[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Are there data overages?
If I hit my data limit, does data get cutoff until the next billing period or will it allow me to use more with overage charges?
Resolved! Auto pay with vouchers
Can I get the $2 savings with auto pay using the vouchers bought in stores?
Can't access Plan and Add-Ons page on Self-Serve
Don't know if this is affecting everyone or just me, but I'm having issues accessing the Plan and Add-Ons page on Self-Serve for the last couple weeks, which means I can't view or make changes to my plan. After I click on the tab I get the generic "I...
Resolved! Cannot access self service - keeps blocking my account
Hello there,Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.Thank you very muc...
Data
how much for extra data. Do you have any promo offers for up to 10g as Freedom is offering 10g for just $50. I currently pay 50 and only get 2g of data
Large Data Plans with No Overages
So, I've been reading about Telus and other providers offering large data plans on the order of 10 GB or more with no overages...you get throttled if you go over but don't have to pay for additional data. The prices look fairly attractive, too. I won...
Resolved! Leaving Public
Hi PM users, I just wanted to ask what happens when you leave PM? IS there some sort of confirmation? Work's ported me over to the corporate plan which I've decided to move my phone number over as well (didn't see a need to pay for my own plan and c...
Text no talk
I transferred my SIM card from an Android phone to an iPhone 4, model # ME296C/A. I have the $10 plan and it is active. There are talk minutes remaining on the plan for this month. I am able to send and receive texts. I am not able to make or receive...
Help!!!!!
I've had no service for days and I've emailed Moderators serveral times and have had no replies. My network has been down since Friday. It says 'Searching' and I can't receive or make any calls or texts. I've tried resetting the network and taking...
Resolved! Autopay and referral reward not being applied
I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
Data usage not displaying
I was checking my mother's Public Mobile account today and noticed that I cannot view her current data usage (to see how much she has left). I have checked the help articles and know it is supposed to be seen in Data & Addons. 1. Public Mobile My Ac...
Resolved! Account status: Plan Expired
I have autopay turned on since I joined PM 5 months ago. All payments have gone through fine and my credit card is still active for other purchases. My account was due for payment yesterday, and it hasn't gone through for some reason. I now have no s...
Transfer Number
Hi there, I am currently a rogers customer and I would like to switch over to one of your plans. I would like to get my current phone number transferred though, how do I go about doing that?
Not on registered network
I've set up an account, its topped up with $10 additional in credit available for next month. Sim saying not on registered network. I've swapped the sim on the account to see if issue, and in my phone. Still getting not on registered network. Tried s...
Resolved! Can I refer to myself for a second line and get referal reward?
Can I refer to myself for a second line and get referal reward?
Resolved! prepaid credit cards?
does public mobile accept prepaid visas? just asking for a family member. thanks!
When you have data from a monthly plan and a one-time add-on, which one gets used up first?
Hello all, I registered and activated my Public Mobile account with a plan that includes 1GB of data per month. In addition to this plan, I also received a 5GB one-time data add-on for purchasing the SIM card on June 1 and activating my account befo...
Transferred my line from koodo to public mobile and number not working
Hi,I trasferred my wife's koodo number to public mobile using the change number function after getting a temp public moblic sim card from a reseller booth.Now her transferred number is not working. There is "6qv2 number not in service" message everyt...
Resolved! Should get 5gb promo, what if I port Koodo prepaid number after June 16th?
Activated on June 15th for the 5gb promo with a new phone number. Will I loose the 5gb promo if I port my Koodo prepaid phone number after activation/deadline? Concerned because it's now after the June 16th activation deadline.
Resolved! Need to port my daughters # from my account to her own PM account
My daughters phone # is under my name and she needs to port it to her own PM account. On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?
payment voucher
I just recently bought a sim card and need to activate my acount. I have a foreign visa card and just found out it dosnt work. Is payment voucher the best option? How do I get one and proceed?
Airport Special Offer - Montreal Trudeau Airport (YUL)
Saw this advertisement at the Montreal Trudeau Airport (YUL) during a short stop over two days ago. Does anyone know what the special offer is? I did not have enough free time to go to the booth before catching my next flight.
Resolved! Is the LG G6 compatible with Public Mobile?
When browsing the compatibilty test they offer I cannot find the LG G6 on the list, so does that mean it is automatically incompabible with the network? I have the LG H873 if that makes the life or death difference.
New Phone on PM
I have a unlocked HTC One. Currently works on Petro-Canada mobile. Pop in the new sim and I get nothing. Any ideas? Network within settings shows Unknown.
When will Telus/Public Mobile enable RCS?
Google is moving forward with RCS (Rich Communication Service) despite carriers being very slow to go along. In Canada both Rogers and Bell have it and Freedom recently announced they will soon have it. What about Telus?
selfserve
The selfserve login is not loading on any computer. Just searching for the website. Is this happening to anyone else?
iPhone SE cannot use data
I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've a...
Slow responses from mods
@Alan_K @ I am fed up with the crap service with PM and when you have a problem it takes days to get help... I understand that it's not like other providers where you can call and have your problem fixed right away but at least beef up the mod team s...
