Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just pay my due and I still have no service n online it didn't even show the payment that I make but when I call 611 i can clearly hear my balance I've been with public for over a year now I never really have a problem with the company well can som...
I'm wondering how I get my old number back. I had started the sign up process with PM about a month ago, and backed out. This morning, my number was ported over to PM, so I finished the sign up, but had to pick a new number. I'd like to have my old...
I have already tired to Private message @Shazia_K@Mary_M@Caroline_D@Cassandradc1 mods and use the Contact Us link at the bottom of the page. It's been a couple of weeks now, (porting not completed on 22nd of November, and i got ticket on 22nd of Nov...
We have new Mods that has been added to the community. I see a @Parady_i, @Amanda_C, @Cassandradc1 and @Tony_T. Thanks for joining and you guys have lots of work ahead of you. Im sure everyone is very busy. This extra help is much appreciated and ne...
Hi Guys,I created an account with a new SIM card that I already had, about 2 weeks ago, hoping to get in on the $40pm plan with 12GB data (3 mos) but was not able to. I had posted all the info incl my phone # to be ported. But, as I could not get the...
I recently signed up with Public Mobile, like many of you, during the last fall promotion. Unfortunately my experience in dealing with Public mobile has been less than stellar. I was unable to completely switch over services from my previous provider...
1) Go into Self-Serve or Dial *611 from your handset( Exclaimer: To purchase an Add-On from *611 U must have a Credit Card Registered so as to allow transaction OR Available Credit in Self-Serve) When U log into your Self-Serve Portal, look for the A...
I went through the sim activation and number port process on November 24th and received an error message. I contacted support the same day and heard nothing back. The port went through today and so I no longer have service with chatr but I also have ...
Greetings, My initial plan is about to expire and I signed up for the fall promo before the end of the period which should take affect on my account. The problem is that I changed the original one from my fathers email to my email just before hand. ...
After 15 days, my number is now transferred to public mobile and now nothing is working on my mobile, no calls / no text / no data. I am contractor, right now loosing all the calls from my clients since morning. Can you fix this now or do i have to ...
Hello, I switched to the promo plan about a month ago which took effect on the 27th. I had some service until Tuesday until it stopped completely. I didn't notice right away as my text showed as sent and I didn't need to make any calls. My account is...
I was thinking of switching over to Public Mobile and started a port request/sim card activation, however I did not complete the sim activation. Is it possible to reverse the port back to Fido? Or if I continue on with my activation, where is my phon...
After over a week, my PM account has finally been activated- that is my old Rogers SIM card doesn't work any more and I can log in to self serve. However, whenever I try to make a call, I hear a message that "I don't have long distance activated and ...
Amount Owing:$135.60Payment Method:Sorry, we are unable to verify your card at this time. Please ensure your carddetails are entered correctly and try again. If you continue to experienceproblems, contact your card provider for more information.i hav...
Hi Guys, I'm a bit confused after my 12 gig of data are gone within the 10 days after activation. Could someone look into that for me please? I have sent a private message and I haven't got any answer from the moderators.
Hey Everyone,I ported in last week and signed up on the unlimited provincial, global text, and 6 gb data and am just waiting for my plan to be changed to the promo they were offering.In the meantime I was wondering if this plan includes call forwardi...
I was in the process of filling out all the porting number forms over... but never finalized it... never picked a plan... and just quit the process... now this morning... my number is dead... i don't have an account with PM... wtf? i need someone fro...
Hey, I started online activation of Public Mobile like three weeks ago with number transfer from Fido. I'm 100% sure that I've NEVER finished the whole form and today my number was transfered and I can't use it. How is this possible? What should I do...
My number go ported after 12 days of waiting, just like mods promised, but now I can't make or receive calls, no SMS, no data, no "my account"I was OK with waiting before because at least my phone worked, but now... Does anybody have experience, how ...
Hi Mods, Can't seem to get Call Forwarding working on my number after my port over - help? I've tried the settings on my Android phone and receive a Sim card error. I've tried the *21*XXX# command and I get a network error. Help please, I really nee...
I signed up my wife on promo plan on Nov 17. I submitted requestson to port her number from Koodo Prepaid on Nov 17 by creating a Ticket from Get Help, PMing the Mods and creating a post. Her number was successfully ported by Shazia_K on Nov 25.I di...
I ported my number in and everything works fine except for my voicemail. Every time I try to access my voicemail it says "call failed". PLEASE HELP!
Hi... don't mean to add more to the overall anxiety here... Fido will renew my number for another month next week... I submitted my request on Nov/19, request number #5364-6669. Sent PM-s too. Mods, can you please handle this before the renewal kicks...
This has been the second time with auto pay not working. I have been without service for 2 days saying my account is suspended. I made sure there was the right amount for payment on account it says it was used however it still does not work. Not happ...
Hello, I have had an issue with porting and access to Public Mobile's network for about two weeks now. The details are outlined in a thread I made a while back: http://productioncommunity.publicmobile.ca/t5/Discussions/Activation-Problem/m-p/108890/h...
When I first signed up for Public Mobile, I wasn't able to set it up with AMEX. As a result, I had to prepay with my Mastercard. It was only after I created my account with Public Mobile that I was able to change the method of payment for the auto re...
Hello All, I just wanted to say thank you to @Shazia_K for solving my problem after 15 days without support. She have resolved my issue by changing my plan to the $120/12gb/90 days and resetting my billing cycle and porting my number from TELUS witho...
Having no voice services since service upgrade with no clear line of sight on how you will fix these problems makes me think that this type of service is definitely not for me. I will rather prefer to pay a premium for a reliable service than to p...
I signed up on Nov 18th and had problem registering and porting to TelusI've sent support and mods all messages About a week and half ago @Saray_O attempted to help me and said everything should be good in 24-48 hours @Saray_O is not responding to my...
Hi Community Members, I'm new to Public Mobile and went through all the necessary step in activating my new account. However, I don't have full service, i.e. I can send out text and make outgoing calls, but cannot receive texts or calls. I've read th...
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