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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 91 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

How do I know the porting has been resolved

I ported a number last Saturday but it didn't go thru, my PM number can call but not receive and I have data, incoming calls are still going to my Rogers.  Rogers number is still working so I'm good since I still have a working phone.  I have pm'd th...

doucanada by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Port-in issues from Wind Mobile Friday Nov 18

Hi folks, I ported in my Wind Mobile # on Friday, but on the last step I got an Activation Failed message and I'm not sure things were ported successfully because I'm having issues with incoming calls / SMS / etc. My CC was charged and my Account is ...

clh by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

2 phone number port in one account?

I opened a public mobile account on Friday.In the chatr mobile port out the number to the PM account. Number: 416-***-8882.And then feel wrong, I want to port out another number: 416-***-8883 in Chatr.I call chatr mobile, I would like to PM port out ...

kc77726 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Current balance 0,00$

Hello, I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.The historical payment shows that the voucher has been added.Could you please help? Oona 

Oona by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Why the promo if you unable to serve?

I noticed that their is no response from the MOD because of the workload.My question is why the company have a promo if they are unable to serve the customers?Do they think hiring few more MOD will destroy the company budget? 

Mohaly by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

tried porting number, now no service

@Saray_OHello,  I am new to PM.  Activated my SIM card two nights ago.  At first chose a new number.  When it was activated, i chose to port my old (still active) Telus number.  Said porting was successful.  Cannot call out.  When try calling my phon...

danygrl17 by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Unable to receive SMS/Calls

Hey all, I already msged someone on here about a porting issue, but I wanted to find out if anyone else is having the exact same issue as me. I ported over from Fido Saturday (on the first try there was an activation failed, then I tried again and it...

pete_888 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Triple Charged - How can I get additional charges refunded?

Like many, I recently signed up Public Mobile. During the payment process, the page died multiple times and once it finally went through, I was hit with three charges. My PM account doesn't list the three charges, but my bank certainly shows three se...

vwickiam by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! No Data

I have a Moto G. I checked the IMEI with Public Mobile and everything was good. I got my sim, unlocked my phone, got a number. I did NOT port. Activation failed at first, and I had no service at all. Then, the next day, I can call, I can get and send...

Cirnosu by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

How do I get a refund?

I don't want to deal with these issues and want to take advantage of Fido's similiar offer. Is it possible to get a refund?

rich24 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Recently Switched From Wind.

Hi All, I have recently migrated from wind mobile. I seem to not be recieving messages from my friends on the Wind network. My main concern is I set the phone up a month ago and today I recieved a bill from Wind mobile for the month I have been using...

player9 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Porting Issues - Urgent

So I've been trying to port my mother's number since Saturday from Koodo Mobile prepaid with no luck. I told her I would handle the porting issue and not to worry about it, so I went ahead an messaged the mod team @Mary_M in hopes of getting the issu...


Hi I switched over from chatr to public mobile three days ago and I can only make calls. I cannot receive them. When I placed my chat sim card, it is still working. So I don't understand what is going on. My data is also not working. I created new AP...

hus1976 by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

What is the backlog

Now that the promo is over, what kind of back log are we dealing with that require a moderator?  What should our expectaions be?What is considered enough time lapse to resubmit an issue without coming off as too pushy?

smp99 by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 4 Bravos

Resolved! problem on porting from wind

Good Morning,I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it works and has successfully deducted the money ...

Mohaly by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Can't receive calls/texts

Good morning,I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them.  I did restart the phone a few times, reinstert the SIM and still no luck. Top left...

tara_780 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Is 289 considered a out of province number?

My public mobile is a 647 number and I was trying to call a 289 number in Pickering and I get a voice message saying I will be subjected to additional charges. Why is that?

Greyjay by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Still Waiting for People to be able to call me...

I recently activated my sim and I can make calls and receive/send texts BUT CANNOT RECEIVE calls.I saw other posts by people having the same problem and I tried the solution and private messaged Brook_C but no answer. Please help. I need to be able t...

seokone by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Registration Issue

I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get a...

tal by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Manual for My Settings - Community

Hello, Just wondering if there is a manual that will help describe the My Settings - Community & all it's associated functionality & options in more detail? Thanks in advance.  

semenoar by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Calling issues

I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?Thanks

DesiMundha by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! No data?

Model: I Phone 5s just Ported from Wind yesterday. And the cellular data works perfectly without request any setting~ until this morning  I can't access any data:(   Did try to reboot it. ( pull out the simcard and put back)set up the APN as the pic ...

zwjbn by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Network Settings

I'm not sure if this is common or not - but when first entering my SIM I had no data. after a bit of quick research - I found some handy info that helped me get online after inputting into my settings:  Name: Public MobileAPN: sp.mb.comProxy:Port:Use...

photosbydan by Great Citizen / Super Citoyen
  • 1 replies
  • 2 Bravos
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