@Juan1212 wrote:
I need a moderator to reset password cause i tryed but i dont know the security questions , and i need to reset my password cause i did the payment of my plan but i dont have interner and no calls
Yes you will need to send a message to them. They do not read these messages. Plus the passwork reset is broken anyways.
Click this to send them a message
When interacting with the moderator team, it is important to identify yourself with account PIN code, phone number / account number and provide as much information about the problem in question as possible so that the moderator team can work on the issue without having to ask for further information. Each interaction causes further delays to problem resolution.
I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT). It typically should be within 48 hours.
For more information about contacting a moderator Click Here
