Unable to use credit to change subscription

[jgra108]

Hello, I am having issues using a credit I see available on my account towards changing my subscription today. The amount is equal to the credit I have in my account and my credit card on file is current. Hoping for support to resolve this as I've run out of data and don't want to double purchase. Thank you! 

[jgra108]

That's helpful to know. Thank you. 🙏

[hairbag1]

@jgra108 

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@jgra108 wrote:

That worked! I wasn't intending on upgrading to a higher plan but that will do for now. Thank you! 🙂 

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Just remember that you may not be able to get back to the plan you currently have...or even to something cheaper.  Public Mobile has made it difficult to downgrade at all now.

[jgra108]

That worked! I wasn't intending on upgrading to a higher plan but that will do for now. Thank you! 🙂 

[hairbag1 · Accepted solution]

@jgra108 

the issue could be this...depending on your current regular plan, you may not be able to downgrade plans...if that's what you're trying to do. Is the new plan you want cheaper in cost than your current plan ?

ed