Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this? Thanks
https://www.publicmobile.ca/en/on/store-locator Unless you accept the Share Location option,the store locator page does present you with and therefore does not allow you to enter your location manually: Please fix.
My plan includes unlimited Canada-wide calling and it normally works just fine, but recently it is not letting me make calls to St. John's, Newfoundland (area code 709). I've tried it with a +1 before the number and without and still get the same rec...
I just saw something about some 3G plans that are going to be going away in a few days. Can someone provide more details? Thanks!
Account suspended after making payment. I purchased and used a voucher but account is still suspended.
What does everyone think PM compares to it's competitions with dropped calls or service reception?
I am not sure what is happening but I made a payment on April 12 for April's phone bill. The next day, my account got suspended again so I just made another payment and I see that April phone bill got charged twice on my account. Now, I see that I ha...
SolvedThanks!
I am not able to make anymore calls. Every time I dial a number, the phone keeps telling me that my plan does not cover the call, and it is not true.
My plan just renewed today, which means i have a new 1024 MB of data for this month. My phone's mobile data has been turned off since yesterday. This afternoon i was checking my PM self serve page and noticed that my data usage was at 3mb. I didn't r...
I just signed up for $15 service this weekend and my charges including taxes for month is $16.95 ($15 plus 13% GST) but on my credit card they have changed twice $16.95 (PUBLIC MOBILE 855-4782542 BC $16.95) on the same day and this excludes my SIM pu...
I just had three calls in a row drop after 55-57 seconds. When I call, I get three beeps while the line is ringing, and after the other person answers, it drops after 55 seconds. When they called me, I heard the same beeps and then the call dropped.A...
I've been getting these annoying robocalls on my iPhone from the 561 area code as many are aware of. Let me preface by saying that any other call comes through OK. So after I hang up, I go to the settings and block this caller. Later, I get a voicema...
As the title states, I want to switch to one of the promo plans before they expire on the 22nd. My current plan is data only on autopay and would like to switch to the $25 1gb talk/text/data plan. When I was going through the switch, I saw this: If t...
I have an old grandfathered $81/90 days plan from 2 years ago with unlimited provincial talk and unlimited international text/picture. I used a prepaid add-on bucket for data. I decided to change my plan last night to the new $25/month unlimited cana...
I am on autopay but my payment was not processed. After 4 days of no service they posted enough to cover my data but I still have no phone service. I also tried to make a payment and that didn't work either. Help!!
Hey folks, Everything works fine for me and I've got a strong wifi signal and LTE too but my iPhone will not allow SMS to go through. My APN settings look good but is there another setting I might be missing? Only joined PM a couple months ago. SMS...
Hi,I am traveling to London England & would like to if I will able to use my unlocked samsung phone in the uk on pm, if so, what add on plan is best suited for this trip ? I welcome all experience & advice.
Can anyone suggest plans for me that have like more than 100 minutes of talk and 250 mb of data and texting thats cheap?
Hi, I have a major problem. My old cc (that I use for my autopay) was compromised so I have a new cc with a expiry date of 2025. The Public Mobile website only lets you put in a card with a maximum expiration date of 2024, so I have no way to set up...
I tried to switch to Public mobile on March 18th, but my number was NOT porting over, after waiting a week and it was STILL not working, I was still on my old paln with Telus. On March 22nd, I went to Koodo and got my number ported there and paid for...
Hello can anyone help me with this just switched to new plan $25 to have MMs ( text & image) unlimited... but can't sent MMs , so I read a little bit on this community , and what to do.... the only solution was to reset Network...( had lte icon ...
Hi there, I've been experiencing some weird issues when it comes to receiving messages. It seems to be delayed, or coming in whenever another set of text messages have come in. Here's an example.Here is some messages I have sent. On the left are mess...
Hi,Same as subject, I have a provincial plan wide plan. I am beeing charge consistantly when I am making a local call. Sometime it would ask me to add the digit 1, to perform my local 10 degit call, but it will charge my call, how do I go about this?...
I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is ...
I have Android Phone, Ulefone_X, have checked compatibility but data does not work. My plan includes data. Data set up options are: Preferred Networks: set to Public Mobile (3G/4g)Preferred Network Tyoe: 3GAccess point ame: sp.telus.comNetwork opera...
Hi, my account tells me the auto payment is due today April 16th 2019. Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet. What time is the new bill cycle started/refreshed at each ...
I ordered three sim cards on April 1, but they have still not arrived in the mail. I looked up my order number and it does not give me any information about where they might be. I have also emailed the customer support email address provided in the o...
Never have been so dissapointed in a cell company terrible net work
