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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Leaving country for a few months

So, my billing cycle renews on December 20 and I'm leaving the country on January 15th: for two weeks in the US followed by two months in Europe. Here's what I've done: Changed my autopaid 90 day plan to a 30 day plan and turned off autopay. On Janua...

Can't receive texts - tried new SIM, new phone, no response from mods

Greetings, I have a Nexus 5, and recently I stopped receiving text messages. I tried the common fixes (reboot, clear storage space, remove/reinstall SIM) and then escalated to more dramatic fixes: I did a factory reset. Still no texts. I replaced ...

Long-term roaming in US

Howdy, I'm going to be in the US for an extended period of time (4-8 months) and I was wondering if there were any longer term roaming plans available for this. It looks like the currently available add-on limits roaming use to 10 days (per month?). ...

Resolved! about my payment over pay

Hey there , Friday night I made a payment online with my credit for my service they charged me twice on my credit card I would like to know please how I can get my money back they charged over charged me

Resolved! Missing referral bonus

I've been missing the referral bonus on my account for quite some time now. Can the @CS_Agent please look into this? Thanks!

Locked Out of Account

Hi I got locked out of my account, could someone please assist?

Resolved! Delay in self serve password reset email

Trying to reset my self serve password, request a reset email but it doesn't show up for several hours. By the time the email arrives the link is expired and I can't use it to reset my password. Got an email to reset my community password nearly inst...

Tried to change plan but made payment and it paid for my old plan

Not happy!!! I don’t have autopay on. I tried to change my plan to a 90 day one. It said I had to make a payment as my balance was only $1. I made a payment of $88 and instantly it said my balance was $43 as it has paid for my old plan. Not impressed...

where are the promotions?

Literally every other carrier and its child/parent company has a $60/10gb plan this weekend. Anything like that for public please? @CS_Agent

Resolved! Overpaid my account

Please refund the monthly overpayment on my account. Thanks

Resolved! New phone unlock

Hello, just purchased a brand new phone and I was hoping someone can help me out with and unlock code please thank you

Unlock Code

Hey there I need an unlock code for my phone please help

Resolved! Any chance Public Mobile could get the upgrade that's being offered, 10GB/$60?

Hi, I noticed that all of the big companies are offering 10GB/$60, any chance we can upgrade to that or get something better :D? Thanks,

Ported out: Auto Pay deactivated?

I just ported out of PM to Telus. Liked PM, but 10gb for $60/mos is pretty hard to say know to.My account now shows inactive, has Auto Pay also been discontinued?

change plan but doesn’t work

Hello, i’ve change my public mobile plan, i paid for it but now it seems not to be working at all. Can you please help me. Thank you

Resolved! Reactivation

Hello, my plan is suspended because I forgot to.make a payment, thinking i was on autopay and my visa numer changed. I just replaced visa number with my new one and made a payment. My account has the correct balance but still reads suspended. How lon...

Phone is network locked after leaving public mobile?

Hi I have a Samsung s7 that is purchased unlock from the Samsung store and used it on public mobile. I just signed up to another provider and when the new sim card is in it says network locked enter pin.

Changing an existing Plan

I am wondering, if i change my existing plan to one of the new promotional plans which have a bonus data plan if the bonus data will be for one month or continue to apply to my plan?

Resolved! Data not working

For some reason, my data has not been working. When I log into my account, I am unable to see my data usage. Could somebody help me out? Thanks!

Resolved! When purchasing US Data Add-On, does it go by hours or days?

Exampe, I buy the data at 9:50 pm from Vancouver. When it hits 12AM that one day is automatically gone. Or I buy data at 9:50 pm from Vancouver, and it will expire 9:50 pm Vancouver time, while Im in new york.

Resolved! Out of Country for Months - Plan Options While Away

I'll be out of Canada for just over 2 months, however it'll be time to renew my plan on the 20th.While I'm away, I may choose to use some of the plan add-ons, so I don't want to temporarily de-activate my account.I noticed you can set your plan to gi...

Resolved! Re: Download speeds on LTE on PM network in GTA.

Why I'm only getting 3-4mbps DL and 0.5-1mbps UL speed..why it is so slow and I'm in Mississauga? I thought PM has higher DL speed compare to FM that's why I switched to PM. Please advise.

Need help getting avalible balance back to my bank account

Hi,I need help getting Available Funds back into my bank account. I am thinking of porting over to rogers today. Furthermore, I have changed my credit card so I am not sure how this is going to impact the transfer. Thanks for your help.

Reactivating plan

I haven't made a payment in over 30 days and I'm trying to change my plan to reactivate my account since I cant afford my current plan, but it's not reactivating. Also at the top of self serve there's a notice that says after 90 days the account will...

Account has been suspended. Can not make a payment

@CS_AgentI got a message about account suspension.&nbspYour account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service. My C...

Upcoming changes with Public Mobile in the very near future?

I've been hearing some "chatter" and lots of speculation especially since PM isn't participating in the Robelus and Koodo/Virgin promotion. Is there something significant coming down the pipe, but you can't tell us what...at least not now?

Resolved! 90 days to save number

ok,leaving the country for 90 days+,looking for cheap work around to keep number.have 5gig/1gig plus plan/$67 per month.I see in pick a plan,no calling/no text/no data,$25 for 90 days.thoughts?

Resolved! Porting out to Koodo question

Do I need to do anything with my existing PM account before I initiate the porting out of my 2 PM lines to Koodo tomorrow? Thanks.

I want a refund now! Bullbleep service

My first month I got ripped off and a huge I conveience! I just paid this month and I’m tired of this. I just want my money back now

Can a 647 number be long distance from Toronto?

I'm in Toronto using a Province-wide talk option and no long distance addons on my plan. I just tried calling a 647 number and was told that the call is long distance and that the call could not be completed without a long distance plan. Is it possib...

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