data is not working

[crazycolby]

My friend transfer to public mobile from freedom mobile yesterday, but the data is not working.

please help 

[Samianauman]

Rebooting usually helps. But also depend on what phone are you using also try your sim in other unlocked or telus koodo phone if data doesn't work on other phone then its not a hardware issue its more like a service issue if that's the case then send a msg to mod
Only if sim doesn't get you data working on other device

Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

[MoreYummy]

You dont need to reset phone to move to public mobile.

Make sure the phone call and text are working first, if they do work.  move on to delete all apn setting, and add the new one and reboot the phone.  

[Mana]

Try this
- turn off the phone
- remove the sim
- reinsert the sim
- power up the phone

Also check your APN settings carefully.

[wetcoaster]

What phone are they using? Have they tried with a different, unlocked phone?

Rebooting the phone often does the trick. There are also reports that some phones may need a factory reset for data to work.

If the data option isn't visible in their self-serve account (but the charge on their credit card is correct) they need help from a moderator. Information for contacting them is found in the knowledge base.

Good luck!

[ShawnC13 · Accepted solution]

@crazycolby, sorry to hear your friend is having some issues with data.  It has been noted that if people are coming from Freedom they may require a factory reset to access the PM network.  What phone does your friend have and have they verified the APN settings.  Here is a great site to check that your APN settings are correct https://apn-canada.gishan.net/