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AW4ever · 2 hours ago

I can not merge the two parties I am calling in a conference call like I used to. This happens after I changed my plan

slusagm · 2 hours ago

not all model of phones can do Conference call (although most do)

and you did this?

Once you’re on the call, tap the Add Call option (the ‘+’ icon)
The other person on the line will be put on hold while you add the second person. You can add the new party by selecting a contact or by entering a number manually
When the new party answers, tap the Merge icon to connect all three people on the call

hTideGnow · 2 hours ago

if it works before but not now, start with a Reboot and then Reset Network settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

can't merge calls during a conference call