@Karen596 wrote:
Hi there,
I can not connect to the network. Tried everything that was suggested. Could it be a falty
sim card?
Hi,
There are numerous things that maybe wrong or need changing. If you could possibly give us more information than it is possible that we, the community maybe able to help.
When you say cannot connect, is it everything, calls, text and data?
Did it ever work?
Was this during initial setup?
Is your phone unlocked?
Any information you can give will increase the odds of the community being able to assist you.
Here is the contact for the Mods but I seriously recommend letting the community try and help first.
To get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with your account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
Some good posts/reads:
Search PM GUIDE to find some great posts and answers to many common questions
