I learned so much from this. I had my cell phone on my dads accounta and found out about public. I asked my dad if he would create an account for me and port my phone number over to public. He was having a rough day and his mind was on something else and requested a port of my moms number from another carrier. This caused a bit of a mess with both companies but it is fixable....here are the steps.
Step #1: you have to contact a moderator from public through this system in the community. It is a private email to the company. Explain your situation in detail with specific information (phone numbers / Serial numbers / Carriers) for each phone.
Step #2: Public must cancel a port request with the carrier specifying the phone number for which the port request was made
Step #2 Correctly request the port request from the correct company.
Step #3 Wait 30 minutes - 2 1/2 hours for the port to complete.
Step #4 Turn off and turn on your phone and the number should be correct.
It is a simple process but can be confusing. The Moderators may not fully know what is going on so they need detailed information to work with. Good luck.
