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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is it possible to cancel the porting in of my number or will this just mess things up further?

I activated my sim yesterday, then attempted to switch the new number to my existing phone number, which is with pc mobile. Unfortunately that seems to have been a mistake, as the port has failed and I am stuck in limbo with no cell phone service fr...

Walmart - Edmonton, RioCan Meadows

Yesterday I purchased a Public Mobile SIM from Walmart. I tried to activate it at home, and was unsuccessful, as it gave me messages of "Invalid SIM." On the advice of community members here, I went back today and was able to exchange the SIM for a n...

Resolved! Outgoing calls going to old provider voicemail

I recently transferred a number from Virgin my old provider. Activated my sim card yesterday but still I am unable to receive calls. Outgoing calls are fine. I have only signed up for talk no text. The phone Im using is a nokia 1020. I contacted Virg...

Moderator_team

How do I find the SIM card pin #? I'm trying to activate my phone

Resolved! Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

As it was Telus initially said "no" to unlimited data for a few days when Rogers and Bell brought it out...Then they did finally cave and follow suit. Now all 3 have bumped up their unlimited data options to 512kbps overage, which is plenty to run Sp...

Resolved! Data usage

I started a 30 day $25/mo plan with 1Gb of data/mo., with autopay. On my first monthly payment day after startup, when I received the message saying my auto payment had gone through, I reset cellular data statistics to zero on my iPhone so I could ke...

Invalid SIM

Hi,There was a problem activating my SIM card.2 days ago,I entered my SIM card code, set my phone number and entered my voucher code.Namely, I went to page 5 'PAYMENT'. BUT, there was a problem going from page 5 'PAYMENT' to page 6 'SUMMARY'.And then...

Bill payed but not receiving service... Urgent

Hi, I recently had my credit card number change. This was the same one I was using for auto pay. I found out that my account service got cut off as a result However, I noticed that public mobile still charged my new credit card number somehow ( aut...

Can’t port my number

I keep trying to port my number over but it won’t go through....need help from someone

USA add on data not working

I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected. Any ideas?

Resolved! Messaging works with new sim card, but calling doesn't

I recently got the $15 pre-paid option for my Huawei Enjoy 7 (SLA-AL00). I'm able to receive and send texts no problem but when someone tries to call me they get automatically directed to my voicemail and when I try to call someone the call is automa...

Resolved! Rewards from references.

I refer my 2 daughters switch their phone plans to public mobility. Xxxxx and xxxxx. And my code is xxx. But Until now, why don't I get any rewards? Personal info removed by mimmo

Resolved! MMS not work iPhone 8 plus

Hi I have tried everything to get MMS to work. It simply won't work for me. Is therea moderator that can assist? I have an iPhone 8 plus iOS 12.4 Thanks.

Resolved! No service

My son has had his phone since December, out of no where it is showing there’s no service. Payment has been made, as we have never missed one. The SIM card has also been taken out and put back in as well as a reset of the phone. How am am I able to ...

Resolved! Phone plan not working

Hi, I just switched to public today from Fido and I cannot recieve incoming calls but I can outward call and my data works. Does anyone have a solution for this? Thanks,Chris

Resolved! Keys to trouble free PM service

Given my experience, and the 10 friends/relatives I persuaded to join, the keys to glitch free service (after one gets correctly activated ) are:turn on autopaynever change your plannever port-in while activatingnever buy an add-onalways delete the c...

Unable to access account even after successfully resetting password

I have reset my password many times but I am still unable to access my account. Every time I reset the password, I get a message that the reset was successful. When I go to access my account with the new password, no luck. I have tried this with diff...

URGENTTTTTTTTTTTTT PAS ACCESS AU COMPTE

Bonjour , sa fait 7ans que je suis chez public mobile et jaimerais avoir access a mon compte enligne pour pouvoir changer ma carte de credit car elle va bientot expiré . Jai essayer a plusieur reprise de me connectersans success meme en essayant de m...

Resolved! How to check Android app compatibility.

Is there a way to see if apps are compatible with a spesific Android device with downloading or haveing acces to the device?

Resolved! Why is there no number to reach someone

Self Serve Broken

Can't access plans section, get IIS error screen for one of my accounts, won't show usage etc. Indicates plan is active and that is all; Second account shows usage properly, but can't change plan just goes to an "oops" screen and asks me to log out...

Data

Why is it asking me to sign into my network and not allow me to use my data? I have checked my account on PM and my data settings on my device. I have NOT gone over my data. I have 1G to use and im at 700mb. Why did you guys cut me off? I'm very frus...

Resolved! Current plan is cheaper now

The plan that I had was $30, now it's $25. It's the exact plan but $5 cheaper, but this is not reflected on my most recent bill, its still charging me $30. My plan was just renewed today, how do I change this immediately? Also, am I going to get char...

Resolved! plan not working

not sure where to go as this is the first time i have had an issue however my plan isn't up till the 27th of August and i have not had phone nor text in two days. At first i thougth it was an issue with the network now i am not sure. Can anyone help...

Samsung Galaxy XCover 4

I know it’s not listed but wondering if anyone is using the Samsung XCover 4 with Public Mobile?

Problem ordering sim card

I entered all my info, and when I hit purchase the sim card it said it could not process because my zip code didn't match. However I was still charged on my credit card, how can I resolve this .Thanks

"Your account has already enough balance.".

Hi Public Community,I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your accoun...

Resolved! Invalid voucher

Hello,I purchased 3 x $20 vouchers for account top up but only one works. Have tried to add through account top up and through *611. They were purchased as one transaction at a Superstore in July.

Resolved! Old provider says port out not complete

Question about porting process that will close old account. Ported a number to Pubic Mobile almost two weeks ago. Everything worked almost right away with Public. The old account shows suspended and not closed or cancelled. Old provider says th...

Resolved! cannot call 1-800-4MY-APPLE

this is a 1800 number for apple support.. why can't i call it? I'm on the $25 unlimited plan. I just tried calling a family member, worked.

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