[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Huawei Mate 20 Pro Compatibility
I have a Huawei Mate 20 Pro and I do not see on on the list where you can check if the phone is compatible or not. Would someone be able to let me know if it is before I buy a SIM card? Thank you!
not getting any network
hi, Last three days I am not getting any network. getting message that I am not registered with network. What should I do?
Can't call
We just got a new cell service in our town, provided by Bell. I have 4 bars, I can text and send data but can't call out or receive calls. Any ideas why not?
Resolved! Ordered Sim CARD on the 9th of Dec and still didn't got it
Hi All, Ordered Sim CARD on the 9th of Dec and still didn't got it, I see no phone # or a customer support option . not sure what to do as it says upto 7 days and already few weeks past.Thanks
Resolved! boxing day sale
hi guysat the end it says: "Plus, get 5GB of free data on any plan $25/mo or more"is it for new customer with new activation or older customers get free 5GB as well? Merry christmas
Resolved! Harold
When will I start to get my loyalty credit
Resolved! How does data work?
I just signed up for the $15 plan, new customer here.There is a little bit of data included in this plan. We don't need any more.Question is how is data tracked and billed? Does it automatically apply but then cut off when limit is reached? Or are th...
Resolved! Dual SIM phone
Are any of PM's phones dual SIM? If not, any recommendations that are not too big and not too expensive?!
Resolved! Keep on getting the same spam from Wonkalz over and over again.
Can't PM do something about all these spam messages and texts? Wonkalz a week ago
Resolved! My Phone Number Showing Up on Peoples Phones that I Have Not Called
Lately I have been receiving phone calls and texts from people saying my number showed up on their phone showing I have called or texted them. In all of these cases I have not called or texted these people and don't even know who they are. Their ph...
Resolved! Method of payment
HOW DO I CHANGE METHOD OF PAYMENT TO NEW PRE-REGISTERED CREDIT CARD?
No service
Why is my top screen saying no service after I have paid for my plan?
Resolved! I would like to transfer my koodoo phone number
I have an account with Koodoo which is &&&&&&&&. My Koodoo phone number that I want to transfer is **********. My temporary Public Mobile phone number is **********. which should be replaced by my Koodoo phone number. Thank-you Edited by ShawnC: Per...
Resolved! How to extend the number of rings of incoming call on Public Mobile? ?
Does anyone know how to do this?
Resolved! Credit Card Not Being Verified
Hello,I'm trying to sign up for Public Mobile but on the payment page after I complete it and click activate, the next page that comes up says my credit card can't be verified.I think what happened is that I typed one error in my address and now it's...
Resolved! Updating my cc
I locked myself out of my self-serve site and to update my cc. How do I go about doing this?
Resolved! Expanding time to activate sim card
I bought a new sim but I don't need to use it right now, what is the maximum of time that I have until I activate it ?
Invalid Sim after getting ERROR 404 after the payment page
I have 3 PM accounts, I am trying to activate my 4th account today to get the one month free bonus. However, after I entered all the info and get pass the payment page, I got ERROR 404 on my browser. I waited 50 minutes to restart another session. ...
Resolved! Can’t access my account
Hi community, I can remember the email and password for my account after change my credit card payment method. Now my phone is suspended, what to do?
I cant make calls
Please help me, I subscribed to 15 dollar plan for 30 days. I have recently made payment for the renewal of my subscription three days ago and up till now I cant make calls out and I cant receive calls too. I check my balance and I have a credit bala...
Resolved! Usage History: Search back to Jan 2020 ?
Hi all. I see this note on PM website: " The Usage History covers your last 90 days’ (approx. 3 months) worth of usage. " Is there a way to search further back? e.g. to Jan. 2020 ? Thanks.
Resolved! opposite of #31# for public mobile?
my phone setting to to block my caller id for all calls.what is the #XX# code to unblock this call basically the opposite of #31# 604 XXX XXXX ( to block caller id on this call)i want #XX# 604 XXX XXXX show my caller id for this call only.
Resolved! Data usage is incorrect
The data usage is not correct.This is data usage. But when I see that in data and plan, it's showing different and more data usage.
Resolved! ZTE 721 on PM
Hi all, I am trying to setup a ZTE WF721 on PM as a cheap landline alternative. So I grabbed a used and unlocked ZTE WF721. It came with the 16 digit unlock code. First off it was doing the all red flashing signal strength lights, so I followed dire...
