[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot active new service invalid SIM card number
I am trying to activate a new service. I said the SIM Card # was invalid twice and that the user already exists but the account is not created. Please help Vincent Rouleau
Resolved! How the minutes get count
If I make a call and it doesn't go through, does it count as minute
Phone Plan Price Increase
I have been with Public Mobile for some time now and had always payed $20 for my phone plan. The price for my plan has suddenly increased to $30 and I was wondering why? And, who can I speak to about resolving this issue?
No signal after porting number
Ported to public mobile yesterday. Still no signal. Can’t create account to check status as I’m unable to receive sms. Not sure if I have a faulty sim or something went wrong with the porting process. Any help will be appreciated. Thanks
Anyone having issues with the Oreo update for android?
I have an S7, but is anyone having any issues with any Samsung or any Android with this update?
Resolved! Payemnt Problem
Hi,I Opted for a 40$ plan.I even opted for auto-payment.So it means only 38$ should be debited from my account instead 42$ is debited.Please help. Thanks,Akhil
Resolved! Possible to port number but assign a new number to account?
I've accepted the offer to move to Koodo, and am looking at porting my number over. Would it be possible to assign a new number to my current Public Mobile after the port and keep that account for one of my kids? Ideally, I'd like to just toss a new ...
Refer-a-Friend number change after porting.
Good morning. I am just inthe process of becoming a new PM customer. I am looking to sign up on the $40/4.5GB plan andonce that process is up and running I will port my old number over. I also have 2 friends I'd like to refer to this limited time of...
My account
Hi allI created the account before being a public mobile customer. When I got the public mobile number I was not able to connect the number to the account. How can I do to make the number connected to my account?
Resolved! 3G plans: set radio to 3G or LTE?
I have a new 3G plan with PM and I am unsure if I should leave my mobile network to 3G preferred, or LTE preferred. Both work with my phone, but I don't want any surprise charges for using LTE over 3G.
Cannot activate - Payment issue
This is getting ridiculous, have been trying for 2 days now and each time and fail each time at the payment and then it goes back to 50 minute cooldown before I can try again? What is this nonsense? There are about a dozen topics about having credit ...
WTH
Ok I had half a gig of data left from my add on yesterday went to text my wife while on a short break and now it says I have none! I am am not purchasing another add on so how can I rectify this?
call not call after 2 days
Hi,I paid 2 days and select phone number, but network is showing, can not call.
Resolved! Alcatel Linkzone won't share connection
I got an unlocked T-Mobile Alcatel Linkzone hotspot for use with my public mobile service. It's got the specs to be compatible, and I see the carrier name says Public Mobile, and I get good service bars (3-4) at 4G LTE.I can even an SMS from it, I co...
Resolved! Do the loyalty credit amounts ever reset?
If you change your plan or add/remove add-ons does this reset the clock? Does PM care about anything besides the "any in-market" plan condition? Like if in 1 year down the line I change from basic T&T to Unlimited T&T for example. Thank you.
Resolved! Do the data add-on's left-overs build indefinitely?
From the other topics I can see that extra data rolls over, but if I never use an entire month's worth of data will it continue to grow indefinitely? Or does the rollover data expire at some point (such as the following month?). Thank you.
Resolved! Why PM site is very slow?
Today is bill due date and I want to change my plan right now but it looks like public mobile site is really slow , it’s not working well , my inernet is ok i can log into other websites but public mobile . Any idea guys
Purchased wrong add ons
Yesterday I thought I was purchasing the US Roaming 500 MB Data, but when that didn't seem to go through because neither the credits were subtracted nor the add-on showed up in my account, I tried doing the purchase again. Now my account says I have ...
Can I switch to 40$ plan??
Hello everyone a month ago I just switch from my old plan to 45$ 4.5 gb data plan which gave me 2$ for autopay and 4$ for loyalty so I just paid 39$ per month. Now if I switch to 40$,4.5 gb data plan woudl I get also 2$ for auto pay and 4$ for loyal...
Resolved! Credit Card Won't Authorize
Hello, Public Mobile doesn't seem to be able to authorize a charge on credit card; my credit card company says there is nothing wrong with my card. My service has been cut off and I need this phone online immediately. I do not have a second Credit Ca...
Closing my account but I don't want my number
Hello there, I am going to close my account with PM. I have already turned off Autopay. I don't need the number which I ported over to PM originally. Is there anything else I need to do? What happens on my renewal date with no credit card number?...
Resolved! Can't receive verification SMS
Hello, I am unable to receive verification SMS from various companies.For example Google 2SV when signing into gmail from a different location.Or online banking when adding a new payee.They text you a code, and these are not coming through. I have th...
Unlock
According to this "If you have a device from outside the Telus family and you are wondering if it will work on the network, run its IMEI number through the network compatibility tool and verify the bands it can connect to" if gives the impression t...
Managing multiple numbers from one account
Hey guys is this possible can I have more than one number under one account for easy management if so how do I go about it?Thanks
Password reset failure
Just wondering when, if at all I will receive a password reset... sigh... been 3 days and now my plan has expired. I would hope that the 12GB of data can still be applied despite the fact that I have been waiting this long for a simple password reset...
Add-on texts ?
There doesn't seem to be an add-on for just texting but the US Roaming - Unlimited Text (10-day) - $8.00 - Would this add-on do for local texting?
$40 monthly? or does it change after 30 day period?
Hi there, I'm trying to find out what the monthly rate will be after the 30 days rate of $40 please.
Resolved! us roaming differed date
Hello. Is there a way to prepay the add on and ask it to start at a certain date. I am leaving on the 29th for 16 days and need two add ons back to back. also i have add on data but will my data work out of province ie in another province
charge to credit card that said it was declined, so charged twice
HiWe used a credit card to start a new prepaid account. The system said the credit card didn't not work. So we had to start all over again with a new telephone number and used a different credit card and it worked. However, the first credit card w...
Resolved! Changing payment date to the 2nd of the month
Hi, I searched for this but I am just not 100% sure with what I read. I just signed up and my renew date is on the 17th of each month. I am currently on the $25 Talk and Text plan. I am interested in the new $40 4.5 gig data unlimited talk/text plan...
