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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Self serve down March11 2020?

Just trying to get the self serve page. I got an message that said : Site temporarily unavailable for maintenance. Please try again later. Did not see an announcement. Maybe just temporary?

Resolved! Should I stay or go?

https://www.cbc.ca/news/politics/wireless-cellphone-fees-1.5484080?fbclid=IwAR3E5RxGYtLSfYg6nsu5_CSVfQegbqgh0urVWc4dmqn5T4w8w1ZZ-OR9Ttw&cmp=newsletter_Marketplace%20Watchdog_700_3529 already another competitor sub brand has complied with the new rule...

Resolved! Does this Koodo issue affect PM customers too?

Dear,We recently detected a security incident impacting your account information.What happened:On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included yo...

Resolved! Service

How can I get promo code for some free data..?

Resolved! New phone

Can I get discount for new phone with Public Mobility....... .?

Can't activate a new SIM

Del.My wife did some black magic and now it is ok.

Resolved! Phone usage while in US

I am on the $50 plan that is to include phone and text to Canada and US but when I tried calling Canada while in California, I could not make the call. It said my phone plan does not support such calls. Did I misunderstand the plan?

Resolved! Data Addon mixed in with my standard data plan usage

I am on a plan with 1 gb of data and had 2 promotional data add ons of 1gb each (2 gb in total). One of the promos was the Free Holiday Giveaway and I don't remenber the other one. I used just over 1gb of data this month and it deducted the usage fro...

Just switched plans, now it’s showing I have no data

I switched from the $40 plan to the $25 expecting my data to go from 4gb to 1gb (500mb+500 more with autopay) but it is just showing my promo 1gb and I'm about to run out soon. Can someone fix this?

I am having trouble processing my payment

Resolved! Robot calls

Anyone else with the service been receiving a lot of calls from international numbers 13-14 digits. Bolivia, Tansina, Guyana, Vietnam etc. Phone only rings once. Multiple times a day. I've blocked each number that calls only for a different one to ca...

Back office setup

I set up a back office account for both my wife's phone and my phone but when I log into either one I only get my wife's back office which shows her account number. How to I delete one of those two logins and set one up that goes to my acount showing...

Resolved! Password Reset Email Problem

I'm trying to help my Mother in Law reset her password and it is not sending the email to do so. What is the solution??

Resolved! Need PUK Code

I'm getting a network locked Sim card inserted message and asking for PUK, the default 1234 isn't working.

Resolved! transfer virgin mobile number to public mobile number

i was a virgin customer and want to keep that number with public mobile.

Easy Experience in Newfoundland

Last weekend I went to buy SIMs from our local Walmart. The tech guy there was happy to either have me buy and take them home, or help get things set up in the store (no problems with "you must set up an account now" or anything like that). He had sp...

Resolved! frozen sim card

Hi. We were trying to unock over phone from bell and my husband entered the wrong key lock too many times and our sim card was frozen. Any ideas how can we unfreeze it.

Resolved! intenational calling

Can anybody tell me if there is any difference in the rate or time allowance between land lines and cell phones when calling international ie calling a cell as opposed to a land line in Italy or the UK for exampleThanks in advanceTaff

Resolved! no working internet

I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I...

SIM CARD NOT SHOWING IN NEW PHONE

my card still works on my samsung s4, its not reconized on my new samsung s10e.i did all the software updates, ive put it in a samsung s7 still no read. tried my freinds sim card and its his is a no read.

Resolved! Locked out of Self Serve account

Hello. I have been locked out of my account. What is the process of restoring access? Thanks.

Resolved! 911 in Newfoundland and Labrador

Hi all, the E911 description says that it is not yet available in Newfoundland and Labrador. What exactly happens if I dial 911 from Newfoundland? Do I have regular 911 or no 911 service at all? thank you!

Resolved! Data Only Plans - More plans

I see the LTE 1gig data only plan for $30/month. Any chance there could be a 3G data only plan with 1 or 2 gigs in the $10 to $15 per month range?

cant call or text

I activated my sim last night and i have been trying all night an all morning to get this to work, Tried on two different cells both currently on koodo and get same issue on both, I can't text or use data, i can call out but cant get calls when i try...

New user and question on rewards

I signed up Feb 2020 and selected autopay and used a friends referral. Showed I had 12.00 in rewards. Received March 2020 bill and no discounts. Was charged the cost of my plan. Should rewards come off your bill each month?Also I see on my March 2...

Autopay didn't work, service suspended

Hello,I'm on Autopay but it didn't go through, and now my account is suspended. Is this a broader issue or should I click to manually pay? I don't want this to happen next month. Anyone else have this issue? Thanks!

Phone

hi I just activated my SIM card yesterday I can make a call but I can't text.

Transfer Credit from Fido to Public mobile Account

Hi,I joined public mobile recently from fido post paid. I have $10.71 credit refund from fido but I want to know how do I transfer that money to my new public mobile account.Thanks

Resolved! Account suspended

I registered for auto-pay and I am getting a message on my account that my account is suspended??

Cannot update credit card

I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank. This is the message I get every time Unable to Process TransactionSorry, your credit card transaction was denied by your card...

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