Payment taken.. Service remains inactive

[Matty1]

The system accepted the $50 from my visa, it shows in the transaction history ($50 credit) yet my account remains inactive and my balance remains at $0.00! It even shows my account was suspended on August 19, 2019 - confusing! Please Public Mobile, give the bots a rest and get some humans to fix this!! 

[Zalarex]

My account has the same issue. It works but the page says expired Aug 19,2019. 

Waiting on a mod response about it

[geopublic]

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@Matty1 wrote:

The system accepted the $50 from my visa, it shows in the transaction history ($50 credit) yet my account remains inactive and my balance remains at $0.00! It even shows my account was suspended on August 19, 2019 - confusing! Please Public Mobile, give the bots a rest and get some humans to fix this!! 

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@Matty1 Plan was going through renewal if your phone works do not do anything and just stay away for the next day. 

Edit: Do not do the lost/found trick either.

[RossN]

@Matty1  if that doesn't work contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@Matty1  hi try the lost stolen trick in your self serve account that sometime wakes things up wait five minutes than report found see if that works