Changing plan after address change

[noamsherf]

Hello,

I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason?

Also if the sim card was first under an address in Alberta and now in Ontraio will the unlimited call in the province will be working in Ontraio? Or should I just order a new sim card?

Thanks!

[ajaffery]

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@tzliu wrote:

In Long:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Province-wide-Canada-wide-and-Long-Dis...

In Short:

You can make unlimited calls in Ontario. But without a long-distance add-on, you will not be able to receive any call from anywhere or make any call outside of Ontario. 

I would check the Mod_team to see if they could "migrate" you from Alberta to Ontario. 🙂 

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Just to add a correction to this, this does not restrict you receiving calls from anywhere just making calls.

[SD08]

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@noamsherf wrote:

Hello,

I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason?

Also if the sim card was first under an address in Alberta and now in Ontraio will the unlimited call in the province will be working in Ontraio? Or should I just order a new sim card?

Thanks!

---

@noamsherf

Regarding the inability to do a plan change:  Is the account in expired status?  If so, plan changes on an expired account can only be done by a moderator.  In that case,

click this Moderator_Team link to send a private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your account # and phone number and the details of the plan you want.

[xCameron94x]

If you change your number to, to a number available in the new province you are moving to. You will be able to make provincial calls in that province

Example. Im in Ontario, moving to BC. I change my number to a BC number. I can now make BC calls in my provincal calling. But i cannot call ontario numbers without the add on

[tzliu]

In Long:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Province-wide-Canada-wide-and-Long-Dis...

In Short:

You can make unlimited calls in Ontario. But without a long-distance add-on, you will not be able to receive any call from anywhere or make any call outside of Ontario. 

I would check the Mod_team to see if they could "migrate" you from Alberta to Ontario. 🙂