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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Password issues

I have tried to change my password on my account 14 times and each time your system will not recognize my new password to my cell phone account. What is the issue?

Resolved! Payment Error on Account Creation

Hello, I am looking to move my phone number over from Telus. I have my Public Mobile SIM and went through the account creation process. At the end of the process, I receive the following error: "Sorry, we are unable to verify your card at this time....

No response when clicking "Choose a new phone number"

Hi I am trying to activate my second SIM with new phone number. But it seems no response when I select "Choose new phone no". However, if I choose transfered from other, it does give me option. Do I require mod to help on this as well? I tried differ...

Resolved! new user issues

Hi everyone, I'll do as everyone keeps suggesting: @Shazia_K Very frustrating experience so far. Been trying for days now to activate 2 new SIM cards. If I try to get a new number, there is nothing in the dropdown list.If I try to port a number, I g...

auto renewal failed

My renewal date is today. I have auto-payment setup. My account is showing suspended for non payment. My rewards have been processed but the payment has not been. I have no phone service. Please help

PUK Code needed urgently, no response from PM since Nov 8.

My SIM is locked. I need a PUK code to unlock the SIM. I have sent an email to PM but have not recieved a response.I have also sent private messages to the PM Community Moderators, but have also recieved no repsonse. Please response asap as I requir...

Cannot receive any calls! But my old SIM card (previous provider) still can be use!

Hi, I activated my PM sim and transfer my old number 2 days ago! Now I can make call, text and online. But I can't receive any call and text! But my old SIM card can do that! What happen with it?? Anyone help!?? I sent the private message to Mary_M a...

URGENT: Cannot Receive Any Call & Cannot Make Local Call

Cannot receive any call & when I call a local number it said:Sorry, we cannot complete your call, you do not have the required long distance add on. AND NO DATA.

Failed Transfer to PM

Good Morning,I would appreciate some help from a PM employee to get my port for Fido complete. I sent a private message toMary_M two days ago to assist and it has not yet been read. Thank you.

Can't do anything other than make calls...

Hi, I just ported over from Zoomer about 12 hours ago. I can make phone calls with my public mobile sim in, but everything else isn't working(texts, receiving calls etc..). I just tried and my zoomer sim card still works. So seems the port was not su...

Plan was not swithed Today as per my request, please help!

I requested to have my plan switched to 90 day $120 4GB each month plan, and when i logged into my account couple days back, there was a note saying"Future Dated Plan changes Your base plan will swith to 90 day pass ($120) on Nov 10, 2016."(I even h...

IMEI validation - device not found

Hi all, I'm in the process of signing up with PM (I've already ordered my PM SIM card), however, when validating my phone will work on the network, I'm receiving the error that mentions my device cannot be found. To clarify, my current phone (iPhone ...

Resolved! koodo transfer URGENT

I sent message to them,but no reply.Is there any customer service number,too confused.I need the number now, and cannot port by myself

Samsung S6 unlocked not working

Hi There! I just moved from Wind to PM and I am very happy of everything... my port went fast and smooth and I am enjoying the PM network on my Nexus 6P! the question is for my brother. he has a samsung s6 that was network unlocked by Wind, and the n...

Resolved! Available Funds: $12

I just signed up on the new 4GB / $40 plan with autopay. Looks like it went through. However it says my available funds is $12 and amount due is $108. Shouldn't my available funds be $120?

HELP - New SIM card is asking for a PIN to unlock my PHONE

My phone is an unlocked Ulefone, i've swapped sim cards and providers before with no problems. I jsut signed up for publicmobile and activated my new sim. I put it in my phone and when it boots up, it asks for a PIN to unlock my phone. i tried my pub...

DAY 4 AND PHONE NOT WORKNG

Can a mod please fix my port now... @Shazia_K messaged me yesterday, and has the correct information needed but my phone is still not fixed! It has been 4 days since I ported my phone. (Not to share too much information) I have a 1 year old son and n...

URGENT! Requesting Moderator Help! Activation Failed!

To moderators, I tried to activate my sim card two days ago (Tuesday) and port over my number from Chatr, but the activation failed. When I tried to reactivate, it said my sim card is invalid. I have received a confirmation email detailing my plan an...

Resolved! Porting and Activation Success!

I realize that if everyone did this, it would flood the forums, but I wanted to make this post just so that prospective customers don't see the many porting-trouble threads and assume that it's not working for everyone. I placed my SIM order just aft...

Not working?

I just activated my sim card like 30 min ago and I can't seem to text. I have the data set up and I've double checked my account but when I go to check my number on my phone it says unknown. Can anyone help?

Can't receive or make phone calls

I just activated my SIM card from public mobile but I can't seem to make phone calls or receive calls. All phone calls goes directly to my voice mail. My account statement indicates I am making phone calls. I have iPhone 6s.

Resolved! Incoming calls go straight to Voicemail of old carrier

I just ported my number online from Rogers to Public Mobile. I can receive/sent text message and receive calls from ppl but when ppl call me it goes straight to my "old carrier Rogers" voice mail. Should I pm a Public Mobile moderator? @Shazia_K I j...

Changer forfait svp

Bonjour,J'ai effectué 2 paiments de 60$ chacun avec des bons de paiments. J'aimerais profiter de la promo forfait à 40$ 4Go.J'apprécierais les ajustements dans les plus brefs délais.Merci

BEING IGNORED BY YOUR NEW PHONE COMPANY

It has been three days since I switched to PM, just like many frustrated new customers, my phone is not working properly. No incoming calls, no texts!!! Someone contacted me to ask my account number, but after I have given them the information, NO RE...

email address is not verified

I've just signed up to activate my SIM card. My payment has not yet gone through. I was able to click 'Finish' and to get to the login page for my account. When I try to login I receive a message that my login attempt failed. So I tried to reset my p...

PM sim cards

Hey guys!Loving the PM life so much I have been pushing it hard on friends and family.Need SIM cards and keep ordering... found a guy selling 2 sims for public mobile. Any way to make sure they will work? Any issues I might run into?Thanks for the he...

Changed to the new 12GB 90 days plan but plan didn't update and I am still on the old one

I changed my 6GB 90 days plan to the 12GB one a week ago and I clicked chaged on next renewal (which is Nov 8th). I just logged into my account but still seeing I am on the old 6GB plan. The plan change was submitted successfully as I was still able ...

Tried to top-up to change to new plan, but it auto-charged me the old rate plan?

Hi there I was previously testing the service for 10 days using an unlimited province-wide talk only plan.The plan expired yesterday and I tried to change to the $120 90 day plan - it prompted me to top up and so I did. However, it then automatically...

Resolved! Huawei Honor 8

A friend has this phone and is looking to join public mobile. Anyone have this phone with experience on public?

Resolved! Koodo port successful, but account shows temp #

Hi there,So I ported from Koodo last weekend by activating a temporary number first. Everything is fine, I can send and receive text and calls with my ported number and data is fine. However, I logged into my self serve account today and I noticed th...

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