Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Installed the PM SIM, unlocked my phone but still have no mobile network service?Tried resetting the Network Setting but still no service. Any suggestions?
I read on another thread that calls are automatically dropped at one or two hours. I’d like to know why this is as I’m paying for phone service?I’m in a long distance relationship so we talk on the phone a lot. There’s times we keep the phone on to s...
after turned on the phone, a pop up box appeared, below the box has 2 word, 1 enter, 2 dismiss, every time want to make a call, message appears: emergency call only
I am unable to text with my phone or connect to my data. I can connect with email when connected with a wifi. I am able to call and receive calls without wifi. The SIM card was put in another phone, and it did not work either. So, it was not my phone...
I had 4 accounts. One for me and one for 3 of my kids. I recently ported my number to a new phone. Of the other 3 accounts I can only log into one. The other two accounts - one was set up with a misspelling of the email so when I hit forgot password ...
i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.
Hi I cant remember my password and wish to change my user name. When trying to do so, it asks me to the answer of a security question. I dont know that either. How can I reset everything? I need to add a payment and unable to do so. Your attention t...
I have two separate phone numbers in my name. One gets paid on the 9th and the other on the 11th. This morning I received a message saying that my auto pay did not go through. I followed the instructions to my account and did the self-serve pay opti...
We recently got cell service in our community. Bell supplied the tower and informed us that the tower is 4G LTE only, and does not support pay as you go. I am able to connect and text but am not able to send or receive phone calls. Can public mobile ...
Hello! I currently use the OnePlus 5 and am looking to replace this phone with the OnePlus 8T. I notice that the phone compatibility list only lists up to OnePlus 7 - is this up-to-date, or am I out of luck? In other words, can I use the OnePlus 8T ...
