[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't find VPN for "iPhone 3G"
My iPhone 3G is compatible with the system, but I am unable to find VPN information. I assume this is why my iPhone is still not connected, even though my account is active?
Resolved! report my old provider account number to PM
I have activated my sim card,but i need to report my account number to PMI missed the call from PM,how can i report my account number to PM.I can't find PM's contact information
Locked out of self-serve
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?
Payment
How in the hell does a guy owe $36 on a pre paid service??? Like wtf. And no responses from any moderator. Also all my voicemail and texts (from public mobile) are in French. English is what I speak and write . Useless company I say
Trouble Porting Home VOIP to PM - in search for the SIM & Activation Form
Dear Community: After waiting patiently I finally received a text from PM system that I need to go to publicmobile.ca and Click Contact Us and complete the SIM & Activation online form. I have looked through all the pages on publicmobile.ca and canno...
Account lock
Hello i need help with my account. i dont remember the answer for my secret question. right now i am using a other account so my real account is [email protected] need a password reset please . thanks Edited by computergeek541: Please d...
Resolved! Receiving texts while roaming
Hi all, Im currently travelling in the US, but I did not update my plan to include US roaming. What happens to the texts that are sent to my phone from friends back in Canada while Im in the US? Will I receive them when I get back to Canada or are th...
New to PM
Hi. I just signed up with public mobile. Let see how it goes? cheers!
Resolved! New to PM - looking for advice!
Hey everyone! Just looking for some advice when it comes to posting on the community. I’ve been browsing the community for the past few days and looking at some of the questions and responses. Every time I want to respond, it seems like I’m just rep...
activation failed but phone was ported
Hi there, I've already sent this to the moderator team but want to post here in case I can get an answer sooner. I have tried to switch to Public Mobile since Friday (five days ago now) and at the mobile kiosk it failed to activate because of issues ...
Resolved! i have not received text messages for 3 days now
i have been able to send text messages, however have not received any for the past 3 days. please advise on how to rectify this issue. thank you
Resolved! Switching Plans
If a new promo comes out, do I have to wait till the end of my monthly term to switch?
Account closure
When I terminate my PM account, will I get a refund for the month I paid in advance?
My rewards did not apply correctly to the account
Hello,Can anyone in the billing can help me with the overcharge in April 11, 2019?In April 11, I was charged $40, instead of usual $36 per month... When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards d...
Payment
Just got public mobile. Why am I prepaying for month in advance?
Resolved! Huawei Mate 10 Pro
Does anyone know if you can use a Huawei Mate 10 Pro with Public Mobile. This model doesn't show up in the compatibility checker. See the attached screen capture. Thanks.
No Data
I've been on a $40, 5Gig data plan for a few months with no issue. Data stopped working today and I logged into my account and it says "You currently don't have any add ons on your account" under my data. Usually in this space it shows how muched u...
No long distance package?
I've searched the forum for answers, and all I've seen is to power cycle the phone (remove sim, restart, replace sim etc) So when I make a phone call, sometimes it says that my plan does not have a long distance add on. But 5 minutes later when I ma...
Resolved! Prompt to purchase long distance add-on even for local dialing
I had a call interrupted with a voice message stating that my plan doesn't support long distance, and I should purchase an add-on. Now when I attempt to dial both local and long distance numbers, the prompt comes on saying that the call cannot be co...
no service
Hi, I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. It's searc...
Refer a friend
I need to know the phone numbers which used my phone number as referral.
Resolved! Using cell network as hotspot
I work from home. I often do training, which requires running a conferencing program, VIP and a training database. If I was to get the most expensive program, ($50.00 for 8GB of Data at 3G speed), could I use my phone as a hotspot as a replacement fo...
PUK number
I locked my sim and now my phone is extremely pointless... I’ve been waiting for days for them to answer and no one has yet. Should have a number to call.
Charged 5 times over 2 months
Began my plan in May, signed up at Wal-Mart but had 2 failed attempts due to errors in their systems. I've now been charged 3 times in May for full price and 2 times in June for smaller amounts (still totaling more than my bill). Any way to find out ...
why data info now show up in my account
I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?and one day I used 170M data but I hav...
Samsung Galaxy A70 Compatibility
I'm looking to get a new phone (Samsung Galaxy A70) but I just want to make sure if this phone is compatible with my SIM. Does anyone know if this phone works on PM? I've already checked this link https://www.publicmobile.ca/en/bc/get-started but it ...
I was charged for some BS by a koodo rep??
so a couple days ago I was at a koodo booth looking for new plans (I had not heard of public mobile) and the rep told me of a great new prepaid plan, (it was actually a public mobile plan but he did not tell me that). I said I liked it and he told m...
Add-on doesn't work
Hi. I would you like to help me.I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.I am using $25 plan. It includes:・500MB + 500MB at 3G Speed・Unlimited Canada-wide Talk・Unlimited International TextAfter I added th...
Resolved! Are Telus, Public Mobile and Koodo SIM's Interchangeable?
Since Telus, Public Mobile and Koodo are essentially the same company are their sim cards interchangeable?
Payment date
I believe this is a question to the admin, i recently payed my bill on May 4th. I have a 90 days billing period. I received a reminder text that my bill is due on June 20, which is not correct as it doesn’t line up to billing cycle. When I log in to ...
