Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
On June 11th 2019 I activated US roaming while in WA state. Unfortunately my device was not recieving data, voice or text. I had roaming on and was connected to tmobile most of the time and At&T at one point but was not getting in to either network. ...
If I choose to travel to another country like Japan and Korea how would this work to get data?I think data is all that I will need. Can somebody please help me out?I appreciate it in advance.Thank you.
Today my mobile plan was suposed to top off auto, but instead, no top off and PM won't take payment from any of my credit/debit cards.Since they don't have cust. service all I can do is wait and hope an Angel would come from the skyes and restore my ...
I transferred my number during activation. My old account is Speakout. It has been 8hrs now and the port is not complete. I can make calls and texts from PM but not receive. My Speakout account is still active. I have messaged the moderators but they...
Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.
Hi, I ordered a SIM online to get the 5GB bonus deal. The email address I used is one I currently have with my other PM account so when I go to activate the new acocunt online it wont let me because it says the email address is in use. Is there anyw...
Hello all! I hope you can help. I only became a customer last month and am supposed to have 1 GB of data/month (1st to 1st). Yesterday, my data was cut off due to limit being reached but I've hardly used the monthly amount. My phone is showing data u...
Hi. I just signed up for Public Mobile today, but I forgot to indicate that my son who uses Public Mobile referred me. How do I now indicate my son referred me so he gets credit for this?
Hello.I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated?...
They have 3G data add ons for a very reasonable price.$5 for 500mb$10 for 1GB$15 for 2GBmuch more reasonable prices for the data add ons and they are normal 3G speeds. They don’t roll over though so PM have them beat there but 1GB of data for $30 is ...
Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through.
I just paid my bill on 3rd of June and I cannot connect to my mobile data. I got a text on 1st saying I had used 95% of my data which then reset when I made the payment. Then on the 8th I got a text saying I had used 75% of my data and then 95% on th...
Hello I am looking into getting the Moto G7 Power but noticed that it isn’t listed in the list of compatible phones. I was told it could still work... By any chance, does anybody have the Moto G7 Power ??? Thanks
I got an email saying I missed a payment, however I am set up for autorenewal next week. Email says my account has been suspended ( it’s still working ), & has an offer to take $5.00 off my next bill if I Renew now... I’m confused, my auto renewal is...
I am on the 2016 fall promo for previous freedom mobile customers. It seems like the $3 loyalty reward and $6 auto-pay reward have been accumulating on my account instead of being applied to my auto-pay charges. How do I make sure that the next auto...
I have just upgraded to the $25 plan which should give me unlimited talk and text and some data. However, I cannot access data (cannot connect to Internet) In the help section it says to go into settings and then into cellular data network and input ...
Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the paymen...
Hi,The number I was given on June 1st is associated with another public account and therefore, I cannot receive any calls, but I am able to make calls. Please escalate this issue and either give me a new number or another solution, thanks. Edited ...
I bought a 10-day pass for US text and 500mb data. I did both steps to enable the package (I can see it listed in my account). I’ve not been able to connect properly to a US carrier. My phone says it’s on LTE with T-Mobile but I don’t have internet a...
So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken ph...
Hello I joined Public Mobile on November 29, so almost 19 months ago. I just checked my rewards and noticed I only have $1 in Loyalty Rewards. I am confused though, shouldn’t I be at $6-7? What’s going on and who can I contact about this... Elle
For the most part the 3G plan I have is ok, especially the price since I can’t really afford much more than what I’m paying, however I’m often finding my connection either loses “LTE” signal completely (drops down to 3G), or drops down in speed so mu...
New to public Mobile. Seemed fine, but when I just made a call the other party couldn't hear me..all garbled. My phone was fine before. I checked it by making recordings and I could hear everything fine, so not a mike issue. Any ideas?
I was told there could be issues transferring my number from a telus pre paid plan to PM. Is there anywhere there is a tutorial instruction for transferring and does Telus close out my pre paid account or do I need to contact them?
