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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53224 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61322 Views
  • 186 replies
  • 31 Bravos

Share my experience on porting existing Rogers account into PM

Hello, Just want to share my experience on porting from my Rogers account into PM. I see a lot of people having issue in this regard but my port in expereicne was quick and easy. 1. I activated PM sim with a new number.2. After I made sure PM is work...

mclyin by Good Citizen / Bon Citoyen
  • 1616 Views
  • 5 replies
  • 5 Bravos

Data Comparison

I hope this post is not against community policy PM Dataspeed  WIND Mobile Dataspeed. Taken at the exact same location. I will be switching from WIND, paying $11 extra per 30 days tonight. Hope everything goes smooth.

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Civic_E by Model Citizen / Citoyen Modèle
  • 862 Views
  • 3 replies
  • 1 Bravos

Network and porting issues

Hey all, im wondering if anyone here can help me with my current issues. I recieved my SIM 2 days ago, created my account and all that jazz but at the moment my current koodo plan is still up and running, my number has not yet ported and even though ...

bkung89 by Good Citizen / Bon Citoyen
  • 1191 Views
  • 5 replies
  • 0 Bravos

Trouble activating

I am new to PM and signed up for the promo. I activated my SIM last night, paid, and chose a new phone number. The SIM would not connect to any network, but I thought it may be because my house has poor service. I waited overnight, and now have drive...

40creek by Great Neighbour / Super Voisin
  • 1024 Views
  • 2 replies
  • 0 Bravos

iphone ios 10.x.x and Group text messages

On telus, under settings, messages, there was a setting in the SMS/MMS section to turn on 'group texting'. When I switched to Public Mobile that setting disappeared  my searching through Apple Iphone faq's and Apple's website, it appears that this is...

jxoco by Good Citizen / Bon Citoyen
  • 2142 Views
  • 5 replies
  • 2 Bravos

To everyone having problems

First i would like to thank all the mods.second please be patien there is alot of trafic right now. I had porting issues and i messaged the mods but due to heavy influx of people trying to get the deal before it ends they are flooded with requests. I...

thejemer by Good Citizen / Bon Citoyen
  • 1552 Views
  • 6 replies
  • 0 Bravos

Resolved! Koodo transfer URGENT

Hello, please help me transfer my old phone number from Koodo I've already send PM to moderator Shazia my private information but I haven't heard back yet Thanks

inin2007 by Good Citizen / Bon Citoyen
  • 2750 Views
  • 8 replies
  • 1 Bravos

Resolved! Question

 Hello,I just ported my old phone number from TELUS to Public Mobile and everything is working great.I had no contract with Telus and my question is: do I have to contact TELUS now to tell them I switched providers?Thank you very much for you help.

Dio331 by Great Neighbour / Super Voisin
  • 1948 Views
  • 3 replies
  • 2 Bravos

Keep getting disconnected from cell network

Hi, I'm a new PM subscriber (signed up for the $40/12GB promo!) as of yesterday, but I'm not too pleased with the cellular connection/service so far. I was previously on Telus, and had no issues in the past with my cellular service, but when I woke u...

jkim by Great Neighbour / Super Voisin
  • 1574 Views
  • 4 replies
  • 0 Bravos

RE Sim card Shipping issues

Hi,This is Deep Gupta and I wanted to track my public mobile SIM card which I ordered this Monday November 14th 2016 ORDER 94790.I need to activate my sim for the plan $40.00 4 GB data and unlimited province wide call and unlimited texting.It's been ...

deep_gupta by Good Citizen / Bon Citoyen
  • 732 Views
  • 3 replies
  • 0 Bravos

8 DAYS. No help. No phone.

Help. Me. Full rundown:- Tried to activate online 8 days ago with Fido porting details included (Thu Nov 10). Received a credit card error with instructions to e-mail PM for assistance.- E-mailed support with my full info (Thu Nov 10).- Fido SIM card...

mystikal_325 by Good Citizen / Bon Citoyen
  • 1017 Views
  • 6 replies
  • 0 Bravos

Cant get sim card

Possible to get promo deal of 12g 120Ordering sim card on monday?ThanksHave a good weekendJoe

Joseph21 by Great Neighbour / Super Voisin
  • 683 Views
  • 2 replies
  • 0 Bravos

Would like a refund

I purchased a SIM card 8 days ago and never recieved it. I would like a refund for my SIM card as I no longer need it, since I will not be able to take advantage of the promotion offer. Please let me know how I go about getting my money back. Thanks.

victoriadewar by Great Neighbour / Super Voisin
  • 2483 Views
  • 8 replies
  • 0 Bravos

Promotion not applied

Posted before but no solution. Contacated a MOD but still nothing (backlogged?) Anyone has any ideas? Thanks

mibs000 by Great Citizen / Super Citoyen
  • 495 Views
  • 1 replies
  • 0 Bravos

Where can I find my number on my account?

I know my number, but where can I find it in my account?  I ported my number from chatr. Now trying to use my number for referral, but the person activating it is getting error that 'The number entered does not belong to a valid Public Mobile Subscri...

ledzeppelin by Good Citizen / Bon Citoyen
  • 825 Views
  • 2 replies
  • 0 Bravos

lets do this

all day just gonna send more and more messages, create more threads....all day gonna flood this board till its relsolved...not sure what else to do? 

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gbokodi by Great Citizen / Super Citoyen
  • 3366 Views
  • 23 replies
  • 0 Bravos

Resolved! Data Plan Clarifcation

Hi, on my Plan and Ad on section, it says my add-on is 12G. but it also say my Data Limit is unlimited. What does that mean?  Add-on NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status 12GB DataUnlimited16.434UnlimitedActive

muktlz by Good Citizen / Bon Citoyen
  • 2194 Views
  • 4 replies
  • 0 Bravos

90 days 12g promotion ended

Hello,     My friend told the promotion ended on 20th and I was trying to switch from Roger to Public mobile but can't find the promotion any more. 

robinli1981 by Great Neighbour / Super Voisin
  • 2173 Views
  • 6 replies
  • 0 Bravos

Account and activation fail

Hello everyone, I'm a newbie to Public coming over from Wind. Now I have a lot better signal and I shouldn't drop calls even while still in the city. Anyways I'd like to explain the problem I'm having. I have my own number and phone, and I also have ...

myraus by Great Neighbour / Super Voisin
  • 2094 Views
  • 7 replies
  • 0 Bravos

Talk add-on not working as of today

Hi PM,  I've had your service for about 3 months now and have had no problems whatsoever thus far. However today when I try making outgoing calls, I receive your automated message that "Talk add-on is not added and to visit my self-serve account to a...

TheMokinator by Good Citizen / Bon Citoyen
  • 1411 Views
  • 6 replies
  • 0 Bravos

my number is not working after chatr port

Hi Guys Ported over my number from chater yesterday morning. Data and text is fine. but my phone is not receiving any calls been allmost 24 hours CheersA2dal  

a2dal by Good Citizen / Bon Citoyen
  • 3571 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting from Rogers with active tab

I'm porting from Rogers but have an active tab with them.  what are the steps I need to take?  Do I need to pay my tab in full first before porting or will Rogers automatically bill me once this port is successful?

Tocibs by Good Citizen / Bon Citoyen
  • 2119 Views
  • 5 replies
  • 0 Bravos
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