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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

One Plus 5T IMEI search indicates phone will not work on Public Mobile network

I recently purchased a One Plus 5T 128gb mobile phone and was hoping to sign up as a Public Mobile customer. I did the online search of my IMEI number to see if the phone would work on your network and the resulting message seemed to suggest I cannot...

Re: Where can I buy a phone to use with Public Mobile?

https://www.thesource.ca/en-ca/cell-phones/samsung-smartphones/samsung-galaxy-j3-prime/samsung-galaxy-j3-prime-16gb---black/p/108073324#product-detailsor any phone with similar specs. planning on getting phone with public mobile. will this work if ...

No service for last 2 days

I cant make any calls both incoming and outgoing for two days. however LTE is working. Please help

Resolved! Add-On Error Msg: ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provis

I have been encountering this issue/message when I attempt to complete the final step (2nd) in purchasing add-on. I desparately need my phone as I'm in the US without roaming service. What does the error message mean and can someone from the Public ...

My first auto top up

My first auto top up and it went through without a problem and I still have $2 in my account. My last provider always screwed it up. Good job

Resolved! Automatic Payments stopped working?

Hello, I've had automatic payments up on my card for about a year now. This month they suddenly stopped working and I get an error message when I try to process my payment. Not sure why this happens. My visa works fine everywhere else. I have not got...

US Addon Bundle Missing from Menu

Hey, Trying to purchase the $20 US Roaming bundle but it isn't showing up in the options. Anyone know how to add it in there? Thanks a lot.

Resolved! Sim not supported

I checked my imei to see if my phone was compatible and it was good, so I bought a sim and got a plan and every time I insert my sim is not support.. what should I do? Btw my iPhone 6s is locked to bell

Resolved! Can't disable call forwarding when busy

I'm fairly certain for the longest time, if I was in the middle of a call, call waiting would notify me of incoming caller IDs. Recently I've noticed that all calls while I'm busy go straight to voicemail. I have no idea what prompted this change on ...

Note to OnePlus users who bought their phone from Oneplus directly....

Monitor your credit card transactions closely... https://mobilesyrup.com/2018/01/15/oneplus-is-investigating-fraudulent-credit-card-activity/ @srlawren, I know you have a oneplus 5T, so be aware.

Resolved! No servce for last 7 h

No sevice. Iphone restarted many times. SIM changed to diff device= doesn’t work. Diff SIM on my device works so tech issue with provider.

CC payment will not process, whatsoever

I need to get an add-on enabled stat and add available funds to my account. My auto-pay is not due yet, but when I try to make a one-time payment, I keep getting refused with the following message:Unable to process this transaction. Sorry, we are un...

Resolved! Your activation request has failed

I've tried registering multiple times and it keeps failing and sending me back to fill out the form again. Please help. Thanks

Auto pay Rewards and plan change

Hi All,I have just signed up and will be using auto pay, I understand that I will not get a credit unit my first auto payment, if I start with a 30 day plan which will be $2.00 off my next bill but then before the due date of my next payment switch t...

Resolved! Plan is listed as less than I am paying

Just wondering:I have a 90 day plan with unlimited Canada wide calling, Global text, and 3 gig data. I am paying $126 (- discounts +tax - comes out to $128), but the plan builder lists this same plan for $120. Do I have to change plans to get the l...

iPhone 5 - SIM card not supported

I setup my account and activated my SIM card yesterday and was met with the following error: "The SIM card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by t...

Sim is invalid

I used my SIM earlier them I ported my no. to fido. Can i use the SIM again.

Cannot purchase add-on

Hi there, I am trying to buy 200MB of data, but it keeps saying:Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Would ...

Resolved! delete - is the same topic of

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Sim-is-invalid/m-p/212424#M38598

Stopped receiving voicemail notifications

Hello, I have a Samsung Galaxy S7. It is a sprint phone, unlocked. I received voicemail notifications for around 3 months before it just randomly stopped working. It is quite annoying as I have to remember to periodcally check voicemail manually. I h...

I need a phone upgrade

Hi Does public mobile offer phone upgrades? If so how do i go about getting my phone upgraded?

Can't login my account with email address on publicmobile website, need help please1

Hi there,I got a SIM and signed up with public mobile on Dec 2017, I can access my account via 611 with my password, but have troubles when I try to login online.As I login my account with my email address on publicmobile website, but the system sai...

Cannot change my plan via selfserve

I am trying to change my plan from a 90day plan to a 30day plan. I am unable to change it. My current plan is expired. I have topped off $20 to my account (which is what is required for my desired plan). When I click on change plan, it takes me to t...

Resolved! Official Plan-Change Guide

Hey Mods... I can't find a document, help guide etc - that outlines the steps to do in the case of wanting to make a mid-cycle plan-change.I'd love to see a document that outlines it like:latest day to change plans before cycle startsPlan changes tak...

Resolved! Different amounts billed to CC every month

Hello,I'm relatively new to Public, but have been reasonably happy with most things so far. I do struggle with the inability to get an actual bill (via web or PDF), as I expense my phone...but that's mangeable. However, I just logged in to do some ba...

Plan is due to renew today, still has not processed payment

I have been out of data on my plan for a while now and was waiting for my auto pay renewal on Jan 17 for my 3 month plan. Just wondering when this will be processed today so I can continue using my data. I assumed it would be at midnight today but ...

No incoming calls after porting number.

I ported my number yesterday from canada petro mobile now incoming calls are not working. I can send and receive text and make outgoing calls. Is this a porting issue? I messaged the mods but haven't received a reply yet. Thanks

Resolved! Question about plans

Under the currently offered 90 day plans, for the 6GB+6GB bonus data option at 3G speed, is all the 12GB data used at 3G speed, or is it half at 4G speed and half at 3G speed? Also, can an admin please check my plan, I'm not sure if I'm on the 3G or ...

I Forgot My SIM Card PIN --> Cannot get access to mobile network

Hi all,I am switching to a new phone and I forgot what my network SIM card PIN is. This is NOT the network unlock code. It is the PIN that I encrypted my SIM card with about a month ago but now I forgot it. Does anyone know how to lift the SIM card P...

Phone does not make calls after Mobile Recharge

Hello, Two days ago, I bought a $22 public mobile plan payment voucher. I added the PIN found on this voucher to my phone. I do this every month this same way in order to renew my service (and it has worked for the past 2 years). However, this month ...

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