@Luddite wrote:
Yes. The system cannot be adjusted for Referrals after they go missing. My only thought is to have your friends send private messages to the moderators confirming they did, in fact, enter your phone number during their account activation.
At the risk of hijacking this topic but in the interest of sharing information that might help others...
I made my first referral in Nov 2017. The correct phone number was listed in my self-serve account and I received my referral reward on my Jan 2018 renewal.
Prior to my April 2018 renewal, I switched from 90-day to 30-day renewal and noticed the Refer-a-Friend reward balance was $0. After confirming with my referral that they were still with PM, I contacted the moderators to question the missing reward. I was informed it was normal for there to be a $0 balance and that the reward would display on the date of my renewal. My April 2018 renewal arrived with no Refer-a-Friend reward. Moderators were informed and after a confirmation that my referral was still active with Public Mobile, I was manually credited a referral reward (thank you PM). A ticket was opened to investigate the issue.
I made a second referral towards the end of April (after my renewal). Now, both referrals are listed, each with the correct phone number, in my self-serve account; however, the reward balance is still $0.
My May 2018 renewal arrived with no Refer-a-Friend reward. Moderators were again informed. This time, I was informed that the update on the ticket indicated that my first referral was on expired state and that is the reason the system did not credit the Refer-a-Friend reward to my account. If those are the rules, so be it. I have not been able to confirm with my first referral; however, I was able to confirm with my second referral that their account was still active with Public Mobile at the time of my renewal. I am awaiting a response as to why that referral did not generate a referral reward.
I hope the above was clear. I am not trying to have missing referrals or failed referrals added to my account. I am trying to understand why the referrals that are active and listed in my account are not being credited with a referral reward.
