Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up and didn't have the information for the person that referred me, can this be added after so they receive their reward?
Hello! I am trying to pay my plan but I can't make any payment, and shows plan expired.
Hello to all Community members/Moderators, Please help me go through this as currently I cannot make any phone calls. due to transaction issue. tried many cards still not being accept auto pay fails as well,any solutions? title said all Thanks,Jensen
I have an unlocked Oneplus 3T with Android 8.0.0 and OxygenOS 5.0.1. I've just activated my Public Mobile plan last week, and the plan includes 3G mobile data.Both willmyphonework.net and IMEI check showed that my device is compatible with Public Mob...
Just an FYI as I had a hard time finding the correct sequence to enter First, call yourself , leave a message and find out what your voicemail number isIn my case in the GTA East is ********** Then, enter the following sequence.The last digit of the ...
Hi there, I just activated my Public Mobile simcard, but I bought the wrong package! I wanted to click on texts and calls as well as data, but somehow just ended up buying the data 90 days. Can I refund it and purchase the package again? Thanks for ...
Hi, I previously had a referral bonus showing on my account which is no longer there. In December I lost my phone so I put my account on hold. After I recently turning the account hold off, I saw that the referral bonus was not showing up. Why is tha...
was just looking at my accounts and saw the plan details no longer says expired. does anyone know when this happened? was it one of the recend updates or has it been like this a while? its great to see some small changes happening.
My service is not working even service is paid on last night 21 / January / 2018 please let me know why my service not working my cell number is +++++++++
@CS_Agent- How long does it take to get a Sim Card? I ordered mine on January 2nd and still don't have it (20 days). I may be contating my credit card company to refuse charges if it goes much longer. Please advise.
The link I get in the email does not work and I have been waiting over 3 hours for a response from the mod_team......
I used my email address as username and I still cannot seem to get in.Any moderator, please PM me as I need this resolved right away.Thank you.
I hear you! I am also extremely frustrated as I have been trying to pay my account for the last 2 days and it's simply not going through. Is there a phone number to actually reach a person??Anyone on the board that can enlighten me? I have just le...
"90-day plan on Canada's largest mobile network" What does this mean? That the plan only lasts 90 days? And then I have to get another plan?
Have some question about when do I need to reactivate my account.My plan is currently expaired, and I done it on purpose, as the user of the # is oversea for almost 5 months (Snowbird). Here is the info of my plan in the system:My plan Expiry Date: N...
I got an email today ask me why I left Public Mobile.However, I didn't left. I am just in "Suspended" state as the user of the # is currently oversea.It was Suspended since Dec and I will activate it again in Feb, before the 90day is up. Why am I rec...
Hi! I am going to Hawaii. My home province is BC. If I purchase US Roaming (calling and or texting):- Will I be able to make unlimited calls home to BC and within Hawaii for that flat $8.00 fee?- Can I text anywhere around the world still from Hawaii...
My father in-law signed up a long time ago and he does not even have text messages on his phone plan. So I was trying to register an online account so that he could start receiving and sending text messages but in order to register for online account...
Suddenly I cannot connect to Public Mobile. Trying to connect to operator: - Service Not Available. Everything worked fine before. What gives?
I'm currently in the U.S and have purchased the $20 Talk, Text and 250Mb roaming plan. That plan expires today and I would like to "renew" it however it is not an option when selecting add ons anymore. here is what i'm wondering:1- will this add on r...
Hello, I switched to the 3G data plans three months ago and just wanted to say that the speed and reception are great! I live in NB and have had great access everywhere I go. Thank you for providing excellent and affordable mobile access.
how many bands must match when buying a phone? willmyphonework says its compatible with some..i was looking to buy http://www.canadacomputers.com/product_info.php?cPath=30_415&item_id=114423 , LTE B1/3/4/5/7/8/20/38/40,CAT.6 ; WCDMA B1/B2/B5/B8 ; GSM...
I wanted to stop my service for 2 months since I was out of the country. I stopped my service on December 7th and I just logged in today to My Account and saw my phone number got deleted because I didn't have a payment by Jan 8. I thought stopping pa...
I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work
Hi there,I've received the shipment email on Jan 4, but I haven't received my SIM card yet so it's been more than 3-7 business days. Could I have help in regards to this? Thanks!
APN settings are good can no longer send or receive pictures just says sending pictures.... And don't get any either through MMS...
Hi Public Mobile Support, What is the best thing to do in this situation? Phone got wet and does not work any more dunno if Sim card works. Should I just get a new unlocked phone and try my existing sim card with it? Best Regards,
