[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Accidentally gave wrong fido account number when transferring from Fido
Gave the wrong fido account number when setting up public mobile account 48 hours ago, is that why my service has not transferred over?
New SIM design leaked?
I was searching for an image of a Public Mobile SIM for another post I was working on and I came across this:I can't help but notice that the people on the SIM are the same as on the Public Mobile website: I ordered a new SIM a few days a ago and it ...
Resolved! Authentication failed/recover a post/draft
I was commenting on a post....and I had something to say. When i hit post "Authentication Failed" came up and the post disappeared. Is it possible to recover the draft? Or did I just have too much to say? Thanks
Resolved! Dropped Calls
My wife and I are having issues with our service. We have both been on calls the last few days that have been over an hour and our calls are being disconnected automatically. In my call I called back the other party and they were unable to hear ...
Text add on not working
Hi,I purchased the text add on thinking it would be for canada as I have a data only plan only to learn that it seems to be a us roaming one.Is these any possibility of buying a text add on for canada and not for the us, the website where you purchas...
New account no selfcare 100% lockdown
Help unlock selfcare for new account setup and number port in Tried to sign up activate and port in one go but timed out many timesso I trusted I could port number in after but then could not access selfcarereset password 3 times never saw an email n...
USA roaming purchased yesterday but not working
Hi everyone, I bought USA data, talk, and text roaming yesterday ($35). I am now in the USA but none of it is working. I've checked:- Roaming on (yes)- Data roaming on (yes)- Reset network settings twice.- restarted phone - manually selected both att...
Resolved! Payed
payed but non service
My self online account doesn't work
Pls help someone my online self account doesn't work pls help me thanks,
Wont renew
My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew
Entered new sim card # where the old number should go....won't let me correct!!!!
Entered new sim card # where the old number should go....won't let me correct!!!! Please hurry and clear the "current sim card" field so I can continue!
Data not working
Hi there! Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!
Resolved! Incomplete registration
I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in a...
port in query
I have ported in my number on the time of the sim card activation, When I put the sim on the phone and tried to call to another line, the number appears to be the ported number however the number that I have ported in is still active on the old provi...
Resolved! Will PM introduce throttled data, like Lucky Mobile, after you go over your data limits?
I may not get an answer, but I'm looking at getting my Mom up on the $25 plan here or at Lucky. I do like that Lucky throttles data. Anyone hear rumours that PM will introduce throttled data once you go over? Take care
Resolved! Phone call and text not working on a new activation
Hello,I got a new SIM card activated for my phone with public mobile on 3 days ago and I still cannot text or call. I am wondering if it's because my account information shows my next billing date as Dec 30, 1969, but I can't find a way to change it....
Resolved! Plan listed as add on?
HI! Wondering if anyone knows why my plan appears on my account under add ons. Before I had a issue with my payment it would show under account status ( I have the $25 plan) and I could click for details. After I had a issue with my cc (fixed now) it...
simcard activation failed.
Hello! I was trying a activate a new sim card with a plan. I have just purchased the simcard from the store. When I tried to activate the simcard myself online, It says sim card invalid. please help. thank you in advance!
Resolved! New sim, lost old phone
I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone. I didn't make an online account wit...
Phone is receiving 100 incoming calls in a row
I believe someone is spoofing my phone number and calling people with it. I am receiving non-stop incoming cards for past hour and it is still on-going now. I got 50+ txt msg asking who I am and why I called and another 30+ Voicemail. I never called...
Resolved! Can not create an account
It says the phone number is invalid when I try to enter it
Resolved! Reset plan early
Hello @CS_Agent,I've used up all my data. I'm wondering if you could reset my plan early. Please let me know.
Resolved! 3 days number still not ported
I could use some help with a number transfer that appears to be transferred but when anyone calls, it says the number is not in service. Outbound calls are fine. Anyone at PM able to assist?
Resolved! Auto pay stopped?
I logged into my account and noticed my auto pay stopped charging. My service and data are currently unavailable. I tried charging $1 to the account, changing my credit card to my alternative. Nothing seems to be working. Any suggestions? Thanks!
Resolved! No able to make or receive calls on Xiaomi Redmi 4
Is Redmi 4 MAI132 compatible with Public Mobile? Not able to make or recieve or calls although able to access internet.
Resolved! Help
I’m locked out of my SIM, can I have my puk code?
Resolved! Unlocked account
Is there any one who can unlocked my account? Thank you.
Resolved! Mods - Do you need some usertesting?
Hi Mods, Thank you for running the Public Mobile site and for your assistance. I know you have been working on making changes and updates to the site to make it more user-friendly, which is great. A couple of things I've noticed that, perhaps, you ma...
