[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Auto pay not so automatic
Every month my account gets suspended. I have auto pay. Why does it not take payment automatically?
Register account
Cant register account on public mobile site
Number transfer not working
Hello we are brand new to public mobile. I bought a Sim card and registered online with my old phone number but for some reason the number is assigned me is one digit off. This means that I have someone else's phone number and his name is Randy. Ho...
Temporary usage - for Skype conferencing
Further to my question regarding using as a hotspot. I have 3 relatives visiting this summer - they all do teaching online - 3 hours a day - they are only staying for a week. They use Skype or some similar conferencing system. Since they are all work...
US talk and text plan
After purchasing US talk and text how do I turn it on
Cannot send SMS
I changed my plan from $10 to $15. I can't receive and make calls as well as receive text messages but I cannot send text and my mobile data is not functioning and useless.
Charged twice
I have a question regarding my plan. Why is it that public mobile charged me twice with my plan?
Resolved! account Locked.
Hello Mods, the account i used to login is locked. We need to update the credit card as it failed. i can send the login via PM
Resolved! Receiving text overseas ?
Can you receive texts when outside of Canada + North America ?If not, then is there any add on for that to receive texts and calls when travelling overseas ? Add Info:- Interested in receiving calls+text on my default PM number.
Resolved! Is Internet sharing allowed - USB tethering + Mobile Hotspot ?
The major carriers have blocked that with SIM-Enabled feature limitations on prepaid plans.Does PM allow that or is it disabled ?
Call Forwarding while out of Canada
Hello, I had to travel out of Canada but couldn't activate the call Forwarding. How can that be done now? Any help will be highly appreciated.
“Change my plan now” not highlighted
I changed plan but can’t complete the transaction in my acct because when I click on “Change myplan now” it does not respond because it’s light grey ahowing so it’s not highlighted to accept my change.... what can I do?
Resolved! Looking for my referral credits?
Hi there!I recently signed up for PM using a friend's referral number. I paid in full for a month but don't see the $10 credit anywhere as advertised. Can someone help?
Can't find VPN for "iPhone 3G"
My iPhone 3G is compatible with the system, but I am unable to find VPN information. I assume this is why my iPhone is still not connected, even though my account is active?
Resolved! report my old provider account number to PM
I have activated my sim card,but i need to report my account number to PMI missed the call from PM,how can i report my account number to PM.I can't find PM's contact information
Locked out of self-serve
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?
Payment
How in the hell does a guy owe $36 on a pre paid service??? Like wtf. And no responses from any moderator. Also all my voicemail and texts (from public mobile) are in French. English is what I speak and write . Useless company I say
Trouble Porting Home VOIP to PM - in search for the SIM & Activation Form
Dear Community: After waiting patiently I finally received a text from PM system that I need to go to publicmobile.ca and Click Contact Us and complete the SIM & Activation online form. I have looked through all the pages on publicmobile.ca and canno...
Account lock
Hello i need help with my account. i dont remember the answer for my secret question. right now i am using a other account so my real account is [email protected] need a password reset please . thanks Edited by computergeek541: Please d...
Resolved! Receiving texts while roaming
Hi all, Im currently travelling in the US, but I did not update my plan to include US roaming. What happens to the texts that are sent to my phone from friends back in Canada while Im in the US? Will I receive them when I get back to Canada or are th...
New to PM
Hi. I just signed up with public mobile. Let see how it goes? cheers!
Resolved! New to PM - looking for advice!
Hey everyone! Just looking for some advice when it comes to posting on the community. I’ve been browsing the community for the past few days and looking at some of the questions and responses. Every time I want to respond, it seems like I’m just rep...
activation failed but phone was ported
Hi there, I've already sent this to the moderator team but want to post here in case I can get an answer sooner. I have tried to switch to Public Mobile since Friday (five days ago now) and at the mobile kiosk it failed to activate because of issues ...
Resolved! i have not received text messages for 3 days now
i have been able to send text messages, however have not received any for the past 3 days. please advise on how to rectify this issue. thank you
Resolved! Switching Plans
If a new promo comes out, do I have to wait till the end of my monthly term to switch?
Account closure
When I terminate my PM account, will I get a refund for the month I paid in advance?
My rewards did not apply correctly to the account
Hello,Can anyone in the billing can help me with the overcharge in April 11, 2019?In April 11, I was charged $40, instead of usual $36 per month... When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards d...
Payment
Just got public mobile. Why am I prepaying for month in advance?
Resolved! Huawei Mate 10 Pro
Does anyone know if you can use a Huawei Mate 10 Pro with Public Mobile. This model doesn't show up in the compatibility checker. See the attached screen capture. Thanks.
No Data
I've been on a $40, 5Gig data plan for a few months with no issue. Data stopped working today and I logged into my account and it says "You currently don't have any add ons on your account" under my data. Usually in this space it shows how muched u...
