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Does Public Mobile support SMS-to-email?

JCjr
Good Citizen / Bon Citoyen

From what I'm reading, they support the feature to get incoming email messages via an mobilenumber@msg.telus.com email address, but can you send outgoing SMS messages to an email address similar to how Bell has their 6245 option?

If yes, then here's another question: can people reply to that email address, and is it the same mobilenumber@msg.telus.com address?

 

I'm with Lucky Mobile, and they have a messed up way of doing sms-to-email and back again.  First, you can send outgoing emails via the Bell option 6245 + email address, but the message comes from a txt.bell.ca email address.  Then, when you send additional messages from that thread, they come from an @publicmobile.ca email address, which people can't reply to because they don't accept incoming messages.  Not to mention that said messages that go out have these poorly aligned HTML-formatted messages with a fake paper graphic around the text and a big Lucky Mobile logo on them.  It's completely useless and I'm prepared to switch to a provider that offers the same phone services for a similar price but with a text<->email service that actually functions the way it's expected.

 

6 REPLIES 6

JCjr
Good Citizen / Bon Citoyen

Ok I got signed up with Public Mobile, but I'm not getting a message sent through to the mms.mb.telus.com email address correctly.  I'm trying to get a confirmation message from my email forwarding system, but it only comes through with the subject and a picture, but no message content.  When I send the same confirmation to the msg.telus.com address, it comes through properly as stripped out text as a plain SMS message.  However, using that address isn't any good because you can't directly reply to messages through it since they come out as being sent by 9999999999.  How do I resolve this?  Is there somewhere else that I can read these messages, either via some kind of web option to see SMS messages, or via POP/IMAP/Webmail email access to the mms.mb.telus.com address so that I can get the confirmation code properly?  I'd like to know why the mms.mb. and msg.telus filter messages differently.

bridonca
Model Citizen / Citoyen Modèle

As far as I can tell, 1234567890@mms.mb.telus.com acts like a regular email address, at least when it comes to gmail.  I can send and receive a gmail with a picture attachment to 1234567890@mms.mb.telus.com, and vice versa. 

 

The mb part of 1234567890@mms.mb.telus.com stands for multibrand, (Koodo, Public Mobile, PC Mobile)  I will stick with that, because sometimes Telus requires that for it's multibrands products, and other times it does not.   It currently seems not to matter when it comes to email.

 

I am not quite sure it that is what suits your needs.  I know it is better than the convoluted way Bell deals with it also, so hopefully, it works for you

 

 

JCjr
Good Citizen / Bon Citoyen

I get that you can receive messages via that address, but can I get a confirmation on the automatic From: email address used for outgoing messages?

 

i.e.:  I receive email messages at 1234567890@mms.mb.telus.com.  I got that.  When I send outgoing messages, is this the same address they get sent from automatically via the phone, so that when I get replies, they go back to the above address?  Lucky Mobile breaks that by using 2 different email addresses, one of which the phone won't use by default since it can't be configured by the user, and the other not accepting replies, so you can't have a proper email communique going back and forth with replies.

 

PS: I also noticed that some people mention a different domain: msg.telus.com.  Is it any different in functionality?  i.e. does it offer incoming AND outgoing messages?

bridonca
Model Citizen / Citoyen Modèle

I was impressed that I could send and receive email via MMS through Public Mobile.  It was hell with Rogers.  All you need is an email address,  which is xxxxxxxxxx@mms.mb.telus.com xxxxxxxxxx being your Public Mobile phone number

Triguy
Mayor / Maire

This is an incredibly easy process, as long as your service plan allows you to send MMS (picture or data rich) messages. If you have the most bare-bones text messaging plan, then you might not be able to send MMS messages. However, rather than hopping on your service provider’s site and spending half an hour trying to determine if your plan includes MMS messaging, the fastest way to figure things out is to do a quick test.

To send a text to an email address, compose a text like you normally would, and enter the desired email address into the box where you would normally put a phone number. It’s that easy. Try sending one to yourself first to see if it works. If it does, great. If your text doesn’t appear in your inbox after a reasonable amount of time, there’s a chance that your mobile plan doesn’t include MMS messaging, but this is rather unlikely.

GinYVR
Mayor / Maire

@JCjrYup it should work.. refer to this thread.

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