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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Phone all works but receiving texts

Hi All I have setup a new ASUS phone and everything works fine with the exception that I can not receive texts. On occasion from certain people a text will come through but most never arrive APN is set for Public Mobile but my understanding is that o...

Resolved! Invalid locked network SIM card inserted

Hinewbiewent to walmart to get a SIM card for publici just finished my contract with another provider and wanted to switch not sure what walmart did but they wanted to set up my account and activate card meanwhile I hadn’t unlocked my phone yet. And ...

Resolved! Making sure this Nokia phone will work on PM?

Hi there, I need a new phone and have decided on the Nokia 5 as is the perfect size for my hand and I love the design of it. Wanted to make sure it will work with Public Mobile Here's the phone's link https://www.amazon.com/dp/B0753QY397/ref=twister...

Resolved! can't access my account and cannot pay

I had to change my credit card number and forgot to make the change in my account for preauthorized payment. My account has been deactivated and I can't access it. How can I make a payment if I can't change my credit card number

Is it possible to port a number that is not registered under my name?

I'm planning on switching from Fido to Public Mobile and I would like to keep my current number, but the account linked to it isn't under my name. It's under my dad's because I was a teen when I got my first phone. I can have the account information ...

Two separate phone accounts, only one shows up online

I have 2 separate phones/accounts (one for my wife and one for my daughter). Only one of those accounts shows up in my profile so I can't make any changes to the other. Under Account, near top right corner of the Overview screen, I thought there wo...

Re: Changing Plan question.

So there is no benefit to using the option "Changing your plan now" vs "Renew on future date" since no credit to will reimbursed if the plan I prefer to change to (now) is lower than the plan I have already paid?

Resolved! Referrals

Hi,I learned about Public Mobile and introduced it to my coworker who have never heard of PM and before I sign myself up, she signed up two weeks before me. My question is, am I eligible for the referal bonus since she signed up first but I was the ...

Service

I’m thinking about switching I’m curious about the service in the country as opposed to cities I travel between Brantford Port Dover and on Lake Erie As anyone experienced poor service in those areas

Option Unlimited Text: No Text - We can receive the SMS or not

Hello, For option Unlimited Text: No Text - We can receive the SMS or not? Thanks

Error at change plan after 3 month(i pay for highest plan but i have the old plan)

Hello,I change the old plan with a highest plant.After the payment for the new plan and. Now i have the old plan but i pay for the new plan.Please fix these error for the future.For now i want my plan for i already pay( after the paiement the differe...

Searching for Service

Morning everyone. just looking for some help, I woke up this morning to my IPhone 5s constantly searching for service. I’ve tried restarting my phone, switching in and out of Airplane mode and even removing the SIM card. No luck. any advice?

data not working

No, this is not an APN issue. LTE data was working when we had a data-add on.Changed my plan to include data For some reason, data kept coming off my add-on (this should not happen - I have a plan now?!)Now no data left on add-on but has NOT changed ...

Resolved! Want to add data to existing 90-day plan, can I just pay the difference?

I just switched over to Public Mobile in February, signed up for a 6GB data plan for 90 days for $130. I thought it was 6GB/month for 90 days, and now I realized I only have 500mb left for the remainder 50 days of my plan (silly me!). When I tried to...

NEED MY CREDIT CARD REMOVED FROM AUTOPAY AND ACCOUNT!!!

Hello, So about a month or two ago i set up an account for someone i met on the street who had a cell phone but didnt have a plan for it. (meh, shoot me for trying to help the homeless). Anyway, To this account, I have my TD visa debit access c...

Resolved! PM app

I think it would be nice if public mobile had an app for account info and changes. Also for this community What do you guys think?

Autopay still charging after account closed

@CS_Agent I recently ported my number to Telus and previously had autopay enabled on my prepaid account. Now I can’t sign in to my account and autopay has charged me for another month. How do I get that taken off I no longer have the account I didn’t...

Re: Can't Receive Incoming calls or text

I cant receive calls or text, it has been 3 weeks since I have activated it, I have also rebooted my phone. What needs to be done?

Is there a device limit for SIM cards?

I want to use a Public Mobile SIM card to unlock a few of my old devices (thanks to Canada's new unlocking law). Is there any reason why I shouldn't do this? The SIM card is active -- it's used by my kid for his phone, and I won't want to cause any i...

VOUCHER not working

WHat do i do?

$50 6GB plan

WHy can I see the plan in the plan list but not selected when in 'My Account'?

My phone can make outgoing calls and only some text messages

Hi! My phone is unable to recieve incoming calls from iphone and other android phones. I am able to send and recieve texts to only two numbers currently, one android and one iphone. I paid for unlimited calling and texting yesterday. I have reset my ...

How do I receive a refund????

I have now had this happen twice and this is all getting really frustrating. I have myself and my 2 kids with public mobile so I have to go get vouchers and put them on as the autopay didnt work and I cant input my credit card info. When I tried to...

Resolved! PM with apple watch 3 LTE?

Is it possible PM service can support apple watch 3 LTE service? I can't find any solution on that.

Webpage says 4G+2G bonus data on 3G network for $50 but I wasn't able to select it?

Hello. I just registered with Public Mobile and the largest data plan it let me select was 2G on LTE for $45. On the Public mobile webpage the largest pre made plan was $50 for 4G+2G bonus on 3G network. How come I wasn't able select that plan? How d...

Resolved! MMS Received as Email Only

I've recently started receiving MMS messages as email only. To my knowledge I have not made any changes to settings on my end. Does anyone know why this is happening and how I can revert to having them received as text messages?

Resolved! International Calling

Alrightee then...first time poster. If I'm not doing this right, please bear with me y'all...LOLBtw, HELLO! Although I understand that PM offers an International Add-On and there are 18 (I think?) countries that can be called with that plan, what hap...

Topped up and data disappeared?

So yesterday I made a $30 add on for 1GB of service. I don’t have any apps running in the background and I was connected to WiFi straight after. I received a text this morning stating I’ve used 95% of the data. Please help?

Resolved! 30 dollar 1 gb plan

Will the 30 dollar 1 gb data plan be offered again? I signed up last month on promotion and would like it for my wife too.

on my profile data usage not shown

All of a sudden my phone can’t use lte, it has the lte sign but not connection. I tried to log in to my profile to see my usage. But it shows nothing under data and add-on.

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