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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto pay

Why when i cancelled autopay was my credit card still chargedWant to change my plan to just unlimited call and text

Resolved! Cannot Activate New Sim Card

Hi everyone, I tried to activate my new SIM card tonight 4 times, but everytime I entered my credit card information, the next page just brought me to a "Generic Error" page. I just tried to activate a new account again, and this time, when I type ...

Sim card not working in my phone

i have a asus zenfone max plus i just got a couple weeks ago and i have been on public mobile since i got the phone now the phone updated to android 8.1 from 7 now i have no connection at all and if i put the public mobile sim card in my android 7 ph...

No service

Hey all! I have no service! It was fine all day even when the power outages but then stopped working! anyone else have this issue?

Payment voucher not working

I bought a payment voucher today, and when I try to put it on my account it will not add it and gives an error.

Help?

So I am new and am wondering how I can get vouchers for a plan that is 40$ a month from recharge this is my first phone service and I don’t fully understand how it works

Number port failed

I ported my number 2 weeks ago and it failed, it was working for 2 weeks and stopped

Resolved! Will a bmo debut card pay for the plans?

Well as the caption states I’m wondering how to pay for my plan as I don’t own a credit card just my bmo debit card

Can't activate sim by porting the number

Hi, I'm trying to activate a new simcard for my father and port his landline number from Bell over to Public Mobile. When I get to the 2nd step of checking whether it's eligible, it seems to be fine and bring up a form stating "Wireline transfer Numb...

Resolved! Change Phone Number Help

I just switched to Public Mobile. I registered and changed the phone number to my old Virgin phone number. I can call out and it works with the new number, but if someone tries to call me it goes to Virgin Mobile saying it goes straight to voicemail....

Resolved! Not possible to accept US credit card?

Hello, I would like to pay using a US credit card. It keeps being declined...Is this not possible? Does it have to be a Canadian credit card only? (This makes it difficult for me, because I am visiting from the US only for a year or so, and I don...

Resolved! can't hear or talk

Good day. I have a Samsung Galaxy S4 on the basic talk and text plan. Activated the SIM yesterday and all went well. The phone appeared to work in all regards until, whoops, I tried to make a call. It dialed perfectly from my contacts but when my sp...

Publicmobile SIM not arrived yet

hello there I have ordered a sim card online on Nov 12. So far I didn't receive it.Order 151306

Unable to login self serve account

I recently set up three new accounts, two of them I am able to login but the third I am not...something maybe went wrong with my setup? The phone works great, but would,like to be able to login in case I need to make changes etc. Any ideas? @CS_Agent...

Interesting Encounter at Walmart

I went to our local Walmart to buy a sim card. The salesperson said yes. She asked me if I wanted to activate it and I said no. After the purchase, I mentioned that lots of people are having difficulty buying a sim at Walmart without activation. ...

Missing free month offer

activated october 29th, free month offer not added to my account

Resolved! Auto pay

I am brand new as of last night, i set up auto pay then hit pay as well, so i have that credit and today i see they put the $25 bonus on the account. So on next bill will they take from my credit?

HAVENT RECIEVED SIM CARDS

I ordered 2 sim cards on october 22,2018. I have yet to recieve them in the mail. I am from SESaskatchewan. Dont know what I am supposed to do as there is no phone number to contact a human.

overpayment

my monthly fee was withdrawn from one account and an addtional $10.71 was withdrawn fromthe other account. please look inti this

I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

I cant seem to port out of public mobile to Rogers - I have given the account number and no luck how else can i get this done

Resolved! Failed Port, looking for advice.

Attempted to port in from Fido. 1st attempt, used a new PM SIM card, Fido number was eligible to port in. Entered all info plus payment, but did not reach confirmation page (generic error). Returned 1st SIM card to store. 2nd attempt, advised to use ...

How the credit my bill when changing a phone plan mid cycle.

Can someone explain to me how billing works when I already paid in advance for a 3 month term of 81$ through my old cell plan thru PM on Nov 12th, so it's good til Feb. Its Nov.29th and I decided to change it to a monthly 25$ plan. They ended up ch...

Resolved! How to disable Voicemail?

Hello, Does anyone know how to completely disable voicemail? I don't want callers to be able to leave a voice message.The ideal situation would be if I could play a greeting, but then NOT allow caller to leave voicemail... something like this:"Hel...

Possible to subscribe to Announcements?

Hello,Is it possible to subscribe to the Announcements forum, so I automatically know when there is news (maintenance/problems/specials/whatever) from Public Mobile? Otherwise, is there a mailing list or something else I should know about?Thanks!

London drugs 22$ bonus voucher

Just got this in me email. Not sure full details. Not a hot compared to current online offers. But for some might be ok.

fail to activate sim card

i have activated sim card online this early morning, but still the sim card cannot work. I tiried in my friend's phone, he is public moblie user too. Still not find the sim card. But from my online account, the monthly fee has been charged. Is there ...

Resolved! Force stop / close app on Iphone 6S

I was given an Iphone (I hate it) but can't figure out how to actually stop a process from running. On andriod you would go into applications, click the app and hit "Force Stop" and it would actually kill the process. On the iphone, I double click th...

No network connection - Insert SIM card message but it is inserted and worked before

Hi folks,Just joined public and set up without problems (about two weeks ago). Was able to send texts. Went to Halifax from NB over the weekend and started getting the following message:- "No network connection. No signal found for mobile networks." ...

Resolved! Can't access voice mail

Both my wife's and my phone we cannot access voice mail. A message comes on saying "2UT2. All circuits are busy. Please try again later." Anyone else have this problem? I know it's not a phone issue.

Cannot access voicemail

Hey there. I'm having trouble accessing my voicemail this morning. When I call to check my messages, it says "D1/2 All circuits are busy". If I attempt to leave a message, I get the same message. Can someone help me look into this?Thanks!

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