Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all I am new to this community but I am having troubles purchasing a sim. In particular it keeps giving me error messages whenever I try to purchase the Public Mobile sim card. I've tried multiple cards and calling the bank/providers but came t...
I received a couple of texts in the car today (my system reads them out to me - so it's all hands free). I also made three calls (hands free). Two calls connected, and the third one, a local number, as were the other two, didn't connect. A voice m...
Hi, a few days ago I finished the process of porting my phone number from Virgin Mobile to Public Mobile through Public Mobile's registration process. Along the process, I got the error message "Sorry, your account activation request has failed. Plea...
Hello everyone,So i signed up with PM recently and I am having issues with mobile tethering. My data works well and I have LTE. I added the APN for public mobile as well as the APN for mobile tethering. However I can't seem to get it working.I can co...
I got an email from PM on Wednesday saying my SIM was shipped. I still haven't received it. Getting worried. I want to take advantage of this promo plan. And still one SIM.
Hi, I have been trying to reach to all the ways available to me, including this, to get my incoming call issue fixed its been 3rd day now and still my incomings are not working after I ported my number from Chatr to Public Mobile. My number is 647-30...
Does it warn you if it's going to use your international/long distance minutes with incoming/outgoing calls or do you just have to know yourself?
I want to start a discussion about The Best Way to Get Customer Support with Public Mobile. I'm curious what method is best for getting the fastest customer support with Public Mobile. If you've been with PM for awhile, you have realized by now that ...
Cannot receive any incoming calls more than a week... outgoing calls works. already emailed to support.Support request (#6223-3398)Very urgent! Please please anyone help... Thank you.@Mary_M @Shazia_K @Saray_O
Ported a # from Bell, said it was sucessful bet can not send or receive text. The public mobile network is working tho.
Hi, I've had no luck with mods so maybe you smart people can help me:) I ported over from Koodoo last Thursday and had a failed activation although receiving texts and emails from PM said that all was hunky dory. Welcome and got my pin etc. Rig...
Hello. I'm trying to create an account on Public Mobile with my number (604 number) in Toronto and it keeps saying " The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click he...
Hey guys, @Mary_M So originally i signed up for a 10 day plan just to make sure signal strength was everything i needed and decided to make the full switch to PM from rogers. I did a plan change and have refered a bunch of poeple now... it shows my ...
I'm growing tired of seeing so many disrespectful posts from people having porting issues, some of which are so rudely written I'd almost think they're just trying to scare away customers from Public Mobile... but I'm sure Rogers/Bell would never res...
Hello everyone, I was helping a friend sign up for PM over the weekend and I ended up being more or a headache than help. When we were going through the sign up I was distracted for a minute and didnt realize I had missed the "global" for the text ch...
@Mary_M, @Shazia_K, @Saray_O, @Caroline_D, Trying to activate two sims and I get to the page to select new number but the drop down isn't loading any area codes. I tried all browsers, cleared cache, different machines from different locations. It lo...
@Shazia_K I replied to a service request last monday and have not heard anything since then. I have tried to contact public Mobile via email/twitter/ facebook and have not received any response.. the service request is 3392-7841 Thank you Chris
Hello. My service hasn't been working since Saturday. I've PMed the mods, and haven't received any response. My status on self-serve says active, and payment for my 90 days plan has been taken. Can a mod please respond to my messages ASAP, as it's be...
I switched over from the 90 day, Canada & US calling, International Text, 12GB plan to the Fall Promo plan and noticed that data usage no longer shows. How can I monitor data usage on the PM site or is this a short term bug or an issue with the Fall ...
I posted on Nov 03 about an account activation failure, my card has been charged but other than that my account doesn't exist. I can't login, my SIM isn't active, and I can't use the SIM again. I've made posts, I've sent a PM, I've looked for other l...
Hi Everyone, I just ported my 2nd line to PM and signed up to this forum with the corresponding email. I was just wondering what others do in the case when one has more than 1 line/account with PM. Do you sign up to the community once per account o...
I think, Its beyound the time which is mentioned as server down? Waiting to activate my frends's sim. He is already thinking is PM is worth it ? Any idea? when the server is up ?
I don't mean to be "that person", but I sent a PM to the moderators a week ago, and it hasn't been answered yet. Did my message go into a black hole, or is there THAT big of a backlog?
I've PM'd a mod a couple times, posted a couple threads here and haven't recieved any response. Unfortunately I'm not going to beg for service. PM has taken my money and not provided the service. Some text messages are going to my PM sim and other ...
Hi:My cell phone is locked to Koodo, I checked my IMIE number on the PM website it says I should be fine but do I have to get unlocked my cell phone.Please advise
Activated SIM card this afternoon (after a lot of hassle getting CC accepted). I had a new number issued to ensure everything was fine before starting the port from wind.I initiated the port from the account portal and a few minutes later the wind SI...
My phone's LTE frequency is 1800/2100/2600MHz but LTE doesn't work. It shows 3G. Anyone know why?
does public mobile have international roaming.i am going out country for 3 months.
how can i change my plan? do i have to contact moderator.
I'd just like to thank PM for offering this amazing deal! I'll start off by saying I was with Telus previously and have successfully ported over here seamlessly. The process took literally no more than 5 minutes, including filling details and the act...
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