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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation. Subsequently checked my credit card statement and a transacti...

Round 6 Has Begun!

This is just getting crazy but ANOTHER new promo offer is being pushed out now!This one I can 100% confirm because one of my lines got the txt personally Round 1:Offered 4GB for $40 to all existing $120 12GBCanada Wide calling & $100 bill credit Rou...

Bought $20 Roaming Data, but was charged my autopay price of $120

I bought a roaming add-on because I was travelling to the states a few days ago. I was charged $120 + taxes and then the system used $20 for the add-on. I was never able to choose how much I wanted to charge to my account to "add credit" and it just ...

Resolved! Autopay discount > before or after taxes?

Does Autopay discount get deducted before or after taxes?Thank you!

Resolved! Caller ID questions

Every now and then I get a call I can't take, my phone makes some noise, I glance at it (in case it's something urgent), see an incoming call from a number I don't recognize, and get back to it later when I don't have to focus on working or driving o...

Resolved! Waiting for Koodo SIM, but Public Mobile plan ($120 3/mo) renews on Sunday. How to minimize lost $?

I picked the absolute worst time to switch to Koodo apparently. My PM plan renews on Sunday, but the local Koodo store won't be open now until Monday, let alone waiting for the SIM card to be mailed. I got this message and figured I should jump on it...

Resolved! Caller ID of forwarded calls?

When you forward your calls to a different number, do calls retain an original Caller ID of the caller or it get lost in transition?Thank you!

How do I recharge a phone number which has expired

I was traveling since 15th November 2017 till 22nd March 2018 I thought of renewing after the three months period but as I forgot to renew it how can I renew it now is there a way to do it it expired on 21st February please help. The phone number is ...

5GB/$40 new Koodo offer for fall promo users

A new Koodo offer for 5GB/$40 for the PM $120/12GB fall promo users. GOKOODO405GBBPO Most are saying in store only not online. So if you receive a call try and negotiate for 5GB. Also people saying it's a medium tab.

sim not activating

hello, im trying to activate my sim that i bought at walmart, i keep getting a message saying cannot activate sim

Can recieve messages or sent to people who are with Bell

So I switched to public mobile from Bell and now I can not recieve and people aren’t recieving my text messages who are with Bell.

How do I unlock this account?

Hi, my account is locked. How do I unlock it?

Unable to Process Transaction

Hi there,I'm trying to reactivate my plan, and I can't seem to put my new credit card through, I'm constantly met with the above error and I'm close to my wit's end. Can anyone help?

Interesting...two Koodo offers in the past couple weeks

So, my plan is $120/6GB 90 days. A couple of weeks ago, got an offer to move to Koodo $40/2GB per month plan. We all know that this is not a deal with PM rewards factored in. Just a few minutes ago, I received a text with a new offer of $45/4GB pe...

Resolved! Confirming automatically blocked USA Roaming?

Hello everyone.... Right now my family plans are all set the same: $40 month for 3 months/unlimited text/unlimited province calling. When we travel across the boarder, does our phones simply "Stop working"? I am hoping the answer is "YES". I don'...

"Sorry, Your log in has been disabled" Moderator needed

My service cut out this morning and I was unsure of the cause, so I went to log in to my account to find that the log in had been disabled. I'm not sure what the reason is or if I've done something wrong. Can anyone help out?

Unable to receive texts

Hi there, I'm unable to receive all texts. It seems to be intermittent. The only thing I think changed is I upgraded to the latest Andriod Oreo.

new sim card no service

absolutely frustrated

Incoming/Outgoing phone call frequently dropping on its own

Hi, I recently and frequently experienced an issue where my phone calls would drop after only talking for about a minute. This has happened with both my incoming and outgoing calls, and neither sides would have any warning of the call being dropped. ...

How much data do you use?

I barely use 1.5 GB data every month because of wifi at work and home. So i am curious to know how much data people actually need that make plans like 10gb for $60 so lucrative!

Resolved! Unlocking phone

Can someone correct if I am wrong. To get any phone unlocked if its locked to telus koodo I need to send a pm to mod. Is that the only way available to get it unlock my device. I think pm should add a tongle or somehing when user login to their accou...

How to get refund on the remaining balance?

Hi there, if for some personal reason, I might have to cancel my service with public Mobil in a month or so (not sure yet). However , I just paid for 90 days couple days ago, what will be happening to the balance? Will I lose the whole $120?

My Payment didn't go through.

My card registered with Public Mobile got changed with expiry date. but I couln't able to do my payment or auto pay. please help me on this @CS_Agent

Resolved! Double charged - Moderator Needed

I switched credit cards for my auto-pay, but have now been charged to my old CC and also to the new CC I added. Need this refunded ASAP.

6 GB 60 dollars koodo

Koodo new offer this weekend at koodo shops. 60 for 6 GB . For All

Resolved! Re: Changing plans when previous plan hasn't ended.

I needed a seasonal suspension over the winter months. As this is not an option offered by Public Mobile I let my plan expire and tried to renew and change my plan within the 90 days the account was still alive. I selected "change plan" on the accoun...

Changing plans when previous plan hasn't ended.

Hi Community, I am disappointed that I lost my money when I changed my phone plan to a new one. I used to be with Fido and when I change my plan, Fido prorated my bills and gave me the leftover money that I didn't use from the old plan. Without an...

please help me i can't login to pay my bill.

keeps saying my log in password and user name is incorrect.

I got a solicited call from Koodo? Is that even Legal?

So Koodo called me this afternoon and left a message about porting the $40 for 4gb a month plan. Everyone knows the news with that already but my question is if this is illegal? I know they are all run by Telus but still being different companies it ...

Round 2 Has Begun

Anyone else hear from Koodo reps lately?A few people have been claiming the new offer is $40 for *5*GB of data, cross Canada calls, and $100 bill credit Is 5th GB permanent or temporary promo? Targeted or general for everyone? What happens to those w...

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