For account related issues you need to reach out to the moderator team - they are PM employees and can help with account issues. Working on a first come, first serve basis, they will get back to you as soon a they can, likely tomorrow morning when they are back in office.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
