Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All,I understand there's a queue with MODs, just wondering if anyone had luck troubleshooting this issue by themselves. I have the $120 4GB promotion plan set to transition after my current cycle on the 22nd of Decemeber. Unfortunately, I have use...
And still NOTHING!I got an email from PM support 3 days ago to which I replied but no reply from them since. None of my private messages to the mods have been read yet. None of the forum threads I created to get attention from the mods had led to any...
i renewed my plan (120 $ for 90 days) last Thursday, the money has been deduted and I cant use my phone and data for more than one week , try to email help center and Private Message moderators , but get no answer , need help from Public Mobile u...
I understand and sympathise with many issues and complaints that Public Mobile is facing at this time. I have 4 Mobile numbers ported to Public Mobile in the last 12 months2 from Virgin, 1 from Wind 1 from President’s Choice Mobile Porting to PB we...
I tried to activate my sim card, upon filled up all info and prompt to activation page, the web displays server error:404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily ...
Good Morning, After an initial porting issue things were great but my account now says: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You w...
HelloMy account has been locked and Ive tried to email PM multiple times but have failed. I sent a private message to one of the moderators about a week ago but still has not replied to me. How can I get in touch with the moderators! Please help! Tha...
Anyone please help meI see response thread on other threads.@Mary_M@Saray_O@Brooke_C@Shazia_K@Jeremy_M@Caroline_DIt's dec 02Please help me I found out the reason why I can't port please help me fix it.I have sent all of you private message but all is...
Hi, I activated my pm SIM card almost 12 days ago and i tried to transfer my Fido number, but one week past it still not approved,so I just selected a new number for the pm SIM card. Then I called Fido customer service to cancel the Fido number,they ...
i switched my koodo service to public mobile last month, i got an iphone se from koodo, i called koodo customer service today to unlock my iphone, they said they are unable unlock my iphone since i no longer use their service, i wandering if public m...
Hi, I registered for a plan with Public Mobile and activated on Nov 20th. I am able to use data, but not texting or calling using my phone. I also sent out an email request for assistance on Nov 22, but have not received a response. I am unable to ca...
It has been 3 weeks with no response. I need a mod to help port my number, I cannot receive incoming calls. Please help this is ridiculous
I have signed up for public mobile and an error is showing up when i am trying to transfter my phone number "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. " Can someone help
So I switched from Chatr and today is my last day before my account closes, if the port isn't going to complete doesn't that mean I lose my number.. I signed up November 19 and have no received a single PM back from any moderator or staff member of P...
I could use that number to make phone call, but couldn't receive the calls because the incoming calls still go to the old phone. I have submit the same issues a week ago online, but have not get any response yet. I am using iPhone 6s Plus. The number...
I'm having the same issue where my port was successful, I'm able to call and receive calls but when using my phone and click on voicemail it says failed. Also tried pressing and holding 1, same issue. Can you please let me know how to fix this issue....
I still have not received my SIM. My order number is 93708. It has been almost 3 weeks.
Hi everybody In global texting feature, what type of messaging is included........SMS or Picture, or Video or all of these? Thanks in advance
Please let me know how long is it take to port numbers. I sent email with my SIM card number, account number and phone number 12 days ago. It says take 48 hours to reply me. It is been 12 days and I still keeping my rogers account for 85 dollars a mo...
Hello,I am writing this post in the hopes that I will better reach the mods because PMs are not helping.I had received a response from one Mod that said my problem should probably be fixed and that I should reboot my phone. It was not and I have been...
Hey, I need some assistnace with 2 of my accounts atm. Both numbers ported over from Rogers. Both numbers have an issue where they don't always receive texts, can't always send them out and no one can give them a call. They can call some people so ...
Good Day, I am on the 90 day 90$ plan with 1 GB data and unlimited voice and sms. I have been on PM for about 6 months and absolutely no issues until 3 or 4 days ago my data just stopped working. Voice and sms still fine. I have a One Plus X phone on...
Hi, Like many I'm having issues and have 0 service (6 month member and account down at renewal). If I call my phone from a landline it goes straight to voicemail. Does anyone know how/if you can access your voicemail from a different line? This way I...
Hi Mods,This is going to be my last thread before I give up. I sent a private message to @Mary_M on November 19th and again on November 21st in order to facilitate a manual port of a Koodo prepaid number. This should be a fairly quick manual port rig...
I sent them a message 3 weeks ago (on Nov 13th) about a problem with a referral bonus and they have still not replied to it. Does anyone know when I can expect them to handle this?
Why can't I make or receive calls with the $23 dollar 10 Day6 plan I activated today 12/1/2016
For those with incomplete porting issues when signing up for the Fall Promo, other posts have mentioned PM will reset the start date to when the port is eventually fixed. I don't know if that means data will also be reset/topped up, but that would be...
I've had porting issus since NOV 18th. I've sent private messages to @Shazia_K, @Mary_M. I finally recieved a response from @Saray_O, she said that the Port went through successfully as of Last Night!, however I am still NOT recieving phone calls or...
me again!!!! over two weeks and still cannot recieve calls...numbers still showing active with our old provider
Curious, why do my friend's phone number as well as my phone & my alternate phone number ALL receive a bunch of Cerberus messages about Cerberus being unable to find my device location + a bunch of numbers related to my port? This happened as well wh...
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