Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! missing /30 days when doing a plan change (premaid plans)

@Brooke_C , @David_J, I just went to do a plan change, from 90 day talk and text , to 30 day talk and text, as there is no incentive anymore for the 90 day plan. anyways, when I went to futuredate the plan change, it is missing the /30. It only sa...

$45 plan not working. Local calls are saying it’s long distance and data is not working

Purchased the $45 plan with 2g of data. This is my second month, I got the same plan as the first month, had no problems. This time I got the same plan but only this time my data doesn’t work text doesn’t work and every local call sais it’s long dist...

Resolved! Does porting my Telus number to PM automatically cancel my Telus account?

Hello, I just helped my mom get set up on public mobile. She had a contract with Telus which she had completed her commitment period with and therefor paid off her device. Do we need to call Telus to cancel her account, or will it automatically be ca...

Walmart

I purchased my sim card from Walmart. I had known nothing about Public Mobile before going into the store. I was looking for a better rate plan than my $70 2gb 500 min with Virgin. The rep said if you don't want to go post paid the best option is Pub...

Hearing Disabled customers

I have a child who wouldn't use calling at all since he has a hearing disability. He would just require untlimited text and data. I look online with PM and do not see any plans that would be beneficial really. It would cost the same to have calling. ...

Resolved! Standard SIM card too small for iphone4s

We bought a sim card for an iphone4s but the standard card we received is too small to sit in the assembly that held the Koodo sim card.Does someone know of a solution?

Iphone x using data while connected to wifi

Hello, I am new to public mobile and just inserted my sim card to my iphone x. I haven't connected to the manually turned off the device but used 5 mb in less than one minute. I have since turned off the cellular data to be connected to wifi. Does a...

Resolved! Help!! Number port stuck in limbo

So yesterday I tried to port my number from Virgin mobile to public mobile, but for some reason the port was stuck in some sort of limbo. My phone and public mobiles website says that my number is ported, but whenever someone calls it or texts it, it...

My Data Just Vanished

Hi, I have the the $30 plan with unlimited talk/text and 500mb of data. Last month the data was fine and I was nowhere close to using it all. This month since ive topped up ive noticed my imessages and browsers weren't working and I thought maybe I s...

Resolved! Incomplete porting of number

Hi, I have ported my number over, but it appears to be incomplete. My PM self serve account shows the correct phone number. I am able to dial out to the IVR. However, even after rebooting my phone, incoming calls are routed directly to my old cell...

Roaming to the Caribbean?

Is there any way to use my public mobile phone while vacationing in the Caribbean?

Koodo referral credit now $50 (Until May 10)

If anyone missed the boat on the koodo switch/refer-a-friend promos in the past, Koodo has bumped up the credit back to $50 until May 10. Not sure if they are still offering the porting plan tho, but PM me if you need assistance

Resolved! HI IT GINA WEBSTER

I NEED TO GET MOD ASP DO MY NUMEBR IS NOT PORT IT OVER IT STUCK I AM NEW TO PUBLIC MOBILE AN DMY PLAN IS TILL ACTIVE UNTILL MAY 10 AND MY SIM CARD IS SAY NO SERIVCE

Resolved! Changing an inactive plan to $10 per month plan

Its not working...! How do I go from 30 per month to a 10 per month plan when the current plan is active? Thanks Po

Call history from October 2017

Hi there, I was wondering if you can provide me with the call history relating to October 2017. It is very important that I find the number that called me in October. Is it possible to provide me with this information or if I can receive October's ...

Resolved! Changes: UNLIMITED Talk Province-wide / UNLIMITED International Text Plan

Have anyone noticed that former UNLIMITED Talk Province-wide / UNLIMITED International Text $27 plan that had $2 Autopay discount, now become $25 dollars flat? No Autopay is need it? Is that for real or it just a typo?

Resolved! Does call forwarding use up my minutes?

I have call forwarding set up permanently (to a non-PM number). I am looking at the new 50 minutes/50 texts plan. Simple question: does a forwarded call eat up my Public Mobile minutes?

Overcharged

I've been overchaged on my credit card charged 56.50 and 7.91 and another 56.50 for the 50 dollar plan. Can anyone fix this ???

Can't register Visa debit card

I was able to make payments before now it won't let me says it cantc verify my card. I tried removing it and adding it again.

SIM Activation Failure

I am frustrated with the SIM activation failure. During the process it gave me error, some time on first step, other time on 2nd step. It is never be more frustrated to activate a SIM online. Please somebody help.

Generic error?

I am getting a "Generic error" when I click on the change plan button.

Resolved! Security Stupidity

I just want to say I think it's highly stupid of Public Mobile to have customers giving their information to "Moderators" on a forum system to address issues, where by identity/authentication information will be kept in PM messages that could be hack...

What info is needed to unblock a credit card

Our family is on autopay and this time round two of our credit cards were blocked. I got a private message about how to unblock it. I’m being asked for so much private info that I’m freaking out a bit. How much info is needed?

Crypto payments?

Considering how much of a **bleep** hassle your credit card forms appear to be to manage, couldn't Public Mobile simple provide us a way to pay you using XRP crypto currency or something? It would be far far easier and not credit-card based.

Resolved! Can't receive 2FA messages from Google

Hello, I have just ported my number from Chatr to Public Mobile. Everything seems to be working fine, except that I'm not able to receive any verification messages from Google. I wasn't able to receive those messages when I was on Chatr either, but I...

No service

Hi! I paid my mensual plan this morning. When I’m looking through my account everything is fine but I cannot place any call (it says I’m not registered to that service) I can’t send any text messages. Some people tried to reach me but they can’t...I ...

30 Day vs. 90 Day Discount?

Is there typically a price break on a 90 term vs a 30 day? The current $40 plan with 2g of data, if you build it yourself, its still a $120 plan? Is this typically the case?

Can’t send texts without wifi

HiIm having trouble sending texts. Im a new customer since yesterday so possibly an activation issue?Ive gone through the trouble shooting self help and all message settings are correct I believe. Please helpthanks

Resolved! Not Getting 4G Service...

Hi, can anyone please help me? I pay for the 4G LTE service but I've only been getting 3G for the last 2 weeks... Is there any way to correct this myself? Looking for any advice/help

CC Verification IMPOSSIBLE

Your site is so **bleep** annoying. I remember having trouble initially, but I finally got my credit card to work and it was on autopay for a while. Now that I I got my CC renewed, same number and address, I CANNOT VERIFY IT. And I cannot remember th...

Community

Forum Posts