Plan change

[Candy1117]

How can I change my plan but I’m locked out of self serve ? 

[Triguy]

It is recommended to change your plan on next renewal so you don't lose any unused minutes/ texts or data.

https://www.publicmobile.ca/en/ns/get-help/articles/change-your-plan

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Jb456 · Accepted solution]

@Candy1117 

You first need to get access back to your account. So contact moderators for that.

 

 Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you get access to your account than click "Change Plan".

Click change plan then pick a new plan.

You have two options.

1= Change now - (It will say top up now if you don't have funds to cover new plan).

Not advised to pick this one.You are charged right away for new plan and no refund on unused days from old plan.

2= Change at next renewal. The choice most want to pick. Your new plan you pick will be scheduled to start at your next payment due date and you will be charged then for the plan