Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I didn't receive the massage about 6GB for $40 being offered for Koodo switch which my friend have received.The massage said "Public Mobile here. Don't miss out! The $40 6GB offer ends March 31, 2018. Join Koodo and get 6GB of data, unlimited te...
I think I have to post here if I need to unlock my phone? I'm not certain it is unlocked, but I figured it would be a good place to check here. IMEI #: 3525840xxxxxxxxxModel: Nexus 5 Thanks!
I am presently travelling in the USA using the $20 for 10 days plan. When I make a call to Canada a text box comes up with "PUBLIC; CONDITIONAL CALL FORWARDING IS ENABLED".Can any body tell me what this means and why it is there? The calls eventually...
Hello! I just bought a SIM card tonight from Wal-Mart, but I am unable to activate it due to an error saying "the sim card # does not belong to a valid public mobile subscriber. I've checked and re-checked and the number is right, but says it is inva...
I have paid my monthly account balance and online it says i have a balance but when i call it saying nothing in the balance and will not reactivate so i can make calls and text! Help before my husband get more angry about it lol!
Hey guys,Ported my number over to public mobile this morning and everything worked fine right off the bat. No trouble sending/receiving calls or texts and connected to the mobile network right away. Then all of a sudden this afternoon I can no longer...
Hi there. Just got my PM sim and plan yesterday. Used it successfully in my unlocked Oneplus One all day, as a hotspot. Today I moved the PM sim to my Glocalme G3 hotspot device and when I connect my phone to the WiFi network from the Glocalme G3,...
Hi All. I'm currently on the $30 500mB plan but I see there is a $30 1G plan. However it is not an option in the change plan tab of my account. Anyone know how to access this without starting a new account?
I guess no one is left here to get this text. Looks like March 31st is the last day to switch...!!!
Just activated SIM and put it new unlocked Archos Smartohone. All software up to date. Says NO AVAILABLE NETWORK on homescreen and TELUS- Unknown under network setting. SIM status setting says UKNOWN. Very frustrating. Please let me know how to retur...
My plan expired on March 28th and I had set up a new credit card to make payments. My card was not charged (yet)When I log in to my account and select autopay, I am warned by Google that the site is not encrypted (HTTPS) and indeed it comes up as HTT...
Hi, I'm relatively new to PM and have signed up for a $62 / mo unlimited talk, text and 5GB of LTE data. I just checked my payment history for this month, and for last month, and I see that I am actually being charged $92. Seems that I am being cha...
I have the same problems and I tried 10 times but still not work,please let me know how to make it work.
Im stuck with a phone number and is not my town loacal number i was looking though numbers and heard about a town close by has the same first three digits. (After area code) so i walked away from my phone forgetting what i was doing returned and seen...
Hi! I'm a bit confused about the coverage map - is it for mobile data or just calls/texts?Specifically, I would like to know how the mobile data coverage is in Banff (in the town itsself, I realise the areas around might be a bit spotty)Thanks!
I had an autopay failure last month, and pretty much immediately lost service. I had gotten a new credit card a couple months prior and forgot to update pm since I’m on the 90 day plan. Why doesn’t public mobile process the autopay a day or two ahead...
I had a week in the USA and bought a data pack that worked just great. I could receive a text but did not need or want to text back. No voice roaming was used or required. When I had returned to Canada I got a call from my doctor that he was trying ...
I can't activate mine either. I made an error and went back to correct it and now I get the message Invalid Sim and User name not available for my sim card #. And my phone is unusable because I can't purchase the service I want to buy. I've closed my...
So I switched to PM today. I brought the same device i used with Chatr before but i cannot seem to get any texts through to my wife in south korea. Thoughts/advice?
Hi there,I have a question about adding an Add-on plan while traveling to USA for about a week.My wife and myself would like to add a US add on to be able to Talk and Text (unlimited within US and Canada), and some data (1GB).Which add on or add ons...
Hey, I originally set up my phone in the Toronto area, but have no moved to British Colombia. I attempted to change my number this morning, but all I get is a failed message. Someone else was having that problem but it was because they were trying to...
FYI, for those thinking about going to Koodo, just got this offer by email. It basically says:Save $15/months for a year on any $30 or more monthly plan.They are also crediting any money that was left in the PM account.Fine prints:(1) Seul le destina...
When I try to view my plan, e.g. by clicking on Plan Details in the Overview tab on Selfserve, or if I click the Plan and Add-ons tab, I see the following error message: Generic ErrorOh no!It looks like something went wrong, but don’t panic. Log out ...
Hi,I need to access/retrieve my public mobile account number but not having success. I have tried to use the forgot my password feature on the website a few times ; the link is sent to me to do that, but when I click on it, it says that it has expir...
I'm considering switching to PM. I've seen a lot of posts about trouble with 647 numbers and province-wide calling. If I get a Canada-wide calling plan would I have any issue with calling any area codes or numbers in Canada?
Hi Team, New member here. I received my SIM card and activated. Put it in my Samsung Galaxy S3 (older phone) and it it's asking for SIM network unlock PIN. Can someone please help? I've tried my account PIN twice and realize that's not what it's aski...
I have been trying to sign into my account but forgot my password. Every time I press the forgot my password link, the email sends so many hours later and is then expired when I try to click it. I need to access my account so I can switch to Koodo.
I ported my cell phone number the other day, but i cannot receive calls, they go right to voice mail (which I'm also not receiving). In self-serve i confirmed under plans & addons that my number appears as the ported number, so i'm guessing it went...
If anyone is still thinking of switching might want to do it before April 12.
So I left Koodo back in Fall of 2016 because they wouldn't match the Public Mobile offer of $120/90day 12gb deal...Now I keep getting the text to switch to Koodo by the 31st of March or loose the offer! WHAT HAPPENS IF I DON'T SWITCH??? I feel I'm be...
