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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't make/receive calls, data no longer working

My service has been good up until yesterday, when all of a sudden I can't make/receive calls, data no longer working, and when I try to make a call it says "I don't have a long distance plan". I was making a call to a local number here in B.C. I ch...

US data plan/double billed

I took out a US data plan and PM also deducted data from my plan at the same rate as the US carrier even though I was in the US. In other words I was charged at 2X the data used, 1 GB USA and 1GB Canada. WTF!If that's the way they do it then I'll be...

payment

I have an extra 120.00 sitting in my available funds. Can i please have that amount refunded to me. In Sept i will be out of town for 2-3 months,can i stop 2 months payment ?

Resolved! New customer - wrong plan selected

Hi, I wonder if someone can help me to change the plan to include text messages. I have selected the 20 dollars plan, but realized that it does not have text messages. Tried to add addon, but selected US roaming text. Looking for some help Thanks

Resolved! Forgot Password Support

Hello:I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place. Thanks

Being charged extra every month

I've 2 SIM cards from public mobile and I've registred for autopay for both SIMs with same credit card. When I checked my credit card staement I can see I am being charged three times a month. I've been charged extra from last three months. @CS_Agent...

Resolved! Can't port the number from phonebox

Hi folks, I'm trying to port my old number from phonebox but have no luck. Tried searching for related threads but hit nothing. Any suggestions?

Resolved! Payment voucher no longer at wal mart?

Hi, I’ve been working in parry sound for the summer and I’ve been buying payment vouchers at Walmart. Yesterday I went to but, the cashier called over the manager who said they’re no longer in the system and took the cards from display. I don’t have ...

SIM card updating?

I am activating a new phone and a new PM account. I think I've done everything correctly, the new phone, with its new number worked fine, send and receive.THEN I decided to see if I could get my old phone number back, so I went through the process an...

Resolved! Incoming Calls no longer working on my BlackBerry Classic

Hi all. I hope someone can help with this...I am stumped. I have been with Public Mobile for several years and all of a sudden, I cannot receive any incoming calls on my BlackBerry Classic. I only realized it today, but am sure that it has only sta...

Open Letter to ALL prospective customers and CRTC

Dear Prospective customers, Public Mobile again has dropped three calls in a matter of 3 months. I have subscribed to the province wide unlimited talk plan and have paid my bills on time every single month. Now I am trying to contact my home number i...

Resolved! History Usage

I'm trying to find out how much data I used last month to see if the plan I'm on is the right one for me. I can find the page with the individual lines but nothing totalled. Do I have to do this myself? Any help would be greatly appreciated!

True international roaming services

Hi @CS_Agent I recently travel to Asian a lot, and I found the PM doesn't have the international services. The only thing I can do is forward my PM call to Fongo. I believe this situation is very common. I wonder if PM have an idea or plan to carry ...

Re: No Data on iPhone 6 iOS 10

Hi,I just moved to Public Mobile yesterday. Tried everything but still data is not working for my iphone6. i have followed the apn: sp.mb.commobile store guy tried a lot then suggested to call applecalled apple they tried and then sugested they can't...

US Roaming Data

Hello!I'm travelling to the US and i need more than 1GB of data, at least 3. How can i add more than the 1 they have as an option?

Resolved! Nothing rolls over that is part of a plan.

Nothing rolls over that is part of a plan.Add install is the way to go- just get the $10 plan and add on extras. For example for only $8 one can add on 200 long distance minutes and for $10 you would get 200 Mb of data that do roll over until of cou...

Issues with porting from Koodo

I tried porting my number from Koodo yesterday. After some wait I saw message "Operation was successful". I checked my Koodo SIM stopped working. However, my PM SIM is still associated with the old PM number and the same old number still shows in my ...

Changing Plans

I'm in a situation where I'm about to run out of data and rather than buying more as a temporary measure, I figure I'll upgrade my plan so I have more every month going forward. The catch is, I'm 60 days into a 90 day "Build your own plan" and if I c...

refer a friend and wallmart

very happy that sim cards are avaliable in wallmart every day of the week should make it easyer to refer friends my main issue in the past was that it took some time to get the sim card and everyone wants there sertvice now and faster so its great ...

I am unable to get new plan

I am unable to get new plan.

Resolved! Porting over to Koodo

Hi, I am trying to port over my number to Koodo, but my plan has already ended with PM. I was wondering if it was possible for PM to give me a free day of service (or something equivalent) so that I can port over my number, as I do not want to pay fo...

Adding texting and calling feature

So i have just got my PM Sim card this morning and i signed for a 35$ plan that consists of 1 GB of data only.Now i want to receive text from my bank to activate my bank account.So how can i add the calling and texting feature to my plan?Thank you.

Resolved! Activation error

I activated my phone two days ago and it is still not working. It was a new phone number activation and all I get when I call the number is a 6uc1 the number is not in service. The device cannot make phone calls either it gets a network not available...

Where can I buy a payment voucher in Kitchener?

Hello, I lost my credit card so had it cancelled today. However I need to make a payment to public mobile. Where can I buy a payment voucher in Kitchener? Is a payment voucher the same as a gift card? Thank you

3 months, no payment: how to reactivate numbers?

Hi there!I have 2 numbers and I have been outside Canada.Last payment was in April/2018. I would like to continue using these numbers.3 questions:How do I know if the numbers are still activated?How do I pay to use from now on?I lost one SIM Card, ho...

Resolved! Are plans cheaper for new customers?

I went to change my plan and I was offered "$47 for 2 GB of Data at 4G LTE Speed" whereas if I go to plans from the main page I see that there is a plan that offers the (exact) same stuff for $45. Are existing customers eligble for the better deal? A...

Resolved! Open letter to Public Mobile, Telus

Hello Public Mobile, and by extension Telus, the owner of Public Mobile. I am a subscriber of your prepaid service since July of 2016. I have been a very happy customer, and I’ve enjoyed the service provided to me via your plans, the Community, and ...

Payment

Is there anyway i can be billed later?

Private message moderator using your text message

I am thinking about an idea of sending private message to the moderator team through your phone messaging app other than public mobile community.Advantages:1. Very simple and easy for lot of people.2. Can be done without the need of data. So basicall...

Suspended Service

Have had "Suspended" service for the past week. My account is apparently "Active" and payment is not due until the 23rd of September. Nothing has changed on my end, ie, havn't moved to a new location.

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