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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! forgot my ID and password and want to change my sim number, can anyone please help me

forgot my ID and password and want to change my sim number, can anyone please help me

SIM Card not Working

Hi everyone, I purchased a SIM card today and setup my account. I have made my first payment and my account is registered in the self-server portal. That said, my SIM card does not appear to be working. Troubleshooting thus far: - Tested the new SIM...

Data add-on disappeared, but the money on my account not refunded.Also, Autopay dates not synced.

I received a 95% data plan warning on Friday May 10th, and during the day when my data stopped working, I assumed I had reach my limit but had received no message from PM that had taken place. I purchased a 200MB add on with the $10 that was on my ac...

Call recipient cannot hear for some time in between call

Hi guysWhen i make a call or recieve the line goes blank for couple seconds inbetween both the caller and recipient cannot hear each other for couple of seconds. Anyone else facing this issue???

Resolved! My 2nd phone is not activated, enough though I made a payment

Hi,I dont kow how to get help with this hoping someone here can tell me what to do. I have 2 phones with Public, ($40 for both) and every month I buy the voucher for $43.My 2nd phone (which is my BUSINESS PHONE!) is not activated, enough though I mad...

Resolved! Autopay not working account suspended

I'm on the 25 for 30 plan but when my plan renewal came up it looks like it only took $15 instead. My account says i have 0 balance due but my account is suspended. Never had a problem with autopay before. My account says that I have $15 but I'm n...

over charged

I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.

Resolved! Travel outside the U.S.

Hi! I was wondering how I get a plan for going away to Punta Cana for a week? Suggestions?

Issues with $15 plan

So there are a couple of issues i have been facing since i downgraded to the $15 plan.Suddenly it appears, as if the reception has become bad.Many a times people are not able to reach me, despite i can see the network signals?There have been frequent...

If I upgrade, do I still get $2 off Autopay, or just extra data?

Hi, I was going to switch to Lucky Mobile but PM has the same upgrade I'm considering...$25 Canada-wide Talk, Unlimited Text, 1GB Data. QUESTION.... I current am on the $20 plan and autopay, so I get the $2 discount.If I upgrade to $25 plan, it says ...

Need a new pin

Hi I need a new pin for my phone as my SIM card is locked.

Resolved! I want to cancel my auto pay account.

I want to cancel my auto pay account. I no longer have a phone. I have tried to do this several times at London Drugs where I returned the phone to no avail. How do I cancel this service?

Referals

I referred someone and they got a 25doollar credit and I didn't receive anything am I still in titled to the bonus they switched a month ago

Suspend the phone number

Could you please suspend my line for couple days, I lost my phone

Data not working

Changed plans to add data this month. Data is not working but my partners on the same plan is working. Plan says data is activated. Thanks.

Paying bill by bank or with PayPal

It would be nice if Public Mobile would have more ways to pay for their services.Paying by bank would be very good. by dding a payee and then have it auto pay the bill every month.Vouchers are a bit of a hassle. Having to go to the store all the time...

Phone wont work

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

Resolved! My texts are no longer being received

Ever since I switched to the new $15 plan with international text, 100 minutes, and 250mb, my texts are no longer being received. I had the $25 plan with unlimited Canada talk and text. Checked my APN, restarted my phone, unplugged the SIM. Nothing s...

Resolved! number won't port over and account not active

I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks

Resolved! 2nd phone... an old Blackberry

Good day,This morning I tried to hook up my new SIM card to my old BlackBerry.Before I signed up for this 2nd account I checked the IMEI number and all looked well...UNTIL...I got a note on my phone saying that my phone was locked and I needed a MEP ...

Billing issue

Public mobile is charging another credit card which is not registered under my account for my service renewal

It was 3 months my phone still not send any messages, only received messages!

Hi Mod, can you please checking my account why isn't send any messages?Here is the story.. My family have 3 accounts PM with $10 plan. Everything worked ok with 3 phones: iPhone 8, and 2 other umidigi a3 pro phones, just insert the Sim and call and t...

Resolved! Paid for renewal on the 10th for the 11th. still tells me to pay

My plan is up for renewal on the 11th, called 611 on the 10th like i normally do and it said my bill is soon due at 40 dollars etc etc make sure there is enough money on your account. paid with my visa debit 46 dollars was charged and my balance has ...

Resolved! Can’t get into account

Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent

Resolved! Can't call out, recieve calls or texts, long distance aren't on my plan

My account is active, just made a payment and I can't call & text out, recieve calls &text and its saying I have no long distance add ons on my plan. I have the 40$ dollar plan with unlimited call and text. I'm not trying to call long distance. I've ...

Resolved! Plan didn’t change on auto renewal.

Hi, I had my plan to change to the $15 promo plan for my next renewal, but it hasn’t switched. How can I fix this?thanks

Resolved! Referral

Can I refer my son to Public if I'm going to be paying for the plan? What's my best and cheapest option.

Resolved! $15/month unlimited incoming voice

It’s great that PM is regularly offering promotional plans but it can get a bit confusing. Was wondering if the $15 plan with unlimited incoming voice minutes is a limited time promotion and will end before I get a chance to switch to it at my rene...

Resolved! how to find my renewal date

how to find my renewal date

Resolved! Walmart Kiosk: Friendly service

Went to buy a Sim card but the guy offered to set me up for free. Was very fast and friendly. Only downfall was he told me I could put in my referral at home on the self serve site which isn't true.

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