Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a 62$ plan... I was a day or two late paying... But paid in full with a $25 card and $40 voucher card coming to a total of $66 on my phone and what was left. I got a text saying my payment was successfully made but I still couldn't use my phon...
I messaged the Mod's yesterday for a reset. Still no response. Looks like my auto renewal thru my CCD didnt go thru. How do I get the Mod's attention to get my account reset??? Thanks
I'm very upset right now.I used the data from my data plan like I usually do and even though it's extremely expensive, I end up purchasing more data @ $30+ tax for 1 GB.I don't usually have any issues but at approximately 5:10am I spent $32.99 for...
Hello there, I have recently made the decision to transfer my number from freedom mobile plan to public mobile plan. However, with that decision, several issues raised. First off, since my cellphone was first bought from a freedom mobile store, it r...
Im faced with a situation where I happened to lose my credit card and had to cancel it right before the payment date of my monthly plan. Its cancelled but Public Mobile is still attempting to charge my credit card that is cancelled. They suspended my...
I just joined Public and got a SIM card that I put in an old phone that I had at home, an HTC One S (from 2012 perhaps). Once my number was ported over, everything looked like it was working well, but only for about 5-10 minutes. After that, I got a ...
Hello everyone, I was just wondering something and would like to clarify it. Are awards you recieved from previous months added on to the current plan renewal? For example if I earned $2 last month and $2 this month, would the renewal cost for a $60 ...
I recently had a data only plan but then I kept getting these messages from 611 saying "You have been sent a text but you need to have texting to retrieve it" so I got a plan with data but how do I retrieve the texts now??
Hi, i'm thinking of signing up with Public mobile. I have a few questions.-If I want us data roaming for a weekend trip, can i add it on as a one time deal and how do I make sure i don't get charged every month?-If i'm with Public Mobile for a few m...
Hi, My data was working last month and my monthly reset is today. My plan is paid for the month but I'm not able to connect to the internet with my data. The 4g icon animates and shows it's working but nothing is coming through. Thanks
I have just transfered an number from an old provder and old phone into a spare phone I got from a family member. I have gone through the set up on the PM website, it says all is OK. When I boot up the phone it asks for a 'network unlock PIN'. The PI...
Just tried to activate my new account and it said oops, something went wrong. so I tried again and now it says I have an invalid sim card?
I do not have long distance on my plan and i do not call long distance ....but i do live close to the boarder of Ns and Nb...when i call a local number im getting a message that says call cannot be completed because i do not have an active long dista...
quand s'essai de téléphoné j'ai une inscription qui apparai non enregistré au réseau je ne peu plus faire d'appel ni en recevoir et c'est pariel pour les sms j'ai fait plusieur fois la recherche dans le réseau mobiles sur mon cell et cela ne foncti...
Hi. Have new plan with Public Mobile. Landline was ported and active as of today on my cell phone. My voicemail is set up and active but isn’t kicking in when someone calls. The phone just continues to ring endlessly on their end. I did change the l...
I referred my mother to PM approx 4 months ago and I have been getting $1 reward every 30 days. However, due to a recent glitch in PM system (based on what I read in the forum), my mother's account got deactivated due to insufficient payment even th...
I was messing around in the plan builder last night, and noticed that if you wanted the 8 gig, Canada USA calling, with international text - it's 50$. If you wanted the same, only without text, it's 75$. Went through a few of the other plans, with si...
Hello All, New customer here, I reviced my new Sim on Monday, I compleated the whole account activation and ported my phone number from Telus to PM, everything worked right upto the point when I paid, I then recieved a error message with my payment t...
Tried to login but got the following message: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. Please help.
The full story:Had a talk and text 3 month plan at 75 everything was great it was set to change to a one month that didnt take ... so my phone was off due to lack of payment I had over 40 balance so made the change later in the month when noticing th...
I'm still having auto-pay issues same as other users have been experiencing today. It seems the auto-pay function is up and running again for others however I'm still not able to make a payment on my account and my service is still deactivated. I've...
I wanna pay my phone fee
Quick question: Adding a US Talk & Text addon1) I speculate that Data will not work (be blocked) even if some apps using data might be open in the background (e.i. Messenger) ?
I purchaced two add-ons - one for roaming calls and text and another for data, and my roaming is not working. Can I get some support from PM. I am in the US now and need to have access to roaming asap. Thanks!g.
I have a $6 loyalty credit according to my rewards page under my account: However, I just realized that for the past year (I can only view payment history up to a year) that I have not been recieving the full amount for this. I've only been receivin...
I have auto pay set up, I have sufficient funds, I tried a different card that also has sufficient funds.
In trying to log in to update my credit card info (expiry change), I got locked out my account. The password reset is not working. Please help!
Hi have a couple of questions:Going to the US this week and planning to purchase a US Talk, Text & Data Bundle... 1) I understand that it's unlimited texting -- but does that include texting pics ?2) I understand that it's unlimited Talk -- Will I be...
On the site it says "We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611." When calling there is no option to chang...
My plan disappeared online! I think i'm going to panic. First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.When I logged in, I realized my plan is gone! (so are my other fami...
