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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25434 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36925 Views
  • 185 replies
  • 27 Bravos

@PM

Please help port my number from Fongo. Many thanks. 

Jw by Good Citizen / Bon Citoyen
  • 1350 Views
  • 10 replies
  • 0 Bravos

Regarding no service for over 30days

So why is it that I paid for 90days service and I can't make or receive phone calls at all. Please fix this problem or refund my money today this is infuriating and unacceptable I will never recommend this company to anyone

Amanda by Great Citizen / Super Citoyen
  • 2742 Views
  • 38 replies
  • 0 Bravos

Text addon

Hi,I just noticed that text addon is extremely expensive.30 days/provice wide talk/no text/no data,          $27When you add text to same plan, it jumps up to $37, $10 for text!?  

TK by Great Citizen / Super Citoyen
  • 642 Views
  • 4 replies
  • 0 Bravos

Lost phone

Hi PM community, I am new user in the community. I lost my phone, I disactived the account. I have to send an email to get a replacement SIM card but I don't know to who I have to write. May you please help me. Thanks

dIana90117 by Good Citizen / Bon Citoyen
  • 628 Views
  • 3 replies
  • 0 Bravos

Better Promotional for 12GB

If Public Mobile have a better promotional pricing on the 12GB / 90days, I'm sure I can get a lot of people on board. The 6GB just isn't cutting it for most people or worth their time to make a switch. 

thymaster by Great Citizen / Super Citoyen
  • 1730 Views
  • 16 replies
  • 1 Bravos

Can't send text messages !

hello i cant , send text messages for some reason , but i can receive them also my calls are working . PLEASE HELP ME ! 

Rixul12 by Good Citizen / Bon Citoyen
  • 1319 Views
  • 11 replies
  • 0 Bravos

Separate discussion and support boards

This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company. Would Public Mobile ...

Resolved! Please reactivate my account

I pay automatically 90 days at a time. I changed my plan approximately two weeks ago to take advantage of the new 6GB data over 90 days. My plan should have renewed today but it was deactivated instead. I now see an amount owing to Public Mobile of $...

Is it possible to port your number over after the fact???

Hi Everyone,I just set up two new public mobile account and they are working great, I chose a new number for the 1st one as the port wouldnt allow it to transfer but it worked for the 2nd number .. So my question is can i port over the number that fa...

Shawn82 by Great Neighbour / Super Voisin
  • 783 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile Global Text

Hi, I was wondering with the new PM update to do Globel Text instead of Canada Wide, what countries are included in Global Text?? Thanks

ShahzadGQ by Good Citizen / Bon Citoyen
  • 6292 Views
  • 29 replies
  • 0 Bravos

Resolved! text and voice only plan

hi would like to refer a friend, to Public mobile. comparing PM to chattr Chattr offering unlimited provincial talk  and 100 text for $25/month the best  I ca find with PM are:Province wide, No text =(76-6)/3= $23.33/monthProvince Wide global text = ...

mimmo by Retired Oracle / Oracle Retraité
  • 2145 Views
  • 7 replies
  • 0 Bravos

Tax exemption for Native Status Card Holders

I am asking this question for my mother, as it doesn't really apply to me. My mother is a Public Mobile customer who is set-up on autopay. She should be receiving her Native Status Card in the mail soon -- it was a long process to apply and get appro...

geogolem by Model Citizen / Citoyen Modèle
  • 5014 Views
  • 29 replies
  • 0 Bravos

Resolved! I want my money refunded

My cell phone has not been able to make local calls or recieve Any calls since July 7th please have my 148 dollars refunded I have lost work and many important calls. I recieved a new SIM card but am afraid to activate it as I have had no support fro...

Amanda by Great Citizen / Super Citoyen
  • 8056 Views
  • 80 replies
  • 0 Bravos

Resolved! Ordering more than one SIM Card

Hello , I was on the website today and decided to make the move to PM. When I went to order a SIM card for my wife and myself I noticed that I could only order one at a time. Is there a way to order two as opposed to ordering them one at a time? Your...

lhernandez by Great Neighbour / Super Voisin
  • 1754 Views
  • 5 replies
  • 0 Bravos

The weather affects reception?

Hi, Ottawa south here. The last 2 days with all the storms rolling through my service has been quite spotty around the Uplands/Hunt Club area. Is it just me, my device, or is this a common phenomenon?

rodjames by Great Citizen / Super Citoyen
  • 511 Views
  • 2 replies
  • 0 Bravos

Resolved! Long distance calling

Im with 40$ plan of provincial wide calling and 2gb data and was trying to call a friend who is having a number got from Montreal, Qubec which now transferd to Ontario. I only got a message that I have no active longdistance add on. Did anyone else h...

physiojibin by Good Citizen / Bon Citoyen
  • 2146 Views
  • 9 replies
  • 0 Bravos

Resolved! $90 Plan

Just wondering, my friends would like to join Public Mobile, but they want the $90 plan, is there anyway to sign up for them to that kind of plan now or is it too late? Thanks

kevindo27 by Good Citizen / Bon Citoyen
  • 3179 Views
  • 13 replies
  • 3 Bravos

Resolved! Plan Changes

Hi everyone,I'm a little confused at how the plan changes work. I signed up yesterday the the 90/days $120 package and I just realized that I didn't check off text. I'm trying to change it and it's saying that it will be more than $120 although there...

wmakayu by Great Neighbour / Super Voisin
  • 5225 Views
  • 33 replies
  • 0 Bravos

Changed phone number

I have been having ongoing issues with my PM phone since I joined July 1st.  I suspect he issues are all related to the 226 area code causing problems for PM but have not been advised to date.  Decided to change my phone number with PM before switchi...

cec69 by Good Citizen / Bon Citoyen
  • 884 Views
  • 5 replies
  • 0 Bravos

Resolved! Problem porting to PM from Telus

I attempted activating my PM sim card 6 hours ago, and it seemed to complete successfully. I got a couple emails afterward saying my accounts were activated successfully, but I'm still waiting for the port. I tried to log into self serve but it said ...

gfob by Good Citizen / Bon Citoyen
  • 2429 Views
  • 11 replies
  • 0 Bravos
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