payment made but balance shows 0

[Keiran25]

I recently activated my SIM card. I made the payment for my plan taxes included. The amount was withdrawn from my card but my balance shows $0 funds available.

[Keiran25]

Ok got it 🙃

[Triguy]

PM plans are prepaid so for your account activation there would be an initail payment (charge) to your credit card.

[geopublic]

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@Keiran25 wrote:

Does this mean that I have to pay another 45$ to be able to use my phone?

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@Keiran25  As long as your phone is working you can ignore the message. It will go back to normal once the renewal process completes.

[Keiran25]

Oh ok

Thank u

[Alex888]

@Keiran25 It just means that it's in the middle of processing your payment, your plan probably also still says Suspended or Expired, it's normal and should complete with no problems.

[Keiran25]

Does this mean that I have to pay another 45$ to be able to use my phone?

[geopublic]

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@Keiran25 wrote:

I recently activated my SIM card. I made the payment for my plan taxes included. The amount was withdrawn from my card but my balance shows $0 funds available.

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@Keiran25  That's normal because the amount was used to pay for your plan. If you login into selfserve and select your payment history the details should be displayed.