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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29389 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41015 Views
  • 186 replies
  • 29 Bravos

Help

No mod has repliedHow can I get my problem fixed?

nadizich by Great Neighbour / Super Voisin
  • 768 Views
  • 4 replies
  • 0 Bravos

Double charged

Hi I just changed my plan from text only to talk and text , my plan is up today when I made the change they charged me for my old plan plus my new plan, how can I get this southed out ?

shawnpapan by Good Citizen / Bon Citoyen
  • 361 Views
  • 1 replies
  • 0 Bravos

Why PM moving backward ?

 The promise of 5G technology starts with ultra-fast connections up to 40 times quicker than 4G, but a more subtle benefit is the concept’s signal prioritization that would give a message warning a self driving car of an impending collision, for exam...

Wonder_why by Town Hero / Héro de la Ville
  • 1608 Views
  • 11 replies
  • 0 Bravos

I'm out of here

Due to the number of threads with foul language, constant arguments, and bashing of PM, I'm no longer going to participate in the forums on any kind of regular basis. this USED to be enjoyment for me coming here, and it no longer is.

"Reactivate Current Plan" doesn't work?

Hey guys, so my account got suspended a couple of hours ago because I wasn't able to top up on time (on top of the maintenance). Therefore, I topped up $50 to reactivate my current plan. But nothing has happened and I now have a $50 balance. What do ...

sarul by Great Neighbour / Super Voisin
  • 562 Views
  • 2 replies
  • 1 Bravos

new to PM

I switched to PM yesterday.   Everything seems to work  almost OK .  I am using the home line with the Phone Power company.  This line is using VOP (internet) ttechnology very much like Vonage.  When I try to call from my home phone to the cell phone...

asamusz by Great Neighbour / Super Voisin
  • 1766 Views
  • 7 replies
  • 1 Bravos

no internet on my plan

Hey Guys, just a few days ago my internet stopped working on my phone. Thought I had used it all up but im in my new billing cycle and I don't have internet yet. Can a mod check it out please ?

nourel by Good Citizen / Bon Citoyen
  • 833 Views
  • 3 replies
  • 1 Bravos

Resolved! Can't get voicemail to work

The voicemail keeps telling me to make a passcode 4 to 15 digits followed with the pound key and I keep doing it but it's saying it's not correct. Is there something I'm doing wrong? @Shazia_K

passiveegg by Model Citizen / Citoyen Modèle
  • 967 Views
  • 3 replies
  • 0 Bravos

Seeking data without expiry

I purchased a SIM card online and now have it, but the prices are higher than my former carrier.  Freedom mobile charged me 30/month per month for unlimited talk, text and data, but you guys would charge me $33/month for just 3gb data for 3months.  I...

chordy90 by Great Neighbour / Super Voisin
  • 1141 Views
  • 4 replies
  • 0 Bravos

paid for three months but only need 1 month

Hi i have an account which expired on the 14 ,i lost my credit card and was hoping to have a replacement on the 15,which didn't happen ,so i added a diferent card and by doing that i inadvertedly renewed my three month plan,which i dont need because ...

poquesera by Great Neighbour / Super Voisin
  • 752 Views
  • 2 replies
  • 0 Bravos

Resolved! Samsung Galaxy S5 to LG G4

Anyone has or experienced the G4 with PM.Unfortunatly I have to give away my beloved Galaxy S5 , to my father and I didnt want to spend much on a new ridiculous expensive phone with almost nothing more extra so I went with the G4 for now as it still ...

zhadj030 by Mayor / Maire
  • 1452 Views
  • 4 replies
  • 0 Bravos

Number porting

I need public mobile to complete the porting

Omaida by Great Neighbour / Super Voisin
  • 762 Views
  • 2 replies
  • 1 Bravos

Help

I receive my Sim card registered online paid for the package online and no activation email was received and now the phone is not active and I cannot sign in and I cannot reach anyone can you please help me and tell me what to do

nadizich by Great Neighbour / Super Voisin
  • 545 Views
  • 3 replies
  • 1 Bravos

Phone plan.

Hello,My name is Matti. I had recently topped up my account with a sum of $76.00 and decided to change my plan to something more simple. I then changed my plan to the option of 90 day pass, with unlimited Canada wide talk without data and it charged ...

