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thefool · 10-23-2017

Hi folks, I just sent the below message to the Moderator Team but I haven't had a response and I'm not sure if there is anything else I can do. I currently don't have service and my credit card on file is active. Why didn't autopay automatically char...

thefool · 07-25-2017

Good day, Our plan expiry date was July 24, 2017 and we were setup for autopay when we signed up as required by our plan:This plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial TalkJuly 24th (yesterday)...

thefool · 10-23-2017

Thanks folks, I have gone ahead and processed this manually since I still have had no response from the @CS_Agent whatsoever. I appreciate the support from all of you, my service is now back on. @CS_Agent why does this keep happening to so many peopl...

thefool · 10-23-2017

Thanks @Luddite that is exactly what happened last time, but this time it shows suspended and the service is not working. I'm still waiting to hear back from @CS_Agent but if I don't shortly I'll probably just go ahead and do it manually so I can act...

thefool · 10-23-2017

How long does it usually take the Moderator Team to respond? It's been an hour and I've been without service all morning. How do we escalate?

thefool · 07-25-2017

Thank you for the response @computergeek541 That is interesting, and somewhat alarming when you go in the dashboard and see the 'account suspended' in red letters! However, as you mentioned it looks like the service does still work. We didn't have en...

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Urgent: Your account has been suspended

Autopay did not work on plan expiry date, payment made manually - Account Suspended - please help!

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Re: Urgent: Your account has been suspended

Re: Urgent: Your account has been suspended

Re: Autopay did not work on plan expiry date, payment made manually - Account Suspended - please hel