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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24322 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35784 Views
  • 185 replies
  • 27 Bravos

Changing phones for OnePlus Two

Hi everyone,First of: I'm thinking of switching to a OnePlus Two very soon considering my iPhone has been a disappointing piece of "technology" recently. Nevertheless, I need to know if it works on the Public Mobile network in Canada.And if so, how d...

Raxater by Good Citizen / Bon Citoyen
  • 2021 Views
  • 10 replies
  • 0 Bravos

iOS 9.1 connection issues

Has anyone else been experiencing network connection issues since updating to iOS 9.1 in the past few weeks? My wife udpated her phone within the past week and several times she has not been able to receive calls or texts due to the signal being drop...

CET_GUY27 by Model Citizen / Citoyen Modèle
  • 1019 Views
  • 4 replies
  • 0 Bravos

Resolved! App?

Hey folks, I just switched from Wind to Public Mobile and am very satisfied with the service so far. I was wondering if there was an Android/iOS app forthcoming to manage PM services? I searched on Google Play and didn't see anything available as yet...

Poprocks by Good Citizen / Bon Citoyen
  • 2220 Views
  • 9 replies
  • 2 Bravos

Resolved! Sorry ,your login has been disabled

Today, Nov 7 2015 I ported my number to another provider with the intention to cancel my account effective immediately. I have tried to log into my self-serve account but it was not possible and I got the following error: "Sorry ,your login has been ...

adrrad by Good Citizen / Bon Citoyen
  • 3451 Views
  • 6 replies
  • 0 Bravos

Legitimate text from PM ?

Did anyone get this text before? I'm just curious if it's actually from PM since I don't ever technically speak to anyone from PM. I received it today from 4704:Public Mobile: For a chance to win a $250 prepaid credit card, complete a free survey abo...

canuckbert by Good Citizen / Bon Citoyen
  • 816 Views
  • 1 replies
  • 0 Bravos

Resolved! unable to verify my email address in self service account?

Hello:      I have setup my public moblic account by using @gmail.com tow weeks ago, but i forgot the password,I try to reset my password, but the web show unable to verify my email address which is @gmil.com in self service account? I need to login ...

victor2601 by Great Neighbour / Super Voisin
  • 3187 Views
  • 6 replies
  • 0 Bravos

No Sim card detected

So I was sitting on my phone in the middle.of texting when an icon popped. Up and said no Sim detected... my bill was just paid not long ago and I turned off the phone took out the battery and my Sim card waiting about 2 in put it back in and still t...

Lildonna by Good Citizen / Bon Citoyen
  • 4722 Views
  • 23 replies
  • 0 Bravos

Creating a HotSpot with an HTC android?

Hello, Does anyone know what settings I should use to create WiFi hotspot with my phone. I have turned on my hotspot and can connect devices to the hotspot but once connected the devices don't have internet access. I have tried finding info in this c...

markstang by Good Citizen / Bon Citoyen
  • 13767 Views
  • 8 replies
  • 0 Bravos

Using in US

Good morning guys, I will go to US for vacation and probably have more business trip to US next year. Now my question is how much the rate for Voice and Data is in US.  My current plan is Unlimited Ontario Voice                              Unlimited...

Bigmac by Model Citizen / Citoyen Modèle
  • 2332 Views
  • 15 replies
  • 0 Bravos

Resolved! Another Flaw

My wife recently signed up with PM. She gave my phone number as the person who referred her. During activation there was an error in porting her existing Virgin number and she was forced to take a new number. The payment went through and the SIM got ...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 3520 Views
  • 11 replies
  • 0 Bravos

Flawless Activation and port in 2015-NOV-05!

Hello PM Community, I activated my second mobile account with PM this morning, Nov 5th 2015. After entering all the information including porting in a number from chatr mobile, my new account was active immediately (~8:54 AM). I was also able to imme...

sixthlawson by Good Citizen / Bon Citoyen
  • 1221 Views
  • 6 replies
  • 5 Bravos

Changing sim card

Hi. I have ordered a triple punch SIM card because I phone an iPhone and it uses nano sim. Can I change my service to the new one? If so will I keep my current plan which is the $20 plan because I had it for 4 years.

