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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24279 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35732 Views
  • 185 replies
  • 27 Bravos

Resolved! SMS over SIP?

I've had good luck in past calling with voip.ms SIP service (sort of like a industrial VoIP often used for offices and call centres) with the CSipSimple app and also the built-in Android support on the dialler. They don't support SMS except through t...

skomorokh by Great Neighbour / Super Voisin
  • 6713 Views
  • 23 replies
  • 0 Bravos

Blackberry Priv

Anyone see the absolutely bonkers pricing on this phone? $899 CAD for this thing?!?! For the specs this is hardly a $1000 phone when all is said and done. Dumped all my Blackberry stock this morning at a LOSS lol! Blackberry Priv Pre-Order I had high...

CoderAndrew by Great Citizen / Super Citoyen
  • 2825 Views
  • 14 replies
  • 0 Bravos

What is a reasonable time to be patient?

I understand that PM is in public beta. I also understand that there is no phone support provided to new subscribers. Once we have waited 48hrs for a responce from PM web support to our problems what is a reasonable time to wait for a resolution? PM ...

Kewil by Good Citizen / Bon Citoyen
  • 725 Views
  • 3 replies
  • 0 Bravos

Go train connectivity

I was wondering if other users are having data connectivity issues on the go train? I take the Milton Go from Union and I often find that it drops from lte to hspa+.  Problem is, sometimes even then the connection would be spotty and apps would lose ...

Solid by Good Citizen / Bon Citoyen
  • 1040 Views
  • 3 replies
  • 0 Bravos

Resolved! Infinix X509

I tried to recommend a friend from Nigeria to switch her Nigerian phone from Fido to PM b/c she was paying to much... I first tried my SIM in her phone in order to see if it would work and I called out no problem so we ordered a sim. Now I received t...

Alerts for new subscribers

Too many new users are bypassing vital (to their sanity) information when staring up with PM. So, on the Activation page the message: "Make sure your phone works on the Public Mobile network." needs to be in bold, and the message "This tool doesn't t...

Luddite by Oracle
  • 1607 Views
  • 7 replies
  • 3 Bravos

Resolved! (SUGGESTION) Contact us.

PM staff... I understand the point on the questions the site asks when you try to "Contact Us" however with all the small issues on the site, an "Other question" that skips straight to the email form would be great. I spent 10 minutes trying to find ...

ausername by Good Citizen / Bon Citoyen
  • 1581 Views
  • 4 replies
  • 3 Bravos

Autopay failed, multiple VISA cards won't work, Mastercard does.

Hello, I got a rude surprise a couple of days ago to find my autopay failed. So naturally, I read the forums here. Its been 2 days now with no response. So it seems like operating procedure is to post here. I normally use a Chase Canada Visa. This wo...

LuckyStar by Good Citizen / Bon Citoyen
  • 3748 Views
  • 31 replies
  • 0 Bravos

Resolved! Ordering Multiple SIM Cards

Hello All, I'm 'new in town' and apologize if this question has been posed before. I'm looking to order additional SIM cards for my wife and kids. Is this possible under a use single account? Does each individual have to create their own account to r...

anardelli by Good Citizen / Bon Citoyen
  • 3533 Views
  • 13 replies
  • 0 Bravos

Resolved! Voice Call Performance Discussion

Hi guys, As we know, PM is using Telus Network and some of us didn't have experience before. I just would like to open a discussion about voice call performance survey to help some new guys. I used Koodo (which is another Telus's children company) fo...

Bigmac by Model Citizen / Citoyen Modèle
  • 2474 Views
  • 17 replies
  • 0 Bravos

Resolved! Data plan performance

Hi, I wanted to know that how is 1GB plan performance? Is the speed good for browsing emails, youtube and facebook? ANy body have this plan please share your experince. thanks

zakhan78 by Great Citizen / Super Citoyen
  • 2468 Views
  • 7 replies
  • 0 Bravos

Useing Fongo With Data !!

Hey i am wondering if anyone is useing a Data only Plan on there phone With PM and useing this app called Fongo for there calls and Texts , How is your exsperiance useing it , If you got a 3 Month data plan you could Save A TON of money with fongo. Y...

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Porting number from chatr

I just port my number from chatr last night.my chatr sim card still works fine. I can call or use data from public mobile but I can't receive any call on public mobile because it goes to my chatr device. Now I have one number in two devices. What is ...

