Plan

[DorisErika]

I thought I had a plan with unlimited Canada calling but today I've been told I’ve run out of minutes. Can you please advise what has changed?

[hTideGnow]

hi @DorisErika 

it is an unlimited calling plan, but some will run into the same calling problem.

Usually you just have to wait 5 minutes, do reboot your phone and calls will work again

but if that does not work, you will have to ask PM support agent to help.  

You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[Chalupa_Batman]

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@DorisErika wrote:

I thought I had a plan with unlimited Canada calling but today I've been told I’ve run out of minutes. Can you please advise what has changed?

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Hey @DorisErika 

That's a normal problem here with Public Mobile. It's been like that for years and they can't find the bug that's causing it. Just swipe down, go into airplane mode for 5 minutes, turn off phone for 5 minutes and then restart your phone and then turn airplane mode off. This reconnects you to the network. If you're still getting these errors, you can do a network reset. And if you're still getting these errors, contact PM.

https://expert-messaging.publicmobile.ca

[Meow]

All current plans are Canada unlimited. Ignore that message, hard reboot your phone and try again.