Service Speed

[ooohnoo]

I have a iphone SE 3rd generation.  The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service.  I went to Settings - Cellular - Data Options - Voice & Data But the only options available are LTE or 3G . I'm paying for 4G plan and the phone is capable of 5G  so why am I not able to receive the 4G signal?

[ooohnoo]

Thanks I'll try running of LTE

[hTideGnow]

hi @ooohnoo 

first, LTE = 4G.  With LTE,  you should have good speed , close to 100Mbps as you have 4G plan

but make sure your iOS is updated, and your Carrier Profile is also the latest one

[ooohnoo]

The menu only shows LTE or 3G 

[ooohnoo]

Thanks I'll check out if my phone is 2nd or 3rd gen

[hairbag1]

@ooohnoo 

make sure you're up-to-date on software updates...looks like 18.3 is currently available. I also have iP SE 3rd gen...it has 5G, but for best functionality, I just set it to LTE. Battery lasts waaayy longer and very little difference in operation.

PS....could it be that you have an iP SE 2nd gen ? Double check on that as 2nd gen doesn't support 5G.

[hTideGnow]

hi @ooohnoo 

manually change the network mode to 5G On or 5G Auto

To change an iPhone to 5G, you can go to Settings > Cellular > Cellular Data Options and then select 5G On. You can also choose 5G Auto to automatically switch between 4G and 5G. 

[Chalupa_Batman]

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@ooohnoo wrote:

I have a iphone SE 3rd generation.  The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service.  I went to Settings - Cellular - Data Options - Voice & Data But the only options available are LTE or 3G . I'm paying for 4G plan and the phone is capable of 5G  so why am I not able to receive the 4G signal?

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Hey @ooohnoo Go into settings - General - (bottom of page) Transfer or Reset iPhone - Reset - Reset Network Settings and then reboot. This may clear the 3G problem and you should have LTE working correctly.

[Phil_Adelphus · Accepted solution]

@ooohnoo   Set the phone to LTE since in this context LTE = 4G.