Matt2017 by Great Neighbour / Super Voisin
  • 839 Views
  • 4 replies
  • 0 Bravos

want to change price plan

so I have no net left I want to change to the 18 gb over 90 days can I change it or do the mods have to thanks

Kitkat86 by Good Citizen / Bon Citoyen
  • 1059 Views
  • 11 replies
  • 0 Bravos

Resolved! Upgraded Plan

Hi!I upgraded my plan 3 days into a new billing period, but it would appear I have been charged twice for the same time period. My former plan ($111+tax/90-day cycle; renewed/paid on July 11, 2017) was upgraded ($156+tax/90-day cycle; completed on Ju...

flyntball by Great Neighbour / Super Voisin
  • 926 Views
  • 1 replies
  • 0 Bravos

options and what i got

i set up for unlimited talk and text for ontario no data for $90 plus tax..paid for it...then got a text saying i'm not setting up for texting..have emailed pm a few times and get no response...leaves me just irritated as if i try to update my servic...

GOLDEN66 by Great Neighbour / Super Voisin
  • 442 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Not Supported

Had Rogers unlock my phone yesterday. Apple Iphone 5. - wiped my phone, restarted. restored. - following the unlocked procedure from Apple.- - got a text at one point saying the phone was unlocked.from Rogers - signed up for PM. - tried to put in new...

xvodax by Good Citizen / Bon Citoyen
  • 3498 Views
  • 9 replies
  • 0 Bravos

Account suspened, please help.

Account suspened due to balance overdue. Paid off the balance yesterday but my account stilld saying " Your account has been suspended". 

ppdog by Great Neighbour / Super Voisin
  • 764 Views
  • 3 replies
  • 0 Bravos

cant buy US text and talk bundle

so im in the US and went to addon text and talk roaming bundleit charged to my credit card and now the money is in my funds .....but no mater how many times i try it will not add the add on.I have the 28$ plan canada wide talk and text any ideas? Im ...

goodwrench by Great Neighbour / Super Voisin
  • 945 Views
  • 6 replies
  • 0 Bravos

Resolved! How can I see which month I received a reward badge?

I just looked at my profile, for the first time ever, b/c I got an email saying I had a new badge (it was for posting an Idea). While I was there I noticed I have 2 "top 5% contributor" badges, which might mean I have a couple of months of $4 rewards...

rob79 by Model Citizen / Citoyen Modèle
  • 1719 Views
  • 7 replies
  • 0 Bravos

SERVICE DOWN: Cannot connect to Public Mobile Network

I am not able to connect to the public mobile network. My account is active and just suddenly stopped working today. When I try to make calls it tells me I don't have long distance on my plan  (even though it is a local call, and this happens for all...

Alison by Great Neighbour / Super Voisin
  • 622 Views
  • 1 replies
  • 0 Bravos

Resolved! How much 3G data is included in $40 promotional plan

Can Oracle's or moderators please explain how much exactly 3G data total (included the bonus) new customers will get on $40 promotional 3G plan. The explanation on the website is not really clear. Also there are no zones for a talk I hope? Not like c...

pulp74 by Model Citizen / Citoyen Modèle
  • 2006 Views
  • 12 replies
  • 0 Bravos

Question About Plan Changes After Ordering Sim Card

Hello everyone,  Yesterday I ordered 2 sim cards hoping to take advantage of the 3GB / 90 days for $111 for both myself and my wife but, unfortunately, I just found out that all of the plans have changed. Will this plan still be honoured as we ordere...

cshrives by Great Neighbour / Super Voisin
  • 646 Views
  • 2 replies
  • 0 Bravos

SIM Cards At WOW! Mobile

Looks like you will be able to get a SIM card at WOW! Mobile locations starting July 21st. http://mobilesyrup.com/2017/07/14/public-mobile-sim-cards-are-coming-to-wow-mobile-locations/

SWM by Good Citizen / Bon Citoyen
  • 3153 Views
  • 16 replies
  • 1 Bravos

how to cancel one order I put yesterday

I got my sim card, and put a plan order last night.Today, I find the plan is 3G data, not a LTE. I have to cancel it  and get my money refund.Don't know how to do it.BTW, whith the "Your Mobile Activation Details" email information,  I can't login my...

wysxs by Great Neighbour / Super Voisin
  • 863 Views
  • 3 replies
  • 0 Bravos
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