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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payed for 5 gig plan, only got 2.9 gigs! Want compensation!

My first month with public mobile I chose the 5 gig plan.. 2 weeks in it says I’ve used 95% of my Dara via sms.then it shuts off my data?i tracker since day one and I was only at 2.9 gig.. so now I have been out of internet for 2 weeks witch is a com...

Resolved! iMessaging not working after starting new billing cycle

Hi,So this is the first time happening to me since I started with PM fall 2016. iMessaging on my iPhone is not working anymore since I started a new billing cycle 2 days ago. I can't send or receive texts using iMessage but can only send and receive ...

How do you use so much data?

Honest question, not meant to come across as cheeky, but I so often see people saying things like : I need at least 5gb per month, or I am constantly monitoring my data because I use it up so fast. With most homes and workplaces/schools having wifi, ...

Auto Pay Refund

I'm thinking about switching to Koodo and I already pre-paid for this upcoming 3 month. Can we get a refund for the rest of the months we haven't used?

Resolved! Koodo offering 10GB Canada-wide plan for $60/month with no term

It seems Koodo is offering 10GB Canada-wide plan for $60 in AB/BC/ON: https://mobilesyrup.com/2017/12/15/koodo-offers-6010gb-promo-deal-ontario-alberta-british-columbia/ Seeing this on their main page as well, it's a bit tempting...any plans for PM t...

auto pay not working.

My account has been suspended even though I am on auto pay.I have tried the self serve also, but it doesn't seem to be working for me. Giving the "unable to process" error.

need help to UNBLOCK my cell # please awas speaking with a moderate team member most,day yesterday a

PLEASE HLPPP!!!..he last sent me a,link to something Liggitus???or rather not sure in email but I WHENT TO it and I AM MENTAL HEALTH SEVERE I AM horrible at technology I NEED STEP by step instructions if could plzzz

WHere is the dealls

i like public mobile buuttt 10 gb 60 dolls butttttttttim going to koodo tomorrow

Re: Porting out without closing account

How can PM be allowed to close my account when the number is ported and take away the pre-paid data and call time? I paid for 3 months of service. I would like to use 3 months of service no matter if I port the number out. If there is no way to get...

Website Issues to Purchase Add Ons

3 tries & it finally worked but many bugs are still around 1- attempted to buy US roaming plan but page insisted to pay entire $120 plan cost (not due to 28th) log out try again2- gave option to make 1 time payment but the box to enter amount in does...

Closing account with a positive account balance

I currently have about $75 as a possitive account balance that will be automatically applied to the next bill. I am looking at closing my account to move to some competitor promos, but I need to know how the positive balance is dealt with.

Resolved! Please help me on this: 15GB at 4G LTE Speed /90days

I subscribed to the 15GB/90 day plan just about a month ago. Can someone clarify if this means I get to access to the entire pool of 15GB of data for the 90-day period? Or, am I limited to 5GB/30 days? The advertising copy is not clear. My accoun...

Koodo - Great plan, what is PM response

So now Koodo has a plan better than PM - Now - only for BC, Alta, Ont.$60/month Unlimited Cda WideUnlimited Global text10 GB data (Yes LTE) Any response PM??

Koodo 10GB plan 60$ per month AB/BC/ON only

New promo on Koodo for 10GB data for 60 per month. I have heard this includes unlimited talk and text as well. Do we expect anything like this on public or will i be making a switch as my renewal comes up in a couple of days

Can't pay on self serve

I have tried all the mods suggestions such as requested clearing cookies, new browser, etc, tried paying through 611, tried several different credit cards, nothing works, they will not take my money. I called my credit card company and all is good. ...

Wrong email address entered at setup and password is not known

Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address. Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date. Her 90 day prepay is due now and una...

Porting number out of PM to different carrier when I have credit on my account

Hi, I had a bit of billing issues when I first signed up and have about 3 months of payment (Around $200) just sitting in my account as a credit. If I switch/port number to another carrier (Bell, Telus, etc.) when I have credit on my account, do I ge...

Resolved! Locked out of Account

I've locked myself out of my account. Is there some who can help me? @CS_AgentThanks.

Resolved! My SIM's card is too big for my new phone

I bought a new phone after making sure it was compatible with Public Mobile. But now that I have it I see that my SIM's card is too big to fit in. I googled what I should do, but they said that I should go to a store and have them cut it to fit, but ...

Service Cut Off, Can't Make a Payment Online or by Phone

Pretty much what the Subject is. Online and by Phone they just say that it's not possible. Also can't seem to re register my credit card. Any help would be greatly appreciated.

Resolved! Rogers and Fido

Disscussion only. Please don't advertised other carrier deals in this community. "Thank you for sharing this, however, due to our community guidelines please do not post any offers not related to Public Mobile. " Shazia_K. Edited by: Ndesai

Paid my bill and changed my plan for next month but my line is still suspended?

@CS_AgentI PAID my current plan and changed my plan for next month to be $150 instead of $220 and now it is saying I need to PAY the $150 to reactivate my plan even tho i did pay $220 yesterday!!!! HELP!

Resolved! show 999-999-9999 when you got text by email

show 999-999-9999 when you got text by email

PLEASE Please ..HELP I CAN NO LONGER,WAIT!😭

I'VE REYES EVERYTHING YES I REYES THIS,VHST WIFH SEVERAL 4 3 DAYS AND NOT ONE PERSON COULD HELP ME HNBLOCK MY CELL NUMBER ,VHANGE MY BILLING DATE OR REMOVE MY MASTER CARD FROM PUBLIB MOBILE RECFERED FRIENDS BILLING PAVKAHE RECENTLY HE USED AGAINST MY...

Cant send pictures Samsung Galaxy S3

I have a Samsung Samsung Galaxy S3 that i recently unlocked and moved to public mobile. I am able to get and send text messages and able to get pictures messages but i am unable to send picture messages. My mobile data is on and working. How can i fi...

Updated autopay credit card on date of autopay - service now suspended

Due to my credit card being compromised, I had to reset my autopay information. I entered in my new credit card on Dec 13, which was the date my autopay was to be processed. Bad timing - I know! I've not received any communication via text/email rega...

Resolved! Not getting mobile data on LG Stylo 2 Plus

I also am not getting data on my Stylo 2 Plus K557. I get voice calls but no data. I also checked the IMEI of phone on your website and it says that it should work, see below. I also checked that the data is turned on. Please help.Your IMEI - 3593860...

Which plan to buy

#Do not buy 90 days plan Public mobile because I have problems porting my phone number.#no refund on prepaid public mobile cellphone#Moderator is still trying to fix problems, it's about 8 days, still fixing it, why is it taking so long?I am sharing ...

No refund Prepaid plan

Only buy 30 day plan if you want to try Public Mobile.There is no refund.Some people have problems porting there phone number.

Resolved! Refund - Charged two times when I switched to another plan

Hello, Could you answer how I can get refund if I was charged twice?My previous one-month plan ($42) ended on the December 5th and I did not extend it. On the 12th of December, I switched to the three-month plan ($135).However, the system charged me ...

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