Shadi by Great Neighbour / Super Voisin
  • 7835 Views
  • 34 replies
  • 0 Bravos

pas de internet

j ai faite une paiment 3 mois pour pm et jai 1 gb data ms quand j allume mes cellulaire data pas d internet

amina02014 by Good Citizen / Bon Citoyen
  • 2243 Views
  • 13 replies
  • 0 Bravos

Resolved! Fido iPhone not working

I'm trying to get my SIM card to work in my iPhone 6. It's from Fido and I am getting a signal but when it goes to active nothing happens; it says that this Carrier is not accepted or whateverZ

margosince81 by Great Neighbour / Super Voisin
  • 2482 Views
  • 7 replies
  • 0 Bravos

Resolved! Not receiving incoming calls and text messages

Got a bit of a problem here. I just signed up 2 days ago and ported my number from Rogers. I called Rogers and they do not see any requests to port the number over. I just emailed PM support as well. I provided them with my Rogers account number as w...

jaigandhi5 by Good Citizen / Bon Citoyen
  • 3455 Views
  • 25 replies
  • 0 Bravos

Resolved! PM Free Cineplex Movie Ticket.....hoax?

i got a text message from "PM" tonight about receiving a free cineplex ticket because of the autopay scandal.  I just had to reply to the message with my email address  (which is odd).  But when i tried to reply, it was a non-canadian number and boun...

gosamburu by Good Citizen / Bon Citoyen
  • 3333 Views
  • 13 replies
  • 0 Bravos

Resolved! About to Activate

I would like to offer a member who would like to PM me their Phone number I will use them as my referral. Get some money off your bill. First PM I get with a number gets the referral. **Edit** I see the forums don't seem to have PM option. OK first r...

CoderAndrew by Great Citizen / Super Citoyen
  • 2554 Views
  • 17 replies
  • 1 Bravos

Unable to log into the account

Hi, whenever I try to log in to my account, I get a message saying that "Sorry, your login attempt was invalid". The PM rep that I messaged then reset my credentials, leaving me with a different password, but when I tried THAT one, it still gave me t...

JYZero by Great Neighbour / Super Voisin
  • 814 Views
  • 2 replies
  • 0 Bravos

Resolved! Account no longer exists. Please advise.

Hi, Yesterday I ported my PB number to a different service provider and now I no longer have access to my PB self-serve account.  It says login has been disabled.  Shortly after, I sent an email regarding this issue to PB through the Contact Us page ...

jawong by Great Neighbour / Super Voisin
  • 2210 Views
  • 10 replies
  • 0 Bravos

Unlocking a second-hand Telus/Koodo phone

I've read on this forum that PM will unlock your phone for $50, assuming your account is in good standing. But is that true for Telus/Koodo phones being used on PM? Specifically, I'm thinking of buying a second-hand iPhone from Orchard that is locked...

brr by Great Neighbour / Super Voisin
  • 8526 Views
  • 11 replies
  • 0 Bravos

Resolved! Regarding activation of new no.

I just activated my new no. When i try to activate new sim they decline my payment 6 time but when i call to my bank they told me PM already deduct the payment 6 times that means 300$. They did not activate my no neither activate my online account. W...

Kaveakash77 by Good Citizen / Bon Citoyen
  • 1517 Views
  • 4 replies
  • 0 Bravos

Resolved! Self Serve Usage History questions

Hi everyone, I have a couple of quesitons about the Usage History page in self-serve. First of all, is it not possible to filter it to show me only my calls, my texts, or my data, or all?  Parent company Telus breaks down their usage history by those...

srlawren by Retired Oracle / Oracle Retraité
  • 2141 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone number invalid or account already created

Hi There, I am new to Public Mobile and was looking to order a SIM card and create an account. However, I was told my Phone number was invalid or account already created. How do I go about creating an account? Thank you

Unit91 by Great Neighbour / Super Voisin
  • 2771 Views
  • 7 replies
  • 0 Bravos

Plan information

Since I'm considering changing my plan for the next 90 day session I'm just curious on what a few things mean. First when you chose international txt option will it allow me to send and receive global txt and pic messages? As I saw the 3 which mentio...

Dia by Great Citizen / Super Citoyen
  • 1326 Views
  • 4 replies
  • 0 Bravos

Resolved! Billing and plan change problems

A few days ago I changed my 30-day $52 plan to a 90-day $105 plan, effective on the next payment date (today). In self serve it showed that a plan change was requested, along with the new plan details. Unfortunately the plan change didn't happen, I'm...

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Cookin by Good Citizen / Bon Citoyen
  • 3987 Views
  • 12 replies
  • 1 Bravos

Resolved! keeping pics +

I have an older HTC phone ... and have just acquired an iPhone 5 to replace the HTC. I understand I will/need to switch the HTC's SIM card into the iPhone. The only "data" on the HTC phone I care about retaining and preserving is several pics (taken ...

catsdeadnow by Great Neighbour / Super Voisin
  • 1107 Views
  • 3 replies
  • 2 Bravos
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