freedom mobile activation problems

[urbangod88]

Hi

I'm trying to sign up from freedom mobile, and I put my credit card info in and it did not go through.  The screen says to complete activation restart activation by visiting activate.publicmobile.ca and select different card or payment method.

But when I start restart the activation, the sim is invalid.

Please help.

Thanks

@Shazia_K@CS_Agent 

[urbangod88]

Thanks for the help, I will private message the mods.

[will13am · Accepted solution]

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@urbangod88 wrote:

Hi

I'm trying to sign up from freedom mobile, and I put my credit card info in and it did not go through.  The screen says to complete activation restart activation by visiting activate.publicmobile.ca and select different card or payment method.

But when I start restart the activation, the sim is invalid.

Please help.

Thanks

@Shazia_K@CS_Agent 

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Refer to the following links for information on private messaging and how to contact a moderator.  Tagging will only bring this thread to their attention.  They will still need to exchange information with you via private message.  Might as well message them before they ask you to do so.  Good luck.  Hope you enjoy the service.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[ShawnC13]

@urbangod88, you are better off to send them a private message as that is how your information needs to get passed to them any how.  So send them a message with your email, ohone number, and sim card number and they can look into the issue for you.