Unable to Log in Via App and Getting Forbidden A1 on Website

[Afzz]

I have created two accounts and ported both numbers. However, the app crashed midway while porting one of the numbers. The service is working on the second line for which the app crashed, but I am unable to view anything on data.

I am also unable to log into my account on the app, as it just refreshes back to the login screen. On the website, I am receiving a "Forbidden A1" error.

I am unable to create a case on the account that is experiencing these issues.

Can you please assist me in resolving these issues?

[Afzz]

I created a ticket and support was able to completely activate my account. I recommend doing that.

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[w996]

I'm getting the exact same problem after porting from Koodo and activate the new public mobile account with a physical SIM card:

MyAccount would result this "Forbidden A1" page, 

And despite cell phone showing it's PublicMobile with full bar signal, it can't receive or send any SMS or phone calls.

Calling 611 saying my public mobile account is temporally suspended.

So frustrating!!!

[Afzz]

I hope they respond soon. It's annoying because the data doesn't work either. It won't load videos or anything.

[softech · Accepted solution]

@Afzz try to uninstall the app, reboot phone and reinstall the app and test login on the app again 

if still unable to login, please reach out to support using direct message 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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