Changed plan but the data, texting or calling does not work

[GeorgiaJack]

I had my plan changed manually yesterday by a moderator. It shows on my account the plan is active but the data, texting or calling does not work. I tried restarting my phone and checked that data roaming is on. Any ideas what could be wrong?

[CS_Agent]

Hi @GeorgiaJack,

We've responded to your private message. Please check your inbox!

Cheers,

Syed

[Luddite]

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@GeorgiaJack wrote:

 Yes, old plan had data, new plan has data.

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Different day, same drill unfortunately. 

If rebooting your phone does not help, click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data).

[GeorgiaJack]

 Yes, old plan had data, new plan has data.

[srlawren]

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@GeorgiaJack wrote:

Yes it was. 

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@GeorgiaJack did your previous plan include data?

Also:  data roaming does not need to be on (unless you plan to travel to the USA with a US Roaming data add-on).  

[will13am]

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@GeorgiaJack wrote:

Yes it was. 

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If the moderators seemingly broke everything during the plan change you might need to contact them again and explain what happened.  Hopefully they will fix whatever is wrong quickly.

[GeorgiaJack]

Yes it was. 

[will13am]

Was everything working prior to the plan change?