Payment Voucher Not Working

[Tmonteith]

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

[geopublic]

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@Tmonteith wrote:

No he did not and this has never happened before. I just went and bought a 20 dollar voucher from a different place and now it’s the same thing. I can’t wait 2-3 days for a response. Is there another solution?

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@Tmonteith 
Instant top-ups are the best way to pay in retail with the flexibility to top-up what you want between $10 to $100 and the simplicity of having it added right to your account without needing a PIN. Simply tell the cashier how much you want topped up and provide them with your phone number. Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details.

[popping]

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@Tmonteith wrote:

No he did not and this has never happened before. I just went and bought a 20 dollar voucher from a different place and now it’s the same thing. I can’t wait 2-3 days for a response. Is there another solution?

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You can trial the topup voucher from recharge.com online.  It charges service fee and provincial tax/GST.  I have not tried from this online service.  Members reported that their voucher works within half hour.

[Tmonteith]

No he did not and this has never happened before. I just went and bought a 20 dollar voucher from a different place and now it’s the same thing. I can’t wait 2-3 days for a response. Is there another solution?

[Tmonteith]

Yes I did, multiple times.

[popping]

@Tmonteith 

PM topup voucher is known to have 1 to 2 days delay after purchase.  Is your cashier said anything about waiting 24 hours before use?

While you are waiting, you can send a private message to moderator for help.  Moderator wait time is 2 - 3 days 

[RobertQc]

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@Tmonteith wrote:

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

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@Tmonteith 

Sorry you are having trouble, are you sure you entered the correct PIN number? It’s a 12 digit number. Not the serial number, no letters. You might see 2 different numbers on the receipt. Depending on where and when you purchased the voucher (such as canadian tire) it usually can take up to 24 hours for it to be active, I have heard of some cases where it takes 48 hours (shoppers drug mart) so in store voucher activations may be delayed. Keep trying every few hours at it may just end up working.

Other suggestions to try and submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article) by dialing 611 an entering the pin over your phone, also clearing your cache / browsing history / cookies / trying a different browser / private browsing or incognito. A while back I was reading a post from PM staff regarding the possibility of accounts getting accidentally flagged for possible fraud (by the system, no fault of yours) to where they are unable to add ANY VOUCHER even when it is currently active.

Recharge.com is usually activated within 15 minutes (But recently recharge.com jacked up their prices with fees), and was recommended if your service is currently suspended to speed up the process, but will only help with the voucher activation process, not if your account has been flagged. As stated by Alan_K here they are currently investigating the issue and do not have a solid answer of why this happens, only "possibilities" 

So in the meantime if you can’t get it working shoot off a message to the moderator team to look into it. Click this to send them a message For more information about contacting a moderator Click Here

[hairbag1]

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@Tmonteith wrote:

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

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It sometimes takes 24 hours before a store bought voucher gets activated by the store. If you just purchased it very recently, that could be the reason.

[RossN]

@Tmonteith DId you try to dial *611 if you have with no luck you can speak to a moderator  here

[RossN]

@Tmonteith DId you try to dial *611