@krazykiwi wrote:
@tiandao wrote:
Hello,
I am trying to port-in a few lines that my family has with Freedom. I first tried to get my mother's number in. Everything looked good (I provided the account name, number, pin, and phone number) on the registration page. Low and behold.... nothing.
The new line does not work. The old line is till active. So obviously the port got stuck. I tried going into the self-serve and porting in the number again, but of-course, the number is not available. Probably frozen in limbo. So I contacted @CS_Agent to resolve my issues.
But what am I here asking? Well, with three more number to port-in, I don't want to be stuck in a queue again. So:
What is the best way to port in numbers from Freedom without getting it stuck?
I am navigating old threads, and there is a slew of information and tips; enter less info, enter more info; open line then port; don't open line, but port immediately; use this browser and not that one.... etc.
Is there a simple, nearly foolproof method of porting in Freedom numbers?
THANKS!!!
I always recommend setting up the account first and once everything is working, callls in/out, text in/out and data if you have it then go to self serve and port. This way you can use the old sim card until the port is complete.
I don't necessarily disagre with you. However, whether or not you port during activation or at a later time doesn't change that you can continue to use your old carrier's sim card until the port is complete. The time to choose to port your phone number does not change that one bit.
When you port is at the time of activation, that still holds true. The old carrier's sim card is always supposed to keep working until a number port is complete to the new carrier. If something strange happens during the porting process, you can still be left without incoming service (even at the old carrier), even if you wait to do the phone number port.
Now, as for doing the port during activation, the reason that this can cause problems would be if the account never gets activated properly, but Public Mobile still somehow manages to send the port request. What then happens is that your number gets ported over to Public even though your service was never activated properly. That error, which does happen, I would say is just as likely whether or not you are poritng in a phone number.
There have been a bunch of cases that I've read about Public Mobile not properly provisioning a phone number even after the old carrier has released the phone number. When that happens, a customer is left without any incoming service, whether it's from porting during activation or after activation.
Public Mobile is never going to give us any pure number about the sucess and/or failure rate of number portability requests. The truth is we're all guessing when it comes to this and when the best time is to do the port. For all we know, porting over using self-serve at a later time may introduce a whole new setting of possilbe number portability glitches.
