can't merge calls during a conference call

[AW4ever]

I can not merge the two parties I am calling in a conference call like I used to.  This happens after I changed my plan

[slusagm]

not all model of phones can do Conference call (although most do)

and you did this?

1. Once you’re on the call, tap the Add Call option (the ‘+’ icon)
2. The other person on the line will be put on hold while you add the second person. You can add the new party by selecting a contact or by entering a number manually
3. When the new party answers, tap the Merge icon to connect all three people on the call

[hTideGnow]

HI @AW4ever 

if it works before but not now, start with a Reboot and then Reset Network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage