Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Thanks for the active help.The screnshot does not represent my APN settings but putting sp.mb.com does make the data work. I have been testing the last week and now the new problem is that the sim card disconect after about 24 to 36 hours everyti...
My shipping credit has not been added to my account. My simcard and account is activated on a plan.Please help.
I am having problem while making local calls. I have discussed this matter a week before but the problem still persists. I am facing this problem from last 25 days and not getting any solution for that. I am very disappointed with this kind of poor s...
In reference to the thread here: http://productioncommunity.publicmobile.ca/t5/Announcements/BETA-Rewards-Notification/m-p/48686/highlight/true#M3321 I'm one of those who got the 12x $10 beta rewards credit, and changed from a 30-day plan to a 90-day...
Hi, I have ported my number to PM, and I am able to make calls, receive data, and also receive text msgs. However, I can't seem to send text msgs. I have tried rebooting &taking out my SIM and restarting. Thanks!
Hey everyone.I'm unable to receive calls or text messages. However, I can place calls and send text messages and can confirm their receipt. My number was successfully ported but remained active on my previous provider. I have recently got that previo...
I'm trying to create an account for public mobile but I've lost my phone.. When I try creating an account it sends a text to my phone . How do I get pass this ?
Hi , I lost my phone and SIM card .. Need to get the SIM card back . Where can I order one
Hi folks, Okay the only other person I know with a OnePlus 3 right now is @atwkim85, but I'm posting this to all in case it may affect you. If you have a OnePlus 3 AND you have a SIP provider configured in the dialer settings (e.g. you're a data-onl...
HiMy new SIM came today I had used my vouchers on my previous SIM which I reported that it worked only for two days and stopped. I was told the service will be transferred to my new one. Question: How do I Activate now without the vouchers. Need som...
I ordered my SIM card 5 days ago. I got a confirmation email that says to track my order on your site but no tracking number. I paid for purolator shipping and my address is NOT a PO BOX.Please help!
Hey y'all, I'm about to create a new account with Public Mobile. I'm looking for someone reliable to be my referral. You will earn reward discount. http://productioncommunity.publicmobile.ca/t5/Rewards/Refer-a-Friend-Reward/m-p/411#M4 As long as you ...
I ported my number. Everything works perfectly except for the voicemail. I use unlocked iPhone 6s. When I press the voicemail button it say "Failed". The same thing happens when I dial my number to reach the voicemail box. HELP!!
I encountered some problems when setting up my first Public Mobile account earlier today via the online activation page, which was previously offline for a little while today (July 3, 2016). I registered my sim card for the $45 a month plan built w...
Why does it say in the service terms the following pasted below? I am trying to port my number to PM and want confirmation that PM will not hijack my phone number. Why would they have that in there terms of service anyways? Getting worried right now ...
Tryng to register sim card but the link to register is a blank page. Is the page down right now?also what is the speed of the Data on PM? Thanks
You guys really need to upgrade the bandwith on this website.It's too slow, hence very annoying. I guess that Public Mobile is growing more and more, which is good. Now it's time to make this website much faster.My 2 cent suggestion.Pat
when I have selected to move a number,it show:The number entered is not eligible for the following reason:Porting not supported. (RC E10)Please check your number and try again. what's wrong?can anyone help me?thank you
Hello, Mary_M helped me to activate my SIM/setup a new account yesterday. I was put on a temporary plan and asked to setup my own self-serve account so that I could choose a plan and enter my payment details. Unfortunately, I have not been successfu...
I'm on 90 day plan with 1 GB of data. If that 1 GB is used up before 90 days, so I get charged overages or is data removed from service? Is there a way to buy small amounts of data to add on?
Please help. I did set the auto pay and I never received the auto pay reward since I opened. My phone got disconnected due to none payment. How that happened. I have set up the auto pay and I need to make the payment by calling 611 and using the same...
Hi, I made a double payment because it said, (Thank you for toppong up 0.00) When I saw that I assumed I didn't do it right and so tried again.. Apon looking in my bank, it said That PM was paid twice..How do I get my second payment back??
Can someone help me to check my account, I can not login my account! I need to charge money into my account. Otherwise I can not use my phone tomorrow!!!! Thank you, Please! ASAP @Mary_M @Shazia_K
Helllo PM,Should SIM/phone be able to show PM network before SIM activation?My phone does not show/connect to the PM or TELUS network with the PM SIM installed. It shows an x instead of bars for network strength. It does say emergency calls. Does thi...
Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up. I've tried to redo change or select a new number but neither works and I get a message t...
My phone number is ************.i paid my bill on June 27 2016.from today I can't make out going call.help me to solve this problem please.
I can't connect to any networks using Android Marshmallow Sony Xperia dual Z5. Please help. 8n red deer Alberta.
I am in Toronto, and I have a 647-296-xxxx, I have the 90-days province wide plan.I can call every one in my contact list, but just not the numbers with 647-642-xxxx. I used to able to call this number a month ago, but just found out in last week. I ...
I am new to Public Mobile and am having issues receiving incoming voice calls from my spouse who is a Rogers customer.He is able to send text messages but with voice is getting a message "this number is not assigned". Can anyone help?
Not seeing "Select your local calling area" drop downs for activating new sim card. Tried with different browsers. I am unable to activate.
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