Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Am I the only one not getting the little red notifications at the top right corner of the community?I think is started (or I guess I should say "stopped" ) sometime today, since I had them when I first came here today, but I'm not having new ones an...
Hi Folks, A random text from unknown that requires me to reply Stop to end msgs, when I reply stop I get a message this may cost ME.. money ? I thought this stuff ended 10 yrs ago.. what is the best way to approach this crap. Cheers
Dear Public Mobile, I just wrote you a letter about things which are weird and fun facts.Let's start with the fact that i've been with Public Mobile Since Feb 2010. Since Opening.I always look forward to new improvment and things. I can see that thin...
Hi, A few weeks ago I received a notification on my phone saying I have 1 voicemail. The weird thing is I have a data-only plan (using voip for talk+sms), so I don't understand how anyone could leave me a message (I didn't even know what my phone num...
I wish I knew about that earlier. Save your time and go to WOW boutique if you just want to buy a SIM and activate at a later time. The guy at the cellphone counter at Calgary's Westbrook Walmart gave me the stupidest explanation ever when asked why...
I lost my sim card after switching to a foreign sim card while travelling. I ordered a new one 9 days ago, got a shipping confirmation 8 days ago, but there hasn't been any updates since. It shouldn't take that long if it's XpressPost and I live in T...
This vow was given to Public Mobile on April 29, 2016 when I signed up.At the beginning there were awesome times in the little family where peace and quiet kept us going strong together. The bad times started when Public Mobile gave us a scare at the...
Hey, I'm about leaving Canada for four months. I have registed 120days plan, so that I am looking for a way to let me not paying once for three months. Is it possible to work this way?
Hi,. I'm having an issue porting my number successfully from an outside VoIP provider. My cell and account show the ported number as being assigned. But aclling the number and trying to send a text show it as not yet assigned. The issue I have is t...
My account was briefly suspended while I was travelling. So I topped up my account to 52 dollars and tried to change my plan to a 52 dollar plan. However, the button "Change on next renewal date" is disabled. The only button that is enabled is the ...
Hi there I live in Saskatchewan & was wondering will i be given a cell number starting with -306 ? Also, how long it takes for public mobile to mail me the SIM card? How is network coverage in SK? ThanksDan
after i update my IOS9 to IOS11 i can no long have access to internet , need help, i still have incoming, outgoing calls, text message, wifi works fine. i try to look for solution on here but none match, i also don't have APN setting only for hotspot...
Hello @Moderator_Team I accidentally purchased $8 200 mins US/Canada Long distance addon . The addon I wanted was 400mins international long distance. I would like to get that refund or credit . Please advise and Thanks in advance. Please let me know...
I have a public mobile SIM card I was using in 2015 and 2016 for SMS testing. I would like ti re-activate it but it says the Sim card number is invalid. Aslo the forgotten password frature is not working for me. If I try and create a new account u...
Hi Everyone! So, after some deliberation, I've decided to switch to PC Mobile, but for some reason, I have been unable to transfer my number to them. I called them and they said that my number couldn't be released. I know that PC Mobile and PM both u...
Hi, I am on the $120 per 90 day plan from last year. Today my data stopped working around 2pm even though I should have some data left from the 12gb cycle as well as 500mb leftover from an add-on I bought previously. When checking my account online, ...
I took advantage of the new plans available. I currently am on the $37, Canada wide, 500mb plan. A new one was advertised as $35, unlimited Canada wide talk, text and 1gb at 3g speed. However, when I looked at my future plan changes, (May 7) it says ...
Any and all help is appreciated. I have a Telus iPhone and have a plan, but recently found myself with a bit of financial difficulties and phone has been cut off. It will get paid again in the next couple weeks, but lived without any phone for the pa...
I've been looking around and I can't find an answer to this... I purchased a sim card last month, and have NOT activated it yet... can I get a refund for it, or just toss it?
I know that I will not be able to send SMS in this plan as its "TALK ONLY". But do I dont recieve SMS as well ? is it ? I keep on getting SMS from operator that you need to acitvate SMS service to recieve SMS as well.
I have autopay set up for my phone plan and it worked last month, but a few days ago I got a text message saying no payment was recieved and my account would be disabled. I went to my account page online and it said the following at the top:"Please d...
