Payment Voucher won't work

[Goodtimes]

i purchased  2 payment vouchers at shoppers drug mart none of which work. my acc was deactivated . i have tried both selfserve &611 and nothing works. i have until november before i can lose my phone number, what seems to the issue?

[Dunkman]

@Goodtimes

Have you tried a different internet browser?  I usually use Chrome and sometimes Firefox.  

If that does not work, you will need to contact moderator with your voucher issue.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Try not to send multiple messages since that will delay your response.  Include your voucher numbers in your request to moderator. 

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your phone number, account number and PIN.

[Goodtimes]

It doesnt even let me go that far, this is what i keep getting;

 unfortunately, voucher #xxxxxxxxxxxx could not be added, please verify the voucher and try again, the same thing with self serve. 

I even went back to shoppers drug mart and they said the vouchers were activated from their end.

[Goodtimes]

I tried that, it doesnt work. thanks

[Gonzo]

Did you give the vouchers time to activate? Sometimes they can take a while.

[NDesai]

@Goodtimes Try using incognito/private browsing mode. Make sure you are entering the 12 digit voucher pin code correctly.