referral code is ***********. phone number ***********, 2- *************, 3- ********** Edited by ShawnC13. 4 phone numbers and a ...

Phone number is in trouble .

Hello, my phone number doesn’t work except emergency.What should I do?Give me a help please.

Resolved! Wrong email on file. How do I correct it?

I'm stuck in an endless loop. My email is wrong. They send me a link to the wrong email so I can supposedly correct it. But the email address in my profile is wrong. The loop continues.Is there a way to speak to a real person?

Resolved! Fees for upgrading plan?

Hey there, Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

referral

I reffered 3 family members but my referral code wasn't asked or added. my code is ******

Cell service

I had cell service, never had any issues u til yesterday, but now I cannot get any cell service, can anyone help me?

Resolved! Will Google's new Pixel 4a work on Public Mobile?

Google has released a new Pixel 4a Phone. The Canadian press release says it will be compatible with Telus (PM Parent Network). Can we safely assume it will work so we can pre-order now. Thanks

authentication error while creating a post

After spending over an hour to fill out a community post an authentication error pops up and I lost everything that I had typed. What a waste of my time. Now I'll have to start all over again because it didn't auto save much of it.

Resolved! Phone Calls

I just tried to make a phone call and eventually I got "Public Mobile here you don't have a plan with calling ....", but I have the $25 plan with Canada Wide. Any suggestions what would do this and how to correct?

Not the best plan anymore

Lucky Mobile has the same 40$ plan with one big exception, unlimited data at 128kbps after the 5gb is gone. It would help with emails and messenger chat after the data is gone. I think I will switch soon.For extra 2$ (autopay bonus that it does not h...

Resolved! i cant sign in and im have trouble access my account

I had a problem with my bank and I have been trying to get a life and I'm having problems can you help.I've tried everything that the community has suggested but nothing has gotten me back on.

Resolved! DATA

HI,My current month data has been expired. So, opted for the add-ons recently. Does anyone know when the add-on will activate? or what is the procedure to use the add-ons data? thanks

Switch plans or leave?

I am currently on an old plan that gives me unthrottled data but it isn't very competitive so I was thinking of moving off of it. Current options under consideration are:1. Switch to the $40/5GB throttled plan.2. Move to Zoomer's $36/5GB/800min plan....

Scam Numbers

Resolved! Scam Numbers

Hi everyone, I heard through the grape vines there's a way to block numbers of scammers from calling your mobile. Is this the case with PM, too? If so, I would appreciate any information re: this subject. Thank you kindly -R

ran out of data

I ran out of data so I purchased more actually I fooled up and purchase add ons twice would like to know how I can get a refund on one of them purchases I also would like to know how to access my data I purchased

new customer

setting up a new account with number transfer with brand new public sim card and after the final step I got this reply..Please HELP.Tried again and now says invalid sim cardGeneric ErrorOh no!It looks like something went wrong, but don’t panic.Log ou...

Can't open my account.

I was trying to prepare my selfsurve account. Before giving my credit card information, it just hang and after the page gone. I try to open my account but I can't. Tried about 2 hrs.but couldn't succeed. My number : xxx-xxx-xxxx and helping phone is ...

Resolved! Canada-wide Talk Minutes

Dear Experienced Users, I plan to switch to the $15 plan, which offers 100 Canada-wide talk minutes, after which the talk service would be automatically not provided. Here are my questions: 1) Does waiting online count? For instance, if I call the c...

Resolved! Billing cycle

How many days is the billing cycle? I keep noticing that the date keeps creeping up. It was the 5th of the month not long ago, I recall. Then it was Aug 3rd. The next is Sep 2nd. So it is not monthly...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Try my number again

Resolved! Defective SIM

Can't receive calls

Resolved! locked out

calling and texting

Sim Card

Resolved! Sim Card

Resolved! referral

Phone number is in trouble .

Phone number is in trouble .

Resolved! Wrong email on file. How do I correct it?

Resolved! Fees for upgrading plan?

referral

referral

Cell service

Resolved! Will Google's new Pixel 4a work on Public Mobile?

authentication error while creating a post

Resolved! Phone Calls

Not the best plan anymore

Resolved! i cant sign in and im have trouble access my account

Resolved! DATA

Switch plans or leave?

Scam Numbers

Resolved! Scam Numbers

ran out of data

new customer

Can't open my account.

Resolved! Canada-wide Talk Minutes

Resolved! Billing cycle

My phone number changed itself after Port

App won’t let me buy esim

Can't log in. When asked for link, say my number i...

Outgoing calls not working

Account Suspended

Can’t upgrade subscription