SIM activation error

[dwireless]

Hello, we activated a sim card but it came up as an error and asked me to get help from here. Can you assist?

ERROR MESSAGE:  Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. 

[will13am]

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@SlimeTime wrote:

Hello,

So I just signed up today and went to London Drugs to get my SIM.  The first SIM card the employee used was corrupted/no useable for a unknown reason.  I am not certian if this is your issue, but I avoided this issue by going to the store and purchasing the SIM.  They set me up and ported over my number, no issues or problems.

You may want to go to London Drugs, Walmart, or one of the other stores and see if the SIM can be restored on that end.  I'm not sure if this will help, but it's worth a shot.

I hope this helps.

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This problem is totally different.  The activation portal has no way of determining whether a SIM card is defective. 

[SlimeTime]

Hello,

So I just signed up today and went to London Drugs to get my SIM.  The first SIM card the employee used was corrupted/no useable for a unknown reason.  I am not certian if this is your issue, but I avoided this issue by going to the store and purchasing the SIM.  They set me up and ported over my number, no issues or problems.

You may want to go to London Drugs, Walmart, or one of the other stores and see if the SIM can be restored on that end.  I'm not sure if this will help, but it's worth a shot.

I hope this helps.

[Anonymous]

@dwireless, did you retry in a different browser, in Incognito/privacy mode?  If you did not get past the payment part, it should be safe to re-try.  Otherwise, you might need to contact the moderator team (via private message), and ask for them to help you out.  They are a bit backlogged, so it could be a day or two until they respond.

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