Unable to create or log into self serve

[blabarnes]

Purchased sim at a Walmart and assigned a phone number. Now trying to log into self serve and unable to. Try to create a new account and says number is not valid or account is already set up. Try to reset password, account doesn’t exist. Help please! 

[geopublic]

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@blabarnes wrote:

Purchased sim at a Walmart and assigned a phone number. Now trying to log into self serve and unable to. Try to create a new account and says number is not valid or account is already set up. Try to reset password, account doesn’t exist. Help please! 

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@blabarnes  Click here to register your selfserve account.

[mimmo]

Out of curiosity,  did you port a number over of did you get a new number?  if you ported is it possible the port did not complete or still in progress (ie does the old sim work)?  and that could be the issue?

[toxicfire]

If your still having this issue then yes message a mod

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Takes around 48 hours to get a reply but you may be surprised and get a quicker response.

When you send your message include as much info as you can including your phone number email address so when they reply to you there not asking you for this info and you need to then wait again for them.

[blabarnes]

Great, thanks! 

[dabr]

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@blabarnes wrote:

Thank you. I tried the chrome incognito and that didn’t work either. Will contact mod. Just out of curiosity are the mods users?  Or public employees that can actually look up account info?  Thanks again for your help

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They are the employees, the rest of us responding here are customers like you.

[blabarnes]

Yes that is correct. I have messaged mod. Thank you

[blabarnes]

Thank you. I tried the chrome incognito and that didn’t work either. Will contact mod. Just out of curiosity are the mods users?  Or public employees that can actually look up account info?  Thanks again for your help

[dabr]

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@blabarnes wrote:

Purchased sim at a Walmart and assigned a phone number. Now trying to log into self serve and unable to. Try to create a new account and says number is not valid or account is already set up. Try to reset password, account doesn’t exist. Help please! 

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So when you try to create your account, the system isn't recognizing your tel. number?

Double check you are entering in the number correctly and there's no spaces between the digits.

If you're still having problems, you might need to send a private message to Moderator_Team and explain your problem.  You can click here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hearing back from the moderators can take upto 48 hrs.

[iliketotalk · Accepted solution]

@blabarnes hi there have been a few issues with self serve the last few days you may have to wait an hour then try again using chrome in ingognito mode if it still wont let you create your self serve account then contact moderators here