Thuse14 by Great Neighbour / Super Voisin
  • 2597 Views
  • 19 replies
  • 1 Bravos

account and sijm

Hi, I'm trying to crate an account to activate my account but it won't let me, and then it asks me for my phone # but I don't have one.  My sim card does not exist either which is brand new

meldriver by Good Citizen / Bon Citoyen
  • 4186 Views
  • 35 replies
  • 0 Bravos

Lifehacks and Public Mobile

Hello,Here are two humorous videos that are PM-related:https://www.youtube.com/watch?v=J4DpKN7_HRQhttps://www.youtube.com/watch?v=uZUIcwmmqH8Enjoy!

Martin by Legend
  • 1574 Views
  • 7 replies
  • 1 Bravos

Resolved! Existing customer with new phone

Hello I currently have a samsung galaxy ace-2x activated with public mobile. My brother gave me his Moto G wich came with an unactive public mobile micro sim card. Can I cut my ace2x sim to fit the new phone? If not can public mobile activate my moto...

SauceBucket by Great Neighbour / Super Voisin
  • 1744 Views
  • 4 replies
  • 0 Bravos

Community System Does Not Work

The whole idea behind the Community service and having no Call Centre does not work. It takes ages to get good service and when you have no one to talk to, then it's like shooting in the dark. My wife had an issue when activating her number. She got ...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 1330 Views
  • 9 replies
  • 0 Bravos

Resolved! My Data doesn't work! iPhone 4s Version 8.4

Hello, I recently changed my plan to have data, But i dont have interent access!! i tried to read the disscussions and change the APN with unlockit.co.nz, no results!! Does someone know how to solve this issue?thnk you, 

abraham by Good Citizen / Bon Citoyen
  • 2220 Views
  • 12 replies
  • 0 Bravos

Resolved! Gorilla Glass vs Dragontail Glass

I heard that the New Dragontail Glass Screen is better than Gorilla Glass. Is that true? If so, My Alcatel Onetouch Idol 3. 5.5 in phone has Exceptional Screen and Price fenominal 

makkahn28 by Mayor / Maire
  • 1499 Views
  • 3 replies
  • 0 Bravos

What is Public Mobile (and what it is not)

Over the few short days I've been a member, and user, I cannot help but notice some things need to be blatantly stated as to what Public Mobile is, and what it is not. Public Mobile's website, although fairly straightforward to me...many of our compa...

clintonkr by Great Citizen / Super Citoyen
  • 2210 Views
  • 4 replies
  • 9 Bravos

Resolved! Payment made, account shows 0.00

Hey,I just made a payment of 45.00 through self-serve.It shows in my payment history, but the available funds still shows 0.00.Thus, I can't change my plan.Please help

issuetree by Good Citizen / Bon Citoyen
  • 4191 Views
  • 36 replies
  • 0 Bravos

It’s my turn to thank PM!

Hi everyone, we all know that PM had some ups and downs in the last two weeks. While trying to help as many people as I could, I was also experimenting some small problem with the porting my phone. But now, with the help of Greg (support team) and @M...

Daniel by Town Hero / Héro de la Ville
  • 1349 Views
  • 5 replies
  • 4 Bravos

Resolved! Addons cannot be added

I'm trying to add these add-ons, but I keep on getting these errors: One or more selected features could not be added to your account. Please make a payment and try again. Click here to check your Transaction History. How should I get them added on? 

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604jimmy by Good Citizen / Bon Citoyen
  • 2394 Views
  • 8 replies
  • 1 Bravos

HELP !! Payment success but activation failure.

Hi, PM, I have just paid 90 dollars by payment vochers to activate my new PM SIM card,.Everything is ok but at last , when I click on the "Activate the phone", it comes to failure。 Sorry, your account activation request has failed.Please visit our on...

ACTASWATER by Good Citizen / Bon Citoyen
  • 6164 Views
  • 46 replies
  • 0 Bravos

Anyone getting the Lumia 950 or 950XL?

So a few weeks ago Microsoft announced the Lumia 950/950XL which looks like a nice phone. However the Canadian price tag of 750 and 850$ will surely throw some people off (originally 550 and 650 USD) I'm planning to get either one of them since I onl...

ShinraCorp by Great Neighbour / Super Voisin
  • 2174 Views
  • 5 replies
  • 0 Bravos

iPhone 6 No Service

Hello everyone,I'm really not trying to beat a dead horse but I cannot find any answers anywhere on the forums to my issue. At 8pm I registered my new sim that came in the mail, paid for it and activated my account succesfuly. I was able to login and...

laith1195 by Good Citizen / Bon Citoyen
  • 3667 Views
  • 42 replies
  • 0 Bravos
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