Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used my credit card and saved it to my plan for auto pay so it's saved on my account. I went to go purchase an add on and it won't accept it saying it's not valid. I'm worried that it will do this when auto pay comes up as well as not being able to...
Hi, I just activated my sim card, and transferring my number from freedom mobile, i can receive text, make phone call, and use internet, but can not receive calls (it goes right to voice mail), and I only get 1 or 2 bars signal at home( I have full s...
Last cycle I had to add on 200mB of data because I didn't quite make it. I didn't think about the add on rolling over. I got a text 6 weeks in to my cycle that I was 75% done my 12gb of data which I was thinking - what the heck I've been mostly on wi...
Hello, I have refered a friend and everything was well for months but recently I received a text from PM saying a friends account was inactive and the rewards will be less on the next payment. My friend just forgot to apply funds for a day but is no...
Hello,I just tried to make my first call with my LG Moto G (3rd generation; Single Sim; not locked) today after having activated my Public Mobile Sim end of last week. Data is working fine (full LTE-connectivity) and SMS is working too. Unfortunately...
I am out of country currently with no service. I expected this and have no problem with it. However, when people call my phone number, they get an error "6UC3" or "6UC1" or similar telling them that my number is not in service. Any other provider I ...
Last time I was billed in January I was charged $127 and on my most recent bill, I was charged $141. Can I have further clarification on this matter? I receive a $6 loyalty discount and a $6 auto pay discount. If i remeber correctly my 3 month plan c...
I have been able to do it in the past. It has only started within the past few weeks that I cannot recieve or send group MMS messages while on my PM data. It works normally when I am on wifi or use my second SIMs data (I have two sim slots in my phon...
My plan renews tomorrow, im trying to change it but i keep getting a message saying "sorry we are having problems with this page, please try again later" or something to that affect. Ive sent an email, but as my plan renews tomorrow im really hoping...
I have a friend who just recently signed up with PM, he tried to make a call today from a nearby town and got an automated "do not have long distance" type message...he was still calling with the province though. Any ideas why he got this message?
My Account was blocked today, for what was intialed told to me by one customer service agent as suspicious behaviour. Followed up by another customer service agent who said my account had a charge back. Which is funny because I paid for my service ...
Totally unrelated to anything,But across the street (in a plazza) from an apartment building im moving to at the end of a month, had a public mobile store ( I saw a PM sign in the plazza directory sign). Pretty interesting aha.
Hi, I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.
Please put the list of the 18 countries up in the Plan I formation page. I have paid for an add-on, that is now useless to the country I am wishing to call, had I know the 18 countries up front, I would not have purchased the add-on since I am specif...
Hi All, I've been a member since last year Very happy with my service!! So much so that I recommended my cousin move from Bell to PM. Because she needs assistance, I helped her port the number and set up her account last night at approx 7:15-7:30pm...
, i dont know y i cant login anymore can you please help thank you!
I was wondering how do we know what our community rankling is? Are we in the 50% in month 1 for example in a 90 day plan? Is there a way to check????
Hi,i did a factory reset on my S5 but i didn't take out my Sim card.Iam unable to get it get much further than the welcome page and no internet connection.Has anyone any idea's ?Do i need to re-activate the sim card?I signed into my a/c on my desktop...
Hi, since I won't be in Canada for half a year starting May 2017 and wonder if my account can be suspended temporarily? My plan has not yet expired and it will be available for another month or so. Can the unused balance be extended to 6 months later...
As the title says I would like to have some of your recommendations on some texting apps that can replace Hangout. The one that comes with android isn't really that good to me and I just don't like it . Hangout started notifications that they will st...
Hello, if I have a 90 plan and I elect to use Autopay, do I get $6.00 off when the money is taken from my account, or is that not phrased properly on the website?
Help!!!!!!!! @moderatorname Can you please please get my number back. I changed it by accident.
Help!! @moderatorname I changed my phone number by accident. Is there any way to get it back? I did it last night.Thanks
Hi, Just a couple of weeks ago, I successfully put $20 on my account and purchased the US Roaming package. However, tonight, I have tried to do the same thing but have been told that there's something wrong with my credit card. The first several tim...
Hi guys, i just have this question when i saw my credit card bill. I activated my account, chose my plan and made the payment for the next 3 months on April 2. I also set up the auto payment on my credit card. unfortunately I realised I chose the wro...
Hi I recharged my number with 3 choice package with Canada and US unlimited, global texting, 4GB of data and 30 days yesterday. And after recharging in the account its showing its active but I am not able to call I am not getting any call nor my data...
Do I lose my phone number if my account is inactive for couple of months? My current plan ends in two days. I'm going to be out of country for couple of months. I want to renew my plan after I come back. Can I keep my phone number when I come back?
Hello,I would like to reset ONE of my log-ins for my self-serve account. PLEASE NOTICE THAT I HAVE THREE ACCOUNTS, HOWEVER I DO HAVE ACCESS TO ONLY ONE OF THEM. Please let me know how you can help me.Thank you.
I just started with Public Mobile, and just realized, two months into my first 90 days, that I hadn't purchased enough data. I went to choose a new plan with more data, and was then given two options:1- "top up your account"2- "change on your next re...
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