Can't get texts or calls

[GES]

I just switched to PM. I brought my old # with me. I can't receive texts or calls. I can't send texts

[Neil11]

contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

you cannot send texts, but can you make calls? does data work?  If neither, than it is not problem with the port but problem with the activation.  You need PM to help, and you need to message them (since you probably cannot login My Account and open Chatbot ticket).   Message PM here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@GES 

did you download the free Public Mobile app to activate your new accou8nt, as required.

Did you reply YES to port request ?