My phone was stolen. I suspended service, bought a new phone. Had problems with the SIM. Got them fixed. Paid my account. Reactivated it. There is still NO SERVICE.
However, just to be positive, I went back and looked. The new SIM number wasn't there. It took two more tries, but the screen finally reflected the new number. BUT. There is still no service.
My phone was stolen. I suspended service. I also delayed payment. I bought a new phone, then had problems with the SIM. Bought a new SIM, installed it, paid account in full and renewed service. There is still no service.