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rpaugh01 · 11-26-2018

Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...

rpaugh01 · 11-26-2018

Hi thanks for the response. I mentioned earlier, I don't have any options to speak to a person when I dial *611. I try hitting zero to speak to someone and I only get an automated response saying I hit the wrong entry.

rpaugh01 · 11-26-2018

Thanks for the advice. Unfortunately when I call *611 there are only automated options none of which involve speaking to an actual person or changing my plan. I tried dialing 0 and the automated system just tells me I hit the wrong number lol

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