09-08-2018 02:21 PM - edited 01-05-2022 01:42 AM
My data did not work last month, kept on saying under multiple choice it was either suspended or run out or.
Also, I just added credit to my account and it automatically rolled over the same plan from last month, it did not ask what I wanted to do, I need this reversed please and I want to change to a custom plan.
Also, as my data did not work last month, I am sure you can see this, could I get it refunded, and put onto my current months plan please, I went back to london drugs and all they said was reboot your phone etc, I even bought a new phone ( I needed a new one anyway)
I hope you can help
Cheers
Tim
09-08-2018 06:33 PM
@dougie1973, it is possible your data wasn't working because the APN settings on your phone was not set up. Please check against the information on this site.
09-08-2018 02:36 PM
@dougie1973 Once an account is suspended you (yourself) cannot reactivate on a different plan. You can only renew the existing plan. However, the moderators CAN change a plan that is suspended. Since you also need to ask about your data for last month, at the same time ask the moderators about changing your current plan. If it is early in the cycle, you should be able to only pay the difference (or get a credit for the difference). Contact the moderators as indicated in @RobertQc 's post.
09-08-2018 02:22 PM - edited 09-08-2018 02:24 PM
@dougie1973 wrote:
My data did not work last month, kept on saying under multiple choice it was either suspended or run out or.
Also, I just added credit to my account and it automatically rolled over the same plan from last month, it did not ask what I wanted to do, I need this reversed please and I want to change to a custom plan.
Also, as my data did not work last month, I am sure you can see this, could I get it refunded, and put onto my current months plan please, I went back to london drugs and all they said was reboot your phone etc, I even bought a new phone ( I needed a new one anyway)
I hope you can help
Cheers
Tim
Sorry you are having trouble 😞 usually as this is a prepaid service its unlikley you will get a refund but you can try, in this case it sounds like you deserve it and it was a mistake so maybe they will be nice to you 🙂
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