Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.
How to get the referal person in after activation of sim card.thanks for any feedback
Hey guys,I just forgot my passwd, and I was trying to reset my password using:"https://selfserve.publicmobile.ca/forgot-password/"But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile. A...
I live in Canada and reside here. If I get a call from the USA, India etc... will I get billed extra or is it covered under my plan? The plan would be the $25 plan unlimited canada-wide calling.
I have just ported my number and signed up for this plan today. Does it mean that I will have 6GB to use every 30 days (every month within this 90 days period), or is it 6GB data divided over 3 months? If I opted for monthly (30 days) payments the sa...
I have two phone numbers under one acccount in a family plan. I want to port them to Public Mobile.1. Can i port them to two seperate accounts, one in my name and one in my wifes name. 2. Will this allow me access to any referal bonus if i use the f...
Hi,I have ported my number from rogers and then called them to unlock, which they did, as I provided IMEI#,inserted SIM card, chose a plan, added funds, and nothing...no service,although in "history' shows calls I tried to make however all that happe...
Hello. I am requesting for a new phone number as my phone number that was requested is not available. I was hoping that my phone number could be close to the one requesting so it is easy for my kids to memorize it.
My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I h...
I topped up last monday, and the transaction shows PM have received the money, but it still suspended my account, can anyone help?
I lost my SIM card before i set up my self serve account . Now I am trying to activate a new SIM card under my old number .
I am currently job hunting and trying to return some recruiter's calls. However when I try to do this I get the "Talk is not a part of your plan" message. Unlimited provincial(Ontario) talk IS in my plan, and the number is in Ontario. In an attempt t...
hi, i purchase a $25 plan with 1g of 3G data, what happens like in 15 days I use the 1G data, how do i add another 1g of data?
Hi, I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?
A number of people are claiming that they can only call me from their cell phones and not their Rogers or Bell land line. Is this a common problem? Is there a solution? It’s pretty bad paying $40 a month and I can’t recieve half my calls
Hello...I received a $3 reward credit instead of the $25. We both activated online. How can I get the credit for both of us?
I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.
Somewhere along the line I stopped getting my $1 refferal credit for our second phone. We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that? Cheers
I signed up last night anticipating to see you the $25 bonus for using a referral and new customer? How do I go about receiving this
I lost the paper which had with my account number on it.How can i reach public mobile rep to recover my account number?Can anyone help and how it works?Any help will be greatly appreciated.Thanks
I tried to log into my self serve account, but it just would not let me log in!I've tried to change my password multiple times, and have successfully done so on each occation, but when I input the new password, it still give me the same log in attemp...
I started a new account last week and my credit card was billed twice for the initial payment amount on the day of setup. The additional payment amount is not showing in my account history. How do I arrange refund of the incorrect charge? Thanks,D
UDPATED: I changed all mentions of deactivation to plan expired. ----UPDATED AGAIN: I solved this by making my payment using a DIFFERENT credit card from the prompt on the Plan page. I'm not sure why it was rejecting my main credit card, possibly bec...
Before, I type in community.publicmobile.ca to access the forum, which (and currently) redirects to the main page. However, today my Chrome https'd the domain andChrome warned that the SSL certificate is invalid (Domain mismatch, the certificate is i...
Hi, I need to check where my rewards points are being used for. I should have got more than what I see in my balance. How do I go about this request?
i did a late payment 6 days ago but my phone still is suspended. how long does it take?
Hi when making a call i get a message 8um1 my call cant be completed any one know what this could be
Perhaps I’m the only one that is in the dark regarding USA roaming. If I were to add on a PM roaming option would I then-while in the USA be able to use my phone for voice and texting just like in Canada?
can't get past eligibilty screen. PM number is active. Telus number is active. Tried using different browsers and computers, with same results. this is what I see every time: We were unable to transfer the phone number you entered. Try one of the fol...
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