I’m trying to switch Subscription’s

[ColeDickinson]

I’m currently using the 10gb 4G $25 dollar plan, and I tried to switch the the 60gb 5G $34 dollar plan, and it took the money out of my account, and said the payment failed, yet the money’s in the available funds section of the app. 

[Dunkman]

@ColeDickinson 

Did you intend to do the plan change immediately?  Public mobile does not pro-rate plans.  You will lose whatever is remaining in the 10 GB plan.  

If you see the available funds, you can try again to change plans to the $34 plan.  I should take the money from the availabe funds instead of charging another time on your credit card.

Also, FYI, if you leave this $25 plan 10GB, you will not be able to change back to this plan afterwards. PM is offering customized plan offers to existing customers.  It is difficult for existing customers to downgrade to lower price plan afterwards. 

[slusagm]

You are not the only one with this error.  Ask PM to help to schedule the change for you

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage