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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $25 Friend referal

Hi~I have two friends referal, but I cannt get $25*2 until now.My friends joined public mobile on July 29 and July 30.I know I can get $25 for each friend referal. How can I get $25*2 rewards?

No incoming calls after ported from FIDO been 48hrs

Please help,I have Private messaged to moderator account but haven't heard from them yet.Seems like outgoing and text (I haven't tried outgoing but incoming text seems coming)It's been about 48hrs since porting. Thank you!

Resolved! Choosing a specific phone number

Hi, I want to sign my husband up for a public mobile. He is bring his own phone which we are in the process of getting unlocked. He wants to choose his phone number. It is a number that he had years ago with Rogers, and when we call the number it i...

How long does it take for moderators to answer something/Suing Public Mobile for breach of privacy

Hello, how many messages to public mobile do you have to send before anything is done or how long does it normally take for them to answer? In my case, where my texts and every phone call I have is being sent to another person who already owns the nu...

Auto text

Hi there, on my essential phone I am keep geeting text from 611"Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time." I am not even trying to send any text . In last 6 hrs I got 4 msgs.

Over charged

Hi so I was having trouble paying my bill this morning kept telling me to sign out and sign back in. Tried a different card thinking maybe that was the issue only to realize after it finally worked, one card was charged twice and the other once. But ...

Auto renewal

My plans was to auto-renewal today but because of the maintenance it didn't roll over properly what should I do

No service

I'm on autopsy I have no service I m locked out of my account moderators not answering this be 3 days very disappointed I will have to find another provider I can't go without a phone

Delete Add-ons

Hi, I have an Add-on for long distance which I have not used. I don't want to change my current plan, I just want to get rid of the add-on. How do I do this?I just made a payment on my plan a few minutes ago and tried to get rid of the add-on first...

Autopay did not happen, account suspended

I setup my account to use autopay and that did not happen. Now my phone account is suspended. So I went to top up my account, even though I already had enough money in the account. Now I have over $220 in my account, and the service for cost much les...

Does Self Serve site work now? I see some error, it says its down for maintenance.

Recipient Domain Disallowed

Has any one else received the "recipient domain disallowed" error when trying to send a picture to someone? It only happens with one of my contacts, all of the others work properly.

Data not working

I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something ...

Autopay isn’t working

My autopay was due for today August 9. I had valid cc on the account for autopay. The monthly amount hasn’t been taken from my account and it says the plan has expired. Does that mean the plan is not usable or will the money be taken or what do I hav...

Error with New Activation

Signed up at Walmart in Edmonton and the Activation went through, all paper work was given to me but the balance from the voucher did not activate on the account, still saying $43 for a $35 plan. Can't make phone calls or text message. Tried entering...

Resolved! Oneplus 6 and Public Mobile?

I'm looking at the oneplus 6 but before i order does it work with public mobile?

Data not working but I still have 10GB left?

In Toronto.My data stopped working at around 4PM today, I've restarted my phone and turned my data on and off but it still isnt coming back.

Resolved! $25 Friend Referral Credit

Is today the last day to activate a sim card in order to avail of the $25 Friend Referral Credit for you and your friend? I thought I saw that it is until August 9. Can someone confirm this please. Thank you

Resolved! Just activated sim and ported old number, but phone not working

Got my sim today, activated, selected a plan, made required payment, ported old number (big mistake), yet phone is not working. Each time I try to make a call, a voice message says my I don't have a addon for long distance call on my plan (though I'm...

Resolved! so no carry over of data.

I have 3.5 gb of data left and Im renewing with a different plan in a few days, just wondering if my unused data is a goner?

Resolved! Cannot make calls or text

Hey guys I'm having some issues.my plan did not auto renew by itself for some reason so I went manually changed the card and its looks all good on the site but I cannot make or receive any calls and texts can someone help me

I cant log in.

I tried to reset my password to get into my account but the email is never sent.

Timeframe to hear back from @Moderator_Team

I've messaged @CS_Agent about 36 hours ago. Has anyone else had trouble receiving a response? Have I not waited long enough? Any help would be great. It's a bit of a shame that I can't speak to someone on the phone.

Mobile WiFi device connection

Hi all, I’m trying to use my new SIM card with my Huawei mobile WiFi device but I’m not getting any connection to the network. My account is all live and have data credit on the sim. The device is about 5 yrs old but has been used in many other count...

Cannot receive incoming calls after porting

I transferred over 2 days ago from another carrier and I have not been able to receive any calls or texts. However, I can make outgoing calls and I did receive a text from Public Mobile but cannot recieve from anyone else. Anyone know how to fix this...

Phone no service

Phone has no service but payment was taken and we recieved a thank you for your payment message. I cannot access my account I have requested to change the password but it has not sent the email. It has been 1 day no phone service and 6 hours since th...

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Transferring a smaller SIM to a standard size SIM.

I currently have a cell phone with a small SIM card, and I want to transfer all the information from it, to a PM SIM card.Must I use an adapter, or is there another way to transfer the data on the original SIM card? Thanks

Topped up my balance and still no service?

I was out of the country for 2 months and lost my SIM card, my plan had been expired for 1 month and i had recently purchased a new SIM card from public mobile, i switched sim card via self serve so i would not lose my current number and i topped up ...

Resolved! $25 credit referal for you and another still available today?

Sorry, I can fin't the original thread. I recall my text message saying the deal is only until August 8th, but the forums said August 9th and when I login it also says August 9th. Does anyone have an exact time for when it expires? Thanks

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