Signing up for my online account

[bjaffleck]

Lost my phone and bought a new phone and sim card, have to sign on to my online account to change sim cards but I had not previously signed into my account, so while registering I need to verify a pin that is sent to my phone which I obviously do not have, any suggestions?

[ShawnC13]

---

@bjaffleck wrote:

Lost my phone and bought a new phone and sim card, have to sign on to my online account to change sim cards but I had not previously signed into my account, so while registering I need to verify a pin that is sent to my phone which I obviously do not have, any suggestions?

---

Where did you activate your account?  It must have been at a retail location if you haven't signed into your account.  As stated you will need to contact the Moderators. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called number
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Dunkman]

You likely need to contact moderator for PIN assignment.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)